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Memo
格式(养成习惯， 全部左对齐)：很多时候， 题目本身已经帮你写好， 不是考核的重点
to: mike lee, account manager(title， optional) from: same as above
date: 21 may 1999 (p16写分， 加减法) subject: 1. 一般不多于5个字
2． 名词加名词 changes of meeting/apologies for delay/announcement of Christmas party
3. adj. + n. E.g. personal mobile
body
initial (optional) C.C (optional)
Example: p9 写分
审题顺序
a. Who are you?
b. Who do you write to? Subordinate, superior, colleague, or a customer. c. What is it about? Bad/good news, express gratitude or scolding…
Decide the register (informal/formal; direct/polite) wording In this question, Very Formal, polite. d. Point sequence怎样排列没有问题， 只要有逻辑就行了
Logic: 1-4-3-2/1-4-2-3 先告诉有这件事， 然后在说细节， 总分总
第一个内容点 句型的应用： 通知， 宣布消息的句型：
1. I am delighted/glad/happy to announce that/notify you that/inform you that/tell you that/ let you know that informal formal to 宣布好消息
2. Please be informed /be advised that/note that/ informal 但消息的类型比较中性 formal to 3．We are afraid that…/ We are sorry to inform you/We regret to inform you宣布坏消息
这里不用announce，因为之前说过尽量不要抄题干的单词， 请换词， 换词也是bec写作中的一个重要考核技能—“丰富的词汇”。
We are glad to inform you that the annual x’mas party would be held at
7,00pm on Wednesday, 18th of December/12th, December in boarding hall as scheduled (换了planned).
这里有三点
1．用we而不用I，因为在商务写作里， 可以用we的地方， 尽量用we.因为， 商务里更偏爱团队的口吻。
2． 用被动 表示更正式， 而主动是更偏向 意愿。
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3． 具体时间的表达和他们的介词。 At + 具体几点 （一定要说明am or pm或者用24小时制）， on + 具体的日子（几月几号， 星期几）， in + 年， 月。
第二个内容点：
All staff with company are welcomed。(with company比 with partner更正式) 第三：
The programmes available are given/shown below: A three-course dinner, dance, and raffle.
商务常识：不要写24-26， 因为不会有人去公司的party, 一般schedule 在13-20左右
补充：对于数字的写法， 10以上的用Arabic digit, 10以下用英文。0， 7，的手写体。
Note: p3写分
格式：
to: name time/date message: body
Signature (initial) / message taken by “name” Example: p14 写分
语气：因为是写给sales manager, 可能是你的上司， 也可能不是； 但从题目看来， 你应该是一个buyer（buy some software for your department）, 由此推断你跟写信的对方， 至少不是同一个department， 并且是请求；因此，语气相对的要客气， formal.
内容点顺序：这里，应该先解释了为什么需要samples才提出要求---2-1-3
第二个（2nd） 内容点：
As you might know， （不会太突兀，适当的承接词可以给你加印象分）Microsoft, our software provider (是用同位语,让你的文章更商务， 给人的感觉更严谨)，has shown (换词)some interest in our laser printers.
1st&3rd内容点：
for this selling opportunities/ with this purpose (承接词), I would be thankful if I can have your permission for taking（换词） some product brochures (20) [business思路，先把主要的东西说出来， 次要的东西方后面] plus (换词)
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sample printers (a1, a2,a3)[表示不同型号] at 3 pm on Wednesday, 15th,October（事件的表达）.
对时间， 还可以用by, before.
或者你对长句没信心，可以把上面分成两个句子 and if I can have the items at …, that would be an advantage/important/crucial/vital for the presentation.
请求的句型：
1. please do …./I would like you to do… 上司对下属 2. would/could you please do…
3. do you think you could possibly do… 2. 3一般客气
4.we would (greatly) appreciate it if you …. 5. we would be very thankful(grateful) if you… 4．5非常客气和正式， 对上司， 对客户。
字数问题
另外一个习惯就是， 养成数字数的习惯， 每写完一段/一句， 粗略估计一下字数。 因为考试时， 只要内容点包括了， 基本上是不会少字的， 怕就只怕写太多， 包含了一些多余的信息。 一般part1不要超过55， part2， 150。
p16写分的iv， 改写成email
格式： to: from date subject cc bcc
attachment: (attached you will find the agenda/pls find attached the agenda/I am attaching the agenda) enclose
dear:/to whom it may concern
main body
best regards
signature(electronic signature)
name
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title
确定语气：
因为barry直呼其名， 可以推断不会不太熟， 但最好还是formal点为好。 记住， 当不确定时， 客气点， 正式点保险； 礼多人不怪。
内容点顺序 1-2-3 1st
凡是这种情况， 出了点什么事， 导致要道歉， 或是感谢； 首先应该是告诉别人这件事， 否则有同学一来就道歉， 对方可能还没反应过来。
Dear Barry:
I am sorry to tell you that I couldn’t attend tomorrow’s meeting as scheduled due to an urgent meeting (unexpected issue). Please accept my apology for any inconvenience incurred (句型). Shall we meet at 3 pm tomorrow at my office (句型)? I will appreciate it if you can let me know at your earliest convenience.
Regards
Mike
3．道歉句型:
A. Sorry for any trouble this has caused.
B. We apologised for any inconvenience caused.
C. Please accept our sincere apology for any inconvenience incurred. 程度升高。
4．提议的句型 a. shall we do
b. would you like to…
c. how about doing (较casual一点)
5． 尽快
a. as soon as possible/as soon as you/I can 对下属， 对自己 b. at the earliest opportunity 较中性 c. at your earliest convenience 很客气
More practice:
首先：Message p14
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you are the secretary, Microsoft sales Mgr, John (同位语不但严谨， 更提醒了john是谁) called in. he said he wanted us to try our best to finish the project before Friday. Best to call back. Now please leave a message to your manager.
To: Mr. Iverson
Message: 9 am. 5th October.
John, the sales manager from Microsoft, just rang in. he needed us to make every effort to complete the project by Friday, 10th Oct. and a callback would be preferred/appreciated (第三方对请求的复述).
Message taken by M.L.
细节的商务表述。
Extra 商务常识:
Leave Message 的procedure
1. hello, name, where are you from 2. leave msg
3. request a call back *leave number, twice *available time
1．P14 写分 商务知识：假
1． 婚假 wedding leave 2． 年假 annual leave
3． 产假 （女）maternity leave 4． 产假 （男）paternity leave 5． 事假 leave of absence 6． 病假 sick leave
7． 突发事请假 emergency leave
question background, you are working in the betting company, now you are asking for your annual leave during WC period.
1. from when till when for your annual leave 2. need the reply by the day after tomorrow 3. say sorry
语气：formal, polite, 1-2-3
To: Mr. James, Line Manager
From: Mike Lee, customer service operator Date: 6th, Sep
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