A need to say sorry can arise in someone’s public life and equally at home with their family and friends but, whatever the environment, how well it is received depends on how personalized it feels.
From businesses, governments and organizations, a scripted response will fail to resonate(引起共鸣) as it will not convey empathy (同理心) and sympathy.
Whether online or in person, the timing and choice of language in an apology are decisive factors. “It is important to show that you understand and sympathize,” says Martin Stone, of PR agency Tank, “It is vital that any business or individual making an apology understands the focus—is it sorry for the way it’s acted or is it sorry that the complainant feels the way they do?”
Performed apologies always have a sense of being “acted out”, and are often accompanied by too many theatrical gestures. If sincere, the person making the apology will be looking for listening clues to see if they are being understood, such as eye contact and facial expressions. They will provide “humbling (谦卑的) signals”, such as a lowered head, to indicate regrets.
It is also important to avoid irresponsible statements or promises that can’t be kept. “Don’t say that you’ll ensure that this will not happen again if you’re not confident it won’t. It could come back to bite you,” Stone explains.
Equally, the use of “but” can hugely change the tone of an apology.
As Stone points out. “I’m sorry but. . . It sounds like you are making excuses and aren’t actually taking any form of responsibility. It may be three letters but it can instantly make an apology seem hollow.”
passage outline Detailed information Does sorry seem to be For some, it seems to be a 71 nut to crack while for others, it is just a the most difficult word? piece of cake. 版权所有:中国好课堂www.zghkt.cn
? There being a storm of regrets on the airwaves, it is hard to make a 72 between a sincere apology or a forced one. ? In its purest form, apology means offering regrets, which can be hugely beneficial if 73 early. Is it a heartfelt apology? ? A scripted apology from business, governments and organizations doesn't resonate, thus being 74 to convey empathy and sympathy. ? Whatever the environment is, the 75 to which an apology is received depends on how personalized it feels. ? 76 you say sorry is one decisive factor. The earlier you say sorry, the sooner the complainant will feel it. ? The choice of your 77 language is the other decisive factor. You’re How can we make a heartfelt apology? not 78 out the apology. You should provide humbling signals to indicate regrets. ? Be 79 for the statements or promises you make. Don't say anything that can't be kept. ? Never find 80 for your wrong behaviors with “but”.
第五部分: 书面表达(满分25分)
请认真阅读下面关于Summer Slide的漫画及相关文字，并按照要求用英语写一篇150 词左右的文章。
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[写作内容]
1. 根据漫画，请用约30词谈谈什么是Summer Slide:
2. 结合图片信息谈谈漫画作者对Summer Slide 现象的态度和建议。 3. 你是否赞成漫画作者的观点，并说明理由。 [写作要求]
1. 写作过程中不能直接引用原文语句: 2. 作文中不能出现真实姓名和学校名称: 3. 不必写标题。 [评分标准]
内容完整，语言规范，语篇连贯，词数适当。
江苏省苏锡常镇四市2018届高三5月调研（二模）
英语试题答案
第一部分：听力（每小题1分，满分20分） 1-5 CAACB
6-10 BCABB
11-15 ACCAC
16-20 BABCC
第二部分：英语知识运用
第一节 单项填空（每小题1分，满分15分） 21-25 ADCAB
26-30 DCCDB
31-35 ADACB
第二节 完形填空（每小题1分，满分20分） 36-40 BCBCC
41-45 DDBDA
46-50 CCDBA
51-55 BBDAC
第三部分：阅读理解（每小题2分，满分30分）
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56-57 C A 58-60 CBC 61-64 BCDA 65-70 DDCACB
第四部分：任务型阅读（每小题1分，满分10分） 71. hard
77. Body
78. acting
79. Responsible
80. excuses
72. distinction
73. made
74. unable
75.
extent/degree
76. When
第五部分： 书面表达（满分25分） Possible version1:
According to the caricature, summer slide refers to the academic loss to students who prefer playing to learning during summer holidays. The sharp decline in reading scores is an evident example.
Obviously, the author of the caricature is worried about the phenomenon. Readers, especially parents, are warned of their children’s “sliding down”. Students are therefore advised to do some reading every day.
From my perspective, it’s important not to fall into the pitfall of “summer slide”. Although vocations are meant for a rest to us students, it should not be at the expense of our study. We should respond to the author’s call to do daily reading. Anyway, abandoning ourselves in reading is actually another way of leisure. In addition, we’d better ask our parents to create an academic ground for us, like reading together with us, etc. With the joint efforts of both, the summer slide can surely be avoided. Possible version2:
According to the caricature, summer slide refers to the academic loss to students who prefer playing to learning during summer holidays. The sharp decline in reading scores is an evident example.
Obviously, the author of the caricature is worried about the phenomenon. Readers, especially parents, are warned of their children’s “sliding down”. Students are therefore advised to do some reading every day.
Personally I don’t subscribe to the author’s idea. Although “summer slide” does exist, it doesn’t mean our holidays should be deprived of in such a name. Otherwise, what is the point of holidays? We students, and even parents, have long suffered from heavy burden of study. Taking a rest both physically and mentally is actually refreshing our mind for later improvement, which is in its nature a better way to avoid
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“summer slide”. Therefore, doing compulsory daily reading in summer holidays is nothing but a bad idea to me.
听力录音稿
Text 1
W: Hello, this is Jenny from Sony. I would like to book a conference room for the 29th and 30th next month. M: OK, 35 pounds per day. Text 2
W: Jack, why don’t you go to work by bike?
M: I used to, but the weather today is so nice, and I decide to walk to my company. It’s a good way to take exercise though I have to leave home an hour earlier than usual. Text 3
M: I think I should give up playing tennis. I always lose. W: Just because you lost? Is that the reason to quit? Text 4
W: Excuse me, could you tell me where the nearest ATM is?
M: It’s next to the hospital over there. You can walk there just within 5 minutes. Text 5
M: My girlfriend is like Google. W: Because she knows everything?
M: No. Because she has everything I’m searching for. Text 6
M: Good morning. This is Monterey Bay Inn. Can I help you? W: Good morning. I’m calling to cancel my reservation. M: OK. Can you tell me the dates for it?
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