grateful. And I am looking forward to your early reply.
Enclosed are my score reports (成绩单) on all subjects and two recommendations（推荐信）.
Sincerely yours, Zhou Kai
3.投诉信 (A Letter of Complaint)
?抱怨信的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对买到的货物不满或者是顾客对提供的服务不满而书写。
?书写抱怨信函时，一般开门见山，列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。 投诉信的开头常用句式和套话：
?I am writing to complain about/that… ?I am writing to make a complaint about…
?I am writing to express my concern/dissatisfaction/disappointment about… ?I am writing to inform you that I am dissatisfied with your…
?I feel bad /sorry to trouble you but I am afraid I have to make a complaint about… ?I am most reluctant to complain, but…
?I am writing to advise you that I find…unsatisfactory… ?I wish to draw your attention to the problem /fault… 投诉信的结尾常用句式和套话：
?I’m sorry to give you the trouble, but I’m sure you will be kind enough to put the wrongs right.
?I trust you will take my complaints seriously and… ?I will appreciate it very much if you could… ?I would be perfectly satisfied if you can kindly…
?I understand you will give immediate attention to this matter. ?I would like to have this matter settled by the end of … ?I would be grateful if you could … ?I would appreciate it if you could… Sample (1)
?Directions：
?假想你叫王兰，上月去广州出差时，在一家商店买了一架照相机，并在广州拍了一些照片。回家后将胶卷冲洗出来，却发现什么也没照上，因此，非常恼火。今天（5月23日）给该店写信投诉，并寄回相机，坚决要求退款。 Words for reference: ?be on business 出差；
?develop 冲洗；refund 退款
? May 23rd, 2010 Dear Sir or Madam,
I am writing this letter to complain about a camera, which I bought in your shop last month when I was in Guangzhou on business. I took some pictures there with it. But when I got home and had the film developed, I found no pictures printed at all. I am very angry about it; I have already sent the camera back to you by post and strongly insist that you refund me as soon as possible.
I’m looking forward to receiving your early reply.
Yours faithfully,
Sample (2)
Dear Sir,
I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff. A week ago, I bought a desk lamp in the electric appliances department of your supermarket last week, but when I went back home, it simply stopped working after two days. So I went back to the center of refund and exchange yesterday afternoon.
When I told what had happened to the young lady in charge, and asked for refund or exchange, she was so rude that that she interrupted me continually. Later she even said it was my fault and refused to listen to me any longer.
I strongly suggest that that lady should be instructed on the proper manner towards customers. I hope you can attach importance to this matter, and help settle it as soon as possible. ? Yours sincerely,
? Li Ping
4.致歉信 (A Letter of Apology) 道歉信中开头段常用句式和套话：
?I am writing this letter to express my regret… ?I am writing to apology for …
?I would like to give you my apology for… ?I am very sorry to say that …
?I must apologize about (not) doing… ?Please accept my sincerely apology for… ?I am writing to say sorry for… ?I am terribly sorry, but…
道歉信中结尾段常用句式和套句：
?Once again, I am sorry for any inconvenience caused. ?Please allow me to say sorry again.
?Hope you can accept my apologies and understand my situation.
?I sincerely hope that you will be able to think in my position and accept my apologies. ?I want to let you know how regretful I am feeling now.
?I am sorry that I can’t… and trust that you will be able to understand. Sample (1)
Dear Joe,
I am terribly sorry to tell you that I am unable to attend your birthday party next Tuesday evening. That is owing to the fact our physiological teacher has assigned us quite a few experiments and required us to hand in our reports of the results before next Tuesday, and it happens that your birthday party is going to be held when I will be fully occupied by the assignments. So I cannot go to celebrate your birthday personally and I really regret that I would miss the perfect chance of enjoying myself with so many friends.
But I’d like to wish you a happy birthday here and will send you a gift in advance.
Besides, please give my regards to our friends when you meet them at the party. Cordially,
Li Ping Sample (2)
Dear Mrs. Robinson,
Thank you for your letter of June 17th, complaining about the conduct of our employees.
We have investigated the matter already and the person concerned (有关人士) will be severely punished. Please accept our sincere apologies for this unhappy experience.
Thank you also for bringing this matter to our attention. We place great importance on conduct of our employees and your complaint will give us the opportunity to remedy any problem that may exist. We assure (向…保证) you that such a matter will never happen again. You will be sure to find the level of our service will be greatly improved in the days to come. Yours sincerely,
Li Ping 5.感谢信
感谢信开头段常用句式和套话：
?I am writing to extend my sincere gratitude for … ?I am writing to express my thanks for …
?I am writing to show my sincere appreciation for …
?I would like to convey in this letter my heartfelt thanks to you for…
?I feel deeply indebted to you and I really don’t know how to thank you enough for your help.
感谢信结尾常用句式和套话：
?I must thank you again for your generous help. ?I am most grateful for your selfless donation. ?My true gratitude is beyond my words. ?I feel most obliged to thank you once more. Sample (1)
Dear Mr. Rogers,
It is my great pleasure to show my hearty thanks to you for your hospitality and courtesy during my stay in London.
