Questions 4 to 7 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions.
Now, listen to the conversation. 4. Why did the woman go to New York? A. To go sightseeing. B. To have meetings.
C. To promote a new champagne. D. To take part in a training program.
5. What does the woman say about the well-being in the air program? A. It can reduce the number of passenger complaints. B. It can make air travel more interesting and amusing. C. It can cut down the expenses for air travel. D. It can lessen the discomfort caused by air travel. 6. In order to follow the well-being menu, the woman A. Took balanced meals with champagne. B. Ate vegetables and fruit. C. Refrained from fish and meat. D. Avoided eating rich food.
7. What did the woman say about other passengers?
A. Many of them found it difficult to take exercise on a plane. B. Many of them were worried about their well-being. C. Not many of them chose to do what she did. D. Not many of them understood the program.
解析：
1. W: OK, so let’s go through the travel details again. Two adults, eight days in Britain from April 26th to May 3rd, flying from Beijing to London and back with Air China, and you are in a double room. 对话中没有提到具体的客房服务信息，因此第一题选择D.
2. M: Right, that’s fine. Oh sorry, I can’t remember what else you include in the price, apart from the air tickets. Is it all meals or just breakfast?
W: Yes, it’s full board. So all meals, and transport from the airport to your hotel. Everything is included. 由划线部分可知，该价格包括机票、所有餐费、交通费，因此第二题选择D. 3. W: Now can you tell me if you need travel insurance? M: Ah, yes. Yes, we do. W: OK, well, that’s an extra 300 yuan each. Is that OK?
M: Well, there is no choice, is there? I mean we have to have it, don’t we? W: Yes, I’m afraid so. M: Well, all right then. 由划线部分可推断出他愿意购买旅游保险，因此第二题选择B.
4. W: Oh, very busy. I had a lot of meetings, so, of course, I didn’t have much time to see New York. 由划线部
分可知，该女士去纽约的目的或原因是因为要有一些会议要参加，因此第四题选择B. 5. M: Oh, I read about that in a magazine. You say it works?
W: Yes, I did the program on the flight to the U.S.A., and when I arrived at New York, I didn’t have any problem, no jet lag at all. But on my way back, I didn’t do it, and I felt terrible. 女士与回程时的经历作对比，发现这项计划的确可以减轻人在乘坐飞机时所产生的不适，因此第五题选择D. 6. M: En. So what did you do?
W: Well, I didn’t drink an alcohol or coffee, and I didn’t eat any meat or rich food. I drink a lot of water, and fresh juice, and I ate the noodles on the well-being menu. They’re lighter. They have fish, vegetables, and noodles, for example, and I did some of the exercises of the program. 根据划线部分可知D.选项符合题意。 7. M: How many passengers do the exercises?
W: Not many.
M: Then how much champagne did they drink?
W: A lot! It was more popular than mineral water. 这里我们可以听出并没有太多的人都像该女士一样做了运动，以及饮用清淡的饮用水，因此第七题选择C.
场景四：购物与投诉
此类场景在听力对话考试中出现过1次，且与投诉及解决问题有关，但涉及的范围广泛，所以可出题范围仍然很大。
场景常用词汇及表达：
A.商场商店: mall购物中心,purchase购买,customer顾客,annual fee年费,budget预算,subscription订阅,retail零售,wholesale批发,bargain讨价还价,discount / concession折扣,rebate回扣, receipt收据,invoice发票,price tag价格标签,label标签,sale price促销价,promotion促销,article物品，文章,item项目，物品,display展示，陈列,window-shopping逛商店,convenience store便利店,boutique精品店,grocery杂货店,grocer食品杂货店,green grocer蔬菜店,newsagent’s / paper shop报亭,checklist清单,booklist书单，推荐书目,worksheet工作单，备忘录。
B.商品: cotton棉花,nylon尼龙,wool羊毛, pattern图案，方式,texture质地，手感,size型号,small/medium/large小、中、大码,average均码的,demand需求,supply供给, sample样品,household electrical appliances家用电,parcel/pack/package包裹,cosmetics化妆品,souvenir纪念品,daily necessity日用品,perfume香水,stationery 文具,ink墨水,paper clip回形针,balloon气球,string细绳，粗线,bottle tops瓶盖,metal work金属制品,frame画框,leather / hide皮革,raw material原材料,tool用具,motor发动机，摩托车,component部件，元件,rear wheels后轮,engine引擎,brake刹车,bunch束,wheel chair轮椅,container容器,crystal水晶，晶体,grill格板,heat indicator温度计,chewing gum口香糖,handicraft工艺品,baby cot婴儿车,iron电熨斗,fabrics棉织品。 C. 产品质量与性质：awful糟糕的，smelly有气味的，moderate中等的，efficient有效率的，rare稀少的，second-hand二手的，essential必要的，precious珍贵的，fashionable时髦的，satisfactory满意的，dangerous危险的，sharp锋利的，proper合适的，smooth平滑的，soft柔软的，negative负面的，expensive昂贵的，attractive吸引人的，effective有效的，conservative保守的，artificial人造的，favourite特别受人喜欢的，reasonable合理的，适度的，comfortable舒适的，complex复杂的，relevant相关的，man-made人造的，chemical化学的，化学制品，reliable可靠的，cheap/inexpensive便宜的，distinctive有特色的，masterpiece杰作，realistic实际的，useful有用的，valuable贵重的，solid结实的，transparent透明的，versatile function多种功能，labour-saving省力的，helpful有用的，well-fitting合身的，old-fashioned过时的，sophisticated复杂的，magnificent华丽的，exotic奇异的，stunning极好的，state-of-the-art 最先进的
