3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room
评价答案
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匿名 回答采纳率:25.3% 2010-01-27 14:11 满意答案
好评率：100% 点餐
Excuse me, could I see the menu, please？ 打搅一下，我能看看菜单吗？ Are you ready to order？ 您现在可以点餐吗？ first course 第一道菜 maincourse 主菜 dessert
甜食
Could I have the bill, please？ 请拿账单来，好吗？
How would you like to pay？ 请问您怎样付款？ 1) o! Is (Tom ) in ?
2) Nice to meet you. I'm Bill Dillon. 3) Nice day, isn't it? 4) I'll take all of them.
5) May I / Could I speak to ??
6) Is that ? (speaking)? Yes, it is 7) How is everything going? 8) Have a nice trip.
9) This is ? (speaking) .
10) Looks like rain, doesn't it ? 11) Shall I open the window for you ? 12) Hold on (for a moment), please./ Just a moment, please. / Wait a moment, please.
13) Who is that? / Can I ask who's calling?
14) Can you tell me the way to the nearest bus stop? 15) Hi ! I'm Judy Drew.
16) Why don't you use a knife?
17) I'm afraid he/she isn't here/ in right now. 18) Can I take a message for you?
19) Will you give him a message, please? 20) -Does he /she have your number? v --Perhaps not. My number is?. 21) How about going for a walk?
22) The line is busy. I'll try again later.
23) Which is the way to the nearest post office?
24) I've lost a case , I wonder if it has been found. 25) May I use the telephone?
26) I can't get through (to sb) . I'll try again later. 27) Take your time , please. 28) May I try it on ? 29) I just call to say ?
30) Wrong number!/ I'm afraid you've dialed a wrong number. 31) The line is bad./ It's not a good line. 32) I want to have a look at? . 33) How much is it?
34) I can't decide which to buy. 35) Can you make it cheaper?
36) You are wanted on the phone. 37) I wonder if I could park here.
38) There is a call for you.
39) Would you please not smoke here ? 40) You're welcome.
1. Can I talk to you ? 能和你谈一下吗？ 2. Can we talk? 能一块儿谈谈吗？ 3. Let’s talk. 我们谈谈吧。
4. Excuse me. You got a minute? 对不起，能耽误你一分钟吗？ 5. May I have a word with you? 能和你说句话吗？
打电话(Making telephone calls)
1.- Hello！
- Hello，Bill？
- No，this is Sam.
- Hi，Sam. This is Mike. How are you？
2.- Hello.
- Hello. May I speak to Mr Green？
3.- No. 5 Middle School.
- Mr Green，please.
- I'm sorry. Mr Green is not in.
- When will he be back？
- About six this afternoon.
- All right. I'll ring again then.
- Very well.
4.- Hello！ - Hello，Ham Mei. Could I borrow your Chinese-English Dictionary please？
- Sorry！ It's not a very good line. Could you speak more loudly？