Better yet, consumers are now better able to specify exactly what they want, and in some cases, even modify products to create specially-made items.
Online companies are getting better at targeted advertising too. Our browsing (网上浏览） history and previous purchases are run through a series of mathematical steps, which produce advertisements that more closely link consumers to the products companies believe we would like to buy. And since these products are not physically on display in a shop, the company saves money on regular expenses like rent and electricity. This allows them to offer their products at a more reasonable price.
Then there's the reassurance. These days, the majority of online shops offer a safe, convenient returns policy, often at no shipping cost to the buyer—just print out the return label (标签），attach it to the packaging of the item and receive a full refund(退款). Not only that, but trouble-free complaint procedures and policies mean that if your item is damaged, incorrect or even unwanted, the company can be easily notified and action taken.
Many people still enjoy the experience of buying in a real shop. The dialogue and customer service received from staff and special events that may be taking place in store can be big pulls. However, the \for National Statistics, seems to imply that online retail is here to stay and will continue to be a major avenue to shopping for many customers. 61. The purpose of the first paragraph is to tell us .
A.traditional shops in the UK have been declining B.online sales have the advantage of retail chains C.the rapid development of online sales in the UK D.the short history of online sales all over the world
62. The benefit from online shopping mentioned in the passage is that
A.you might get something wonderful at an expensive price B.you can do shopping without leaving your off ice C.there are more options in physical shops than online D.what you need can be tailored to meet your demands
63. It can be learnt from the passage that
A.most online shops offer you worry-free after-sales service B.you need not pay for shipping when doing shopping online C.online shops'ads aim at attracting new online customers D.online shops'low operating costs result from cheap labour
64. Which of the following is true according to the passage?
A.Physical shops are struggling hard for survival.
B.Some people find pleasure in face-to-face trading. C.Online shops will finally replace physical shops. D.Full-scale online trading keeps growing annually.
D
\—the lead story from my last issue of Power & Presence-drew comments from several readers. Most of the comments went something like, \I could have the degree of control over my life that you apparently do.\
I want to say, I wish I had the degree of control over my life that it apparently looks like I have.
Earlier this summer, several of my 20-something neighbors who live in the apartments next door had a long and lively conversation in their back yard, which lies just beneath our bedroom window—wide open on this particular warmish night. The conversation included drinks of one type or another CI simply made some guesses), the containers for which, when emptied, got thrown (loudly) into a recycle container. The absurd took place between 2: 30 and 3: 30 a. m.
I debated for a while whether I should get up, dress, go next door, and have a conversation of my own. After tossing (扔硬币决定） and turning for about 15 minutes, I decided to communicate through my open window. I got up, and—I believe in a
fairly centered way-called out, \please.\They heard me, I think, since their voices quieted a bit. And while the cans continued to go into the recycles, they did so with perhaps a bit less energy.
But the damage was done, the horse out of the barn. What were my chances of getting back to sleep? I tossed and turned for another half hour but couldn't find my way back. I got up, walked the house, let out curses, and finally began to notice light dawning and birds singing around 4: 45. I lay down again and dozed (小睡） on and off between 5 and 8, and eventually got out of bed to face the day, tired.
I remembered my story about \连结） between my feelings and me. There wasn't much padding after a sleepless night. I talked to my husband. I honored my feelings. I even appreciated my neighbors'stupidness. I mean they're young adults having a summer outdoor party. Okay, it is the middle of the night, but I may have done similar stuff at that age. But in spite of my best efforts at reclaiming calmness, I mostly gave myself a pretty hard time about the fact that I'd written that story. Here I was having feelings. I can help others better manage their emotions, so why couldn't I manage my own? Why couldn't I make them go away?
I re-read my story. It helped. I didn't say I wasn't supposed to have feelings. I said I was supposed to be able to be aware enough to notice them and ride their waves. I said I wanted to make behavior choices based on my better instincts (本能） instead of acting out the emotion in unconstructive ways.
Then I understood that I wasn't upset with my neighbors any more; I was mad at myself for having such strong feelings. I was supposed to be \that\Because I teach and write about centering, I should be above these tiresome emotions.
