全程。
20 Don't ever let anyone tell you that you can't accomplish your goals. Who says you're not tougher, harder working and more able than your competition? You see, a goal is a dream with a deadline: in writing, measurable, identifiable, attainable. 别听旁人说你不能实现自己的目标。谁说你不比你的竞争对手更坚强、更努力、更能干？要知道，所谓目标就是有最后限期的梦想：写成文字，可测量，可确认，可实现。
21 4. Find a way to make a difference. In my opinion, the majority of New York cabdrivers are unfriendly, if not downright rude. Most of the cabs are filthy, and almost all of them sport an impenetrable, bulletproof partition. But recently I jumped into a cab at LaGuardia Airport and guess what? It was clean. There was beautiful music playing and no partition.
4. 想方设法显得与众不同。在我看来，纽约大多数的出租车司机即使不算无礼透顶，至少也是不友好的。车辆大都十分肮脏，几乎所有的车都触目地装有难以穿透的防弹隔离装置。可近日我在拉瓜迪亚机场跳上了一辆出租车，你猜怎么样？车子竟然干干净净。放着优美的音乐，而且没有隔离装置。
22 "Park Lane Hotel, please," I said to the driver. With a broad smile, he said, "Hi, my name is Wally," and he handed me a mission statement. A mission statement! It said he would get me there safely, courteously and on time.
“请到帕克街酒店，”我对司机说。他笑容满面地说：“你好，我叫沃利，”他说着递给我一份保证书。一份保证书！上面写着他将安全、礼貌、准时地将我送到目的地。
23 As we drove off, he held up a choice of newspapers and said, "Be my guest." He told me to help myself to the fruit in the basket on the back seat. He held up a cellular phone and said, "It's a dollar a minute if you'd like to make a call." 车开后，他拿出几份报纸说：“请随意翻阅。”他还让我随意品尝后座篮子里的水果。接着他又拿出手机说：“您要是想打电话，每分钟1美元。”
24 Shocked, I blurted, "How long have you been practicing this?" He answered, "Three or four years."
我大吃一惊，脱口问道：“你这么做有多久了？”他回答说：“有三、四年了。”
25 "I know this is prying." I said, "but how much extra money do you earn in tips?" “我知道不该问，”我说，“可是，你能多挣多少小费？”
26 "Between $12,000 and $14,000 a year!" he responded proudly.
“一年12,000到14,000美元左右，”他得意地回答说。
27 He doesn't know it, but he's my hero. He's living proof that you can always shift the odds in your favor.
他不知道他成了我心目中的英雄。他就是一个生动的例证，说明你总是可以争取到成功的机会。