credit goes through。
Chapter 11 Packing
在国际贸易活动中，包装是交易磋商中的主要贸易条件之一。通过本章的学习，了解包装的含义、内容、种类。掌握包装信函的主要内容，掌握此类书信的典型句型和常用表达。
重点：Know why to pack goods and what specific terms and conditions should be included in packing；Know the essential components of a letter which concerns packing
难点：Know how to write a letter to the buyer about the Packing；Know the essential components of a letter which concerns packing
Chapter12 Shipment
运输是国际贸易交易中的重要环节，通过本章的学习，了解国际货物运输的主要内容，掌握船运信函的主要组成部分，掌握常用表达和主要句型。
重点：Know what are relative to shipment；Know the essential components of a letter of shipment
难点：Know how to advise the shipment；Know how to request for partial shipment Chapter 13 Insurance
保险与国际贸易密切相关，它保护商人免受货物长途运输过程中各种风险所引起的损失。通过本章的学习，了解保险相关事宜的主要内容，掌握保险信函的主要组成部分，掌握此类书信的典型句型和常用表达。
重点：Know why and how to insure goods and what insurance letters concern；Know the essential components of a letter concerning insurance
难点：Know how to enquiry about insurance；Know how to reply an enquiry of insurance Chapter 14 Claims and Settlement
索赔和理赔是国际贸易交易中的重要环节。通过本章的学习，了解抱怨或索赔信函的主要内容，掌握书写抱怨或索赔信函的要点，掌握常用表达和基本句型。
重点：Know the essential points to write a complaint or a claim；Learn the rules to be followed in writing a reply；Know how to lodge a complaint or a claim in a specific situation；Know how to decline and adjust a claim
难点：Know how to deal with the complains about delivery；Learn t how to deal with the complains about defective goods
Chapter 15 Agency
在国际贸易中，大量的交易是通过代理机构来实现的。通过本章的学习，了解代理的主