In those moments of upset, I comprehended experientially that centering doesn't take emotions away. On the mat of life, as in aikido—a Japanese form of self-defense, the attack will come. It may come from the outside (my noisy neighbors) or the inside (strong feelings). How will I manage the energy? Will I freeze, fight, fall over, or move in toward the energy and use it wisely? I can be centered and upset. I hope, in fact, I am centered when I'm upset. When I'm centered I will hold the emotional energy differently. In time, as they always do, the feelings died down and transformed, much like the thunderstorm that also passed through that night. 65. What do most comments on the author's story suggest?
A. They disagree with her. B.They misunderstand her. C.They appreciate her story. D.They envy her self-control.
66. When the author called out to the young people, .
A.she tried to control her voice so as not to disturb other neighbors B.she shouted as loud as she could so that she could be heard clearly C.she intended to go and have a serious conversation with the crowd D.she expected them to make apologies for how they were behaving
67. What mental events can you see in the author's mind during the incident this summer?
A. Anxiety and regret. C Anger and hesitation.
B. Despair and tension. D. Forgiveness and wish.
68. What does the author mean by saying that she even appreciated her neighbors'stupidness?
A.It brought back lots of happy memories of her youth. B.It reminded her how she should react to such a matter. C.It was a good example to support her idea in her story. D.It helped her realize the actual existence of stupidness.
69. The underlined phrase \
A.release them fully from you B.hide them from other people C.deal with them in a proper way D.promote an exchange of them
70. What did the author emphasize at the end of the passage?
A.The effect of strong feelings. B.The consequence of centering. C.The harm of becoming upset. D.The way of solving conflicts.
第Ⅱ卷 共35分
第四部分 任务型阅读(共10小题；每小题1分，满分10分)
请认真阅读下面短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。 注意：每个空格只填1个单词。
Being in a team involves making attachments to other members of the team. Some of these attachments might develop to become secure and safe, while others might be characterised by tension or insecurity. Sometimes we might even disconnect ourselves from the team or from an individual team member, making us unable to form constructive relationships.
We know from the research of Harvard Business School Professor Amy Edmondson that the level of trust and psychological safety in a group can separate the great teams from the rest. When studying surgical teams at several hospitals in the U.S. , Edmondson found that the surgical teams delivering the best results were the same teams that committed the most errors. But why did the best teams also report more mistakes and \The team members trusted each other and had formed sufficiently secure attachments, making it safe to say \\
Trust is essential for the high-performing team. In the long run, no team will survive without it. Team dynamics will instead turn into the dynamics of a \is more focused on his/her own lines and ambitions, and where many of the most important decisions are made backstage. The team meets and talks about what is on the agenda, but everyone knows that core issues are avoided or silenced.
Basically, team members have to speed up trust building in ever-changing teams as follows.
Share concerns and be respectful and present when team members do the same.
Remember that most people are highly aware of other team members'reactions when self-disclosing (自我表露) . So as a listener, looking on your phone or zooming out when another team member is sharing something important might have a much more negative effect next time around than you'd like to think. They might think \a team meeting, and not just with Tom and Lisa afterwards, since they are the only ones that seem interested in what I have to say\
Give regular feedback (反馈） to each other, not only on results, but also on effort. As the research of Stanford University Professor Carol Dweck shows, giving feedback on effort and persistence can foster (促进） a higher willingness for individuals to take on new challenges and believe in their own potential. Focusing only on results of ten raises defensiveness and fear of failure in many.
Show a willingness to learn. Discuss mistakes, \misses\and learning opportunities at every opportunity. Let the arrivals know that you want to learn from their previous experience. Create a climate of continuous improvement, for example, by conducting evaluations as a part of every team meeting or project completion.
Building Trust in Ever-changing Teams
Contrast between two typesof working relationship Trust—an important (73) of a highly effective team ? A good working relationship within a team leads to a safeand pleasant working (71). ? With poor relationships, group members (72) from awful feelings. ? Perfect trust is the (74)between strong teams and weak teams. ? When in a safe working group, you are not afraid to (75) to your mistakes. ? Trust is something on which a team (76) for continued existence. Trust building in ever-changing teams ?The feedback on the process of your task can be a (n) (77) to your further action while your being absorbed in merely the result produces a (n) (78) effect. ?It is essential to show respect for your team members by maintaining your (79)on their speeches. ?Showing your willingness to (80) helps you earn the trust of experienced team members.