Originally I only wanted to call on you and gave my father’s regard to you, as it had been three years since you and he last saw each other. But you insisted that I stay in your house during my visit to London and took good care of my life as if I were a family member of you instead of the daughter of one of your friends. You really added greatly to my convenience and pleasure of the whole trip.
Thank you again for your kindness and I hope that I will have the opportunity to return your charming hospitality.
Yours faithfully,
Wu Ting Sample (2)
Dear Professor Liang,
I am writing to you to extend my gratitude to you because with your help I am now a student of Chemistry Department of Sydney University.
Last July, when I applied to become a graduate student of Sydney University, you really gave me a lot of valuable help. You not only wrote a recommendation for me to Professor Wells who works in the Sydney University but also gave me careful and patient instruction on
how to fill the application forms and write the application letters.
It is your unreserved help that enables me to obtain this splendid opportunity of further education. For the following two years I will study hard to reciprocate your sincere help and expectations with excellent grades. Yours truly, Zhang Ying
6.邀请信(A Letter of Invitation)
邀请信作为信的一种形式可参照一般书信的格式去写。下面介绍一下其内容和注意事项。
邀请信的内容：
?说明邀请对方参加什么活动、邀请的原因是什么。
?将活动安排的细节及注意事项告诉对方。诸如时间、地点、参加人员、人数，做些什么样的准备及所穿的服饰等。
?为了方便安排活动，如有必要，可注明请对方予以回复看看能否应邀以及还有哪些要求等。
写邀请信应注意的事项：
?邀请人和被邀请人要用第二人称，参加活动的时间地点也要写得清楚明确。
?希望被邀请人收到请柬后给予答复的，则须在请柬上注明R.S.V.P或r.s.v.p.字样，意为―请答复‖。有时为了方便联系，可留下自己的电话号码或地址。
?对参加活动的人有什么具体要求可简单地在请柬上注明。比如对服装的要求，要求穿礼服时，须在请柬的右下角注明Dress：Formal；较随意时可用Dress：Informal。
邀请信开头段的常用语和套话： ?I am writing to invite you to… ?I wonder if you could come…
?I wonder if you would be able to join us for dinner tomorrow evening. ?I shall be very glad/ pleased/grateful if…… ?It would be a great pleasure to me if……
?It would be an honor to me if you would accept our invitation.
邀请信结尾段的常用语和套话：
?My family and I would feel honored if you could come.
?We would be looking forward to your participation in the party. ?Would you please drop me a line to let me know if you can come? ?I really hope you can make it. Sample (1)
Directions: You want to invite Mr. Wallace to give a speech on ―American literature‖. Write a letter to him and say:
? 1) The purpose of the invitation ? 2) The time of the lecture
It should be less than 100 words. You don’t need to write the address.
Dear Mr. Wallace,
We know that you are an expert on literature (文学). As students in English major, we want to know some details about literature. We should be very grateful if you could give a speech on ―American Literature‖ to students of the English Department on Saturday, April 19th.
If this subject does not suit you, any other similar topic would be welcome as well.
We have already had several very interesting talks from distinguished visitors from various countries this semester and we look forward eagerly to the opportunity (表示诚意) to benefit from your experience and wisdom(表示尊重).
Sincerely yours, Sample (2)
Dear Professor Gordon,
On behalf of(代表) the organization committee of the graduation ceremony and all the graduates of this year, I have the honor to invite you to (attend) our graduation ceremony at 2:00 pm on Thursday, June 15th in the hall of our university.
You are sincerely invited to attend the ceremony as our honored guest and we would like you to make a five-minute speech to give our students encouragement and suggestions for their future work.
We look forward to a reply at your earliest convenience and we would be particularly honored by your distinguished presence at the ceremony.
Yours respectfully,
Wang Lin
Chairman
Organization Committee of the Graduation Ceremony 7.建议信
建议信开头段常用句式和套句： ?I am writing in reply to… ?I would like to suggest that…
?I am writing with my suggestion/proposal about… ?I am writing to express my views concerning…
建议信结尾段常用句式和套句：
?I hope you will find these suggestions/recommendations helpful/practical/useful. ?I would be glad to see improvements in this regard. Sample (1)
Dear Sir or Madam,
I am an ordinary student of this university and am writing to draw your attention to the fact that some students around me have had extravagant habits.
They do not cherish their money at all. Some buy expensive mobile phones and laptop computers, some spend money on video games or Internet chat, and some go to restaurants and bars often.
However, it is known to all that thrift and economy are a prime requisite of well ordered living and successful career. To solve this problem, in my mind, the leadership and students of our university should work together to create a general atmosphere of thrifty life. Teachers should teach by their action that thrift is an indispensable virtue, and students of high awareness can have a positive influence on those around them.
Yours sincerely,
Li Ping Sample (2)