D.投诉：break down故障;损坏,complaint 抱怨;不满,criticism 批评,defective 瑕疵的;有缺陷的,feedback 意见反映,improve 改进；改善,invalid 无效的，product quality 产品质量,purchase 购买,refund 退the poor quality of service不好的服务质量， inconvenience不方便， delay费,replacement 更换,warranty 保固，
耽搁，disappointed失望，we were promised sth.我们被承诺…， be not satisfied with不满意, stop working不工作了, be out of order失灵了, crash机器或系统的崩溃, I ’d like a refund我想要退款, I'd be grateful if you would…如果你…,我会很感激, I would appreciate your doing sth.我会感激你做…, what will you intend to do about this situation?关于现在的情况你打算怎么处理？,
试题演练：
Questions 1 to 4 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions. (TEM-2009)
Now, listen to the conversation.
1. About the scratch on the product, the shop assistant thinks that A. the customer made it himself. B. there was definitely not one then. C. the customer should have checked. D. the customer was making trouble.
2. The customer was when told he might not have worn the headphones properly. A. annoyed
B. surprised C. indifferent D. worried
3. How many complaints did the customer make about the product altogether? A. Five. B. Four. C. Three. D. Two.
4. The shop could exchange the product if the customer A. makes no more complaints. B. can produce the receipt. C. is still unhappy with it. D. brings it back within a week.
Questions 5 to 7 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.
Now, listen to the conversation. 5. The man is engaged in
A. Providing aid to the disabled. B. Selling products made for left-handers. C. Promoting products for manufacturers. D. Printing labels for manufactured goods. 6. What does the man say about his stock of products? A. About half of them are unavailable on the market. B. All of them are manufactured in his own plant. C. The kitchenware in his shop is unique. D. Most of them are specially made for his shop.
7. About other people in his line of business, what does the man say? A. They specialize in one product only. B. They have outlets throughout Britain. C. They run chain stores in central London. D. They sell by mail order only.
解析：
1. W: Well, I am sorry, but it really is your responsibility to check the goods when you buy them. How
were we to know that it wasn’t you who made the scratch? 售货员认为顾客应该在购物的时候进行检查，因此第一题选择C.
2. W: Well, I’m sorry. But it must be the way you are wearing the headphones. M: Look, I know how to put earphones in my ears. Thank you very much. But what I want to know is what you are going to do about it all. 当店员提出可能是耳机佩戴的方式不对时，顾客的反应明显是不高兴，因此第二题选择A.
3. M: Well, first of all, there’s this large scratch across the front of it. ……
M: That’s ridiculous. But, anyway, it’s not the most important thing. I really am not happy about this other thing. 可见顾客一共关于两方面进行投诉，因此第三题选择D.
4. W: Well, I suppose we could exchange it for another model if you really aren’t happy with it.
M: No, I certainly am not.
W: Well, if I could just have the receipt. 由此可得出，只要顾客提供购物收据，就可换货，因此第四题选择B.
5. M: Well, the original shop was opened by a retired printer by the name of Eric Black. Mr. Black, being left-handed himself thought of the idea to try to promote a few products for left-handers. 此出promote的意思为推销、推广，因此根据划线部分可知该男士公司销售的产品主要是为左撇子而设计的，因此第五题选择D.
6. M: Yes, very much so. About 80 percent of our stock is specially made for us. 大约80%的库存产品都是专
门为我们制造的，可知答案为D.
7. M: There are other people in the business now in specialists, but only as mail-order outlets. But we have a shop here in central London plus a mail-order outlet. And we are with no doubt the largest supplier of the left-handed items. 由划线部分可知行业里的其他人员是以邮购网点的形式进行销售的，因此第七题选择D.
场景五：医院场景
此类场景在听力对话考试中出现过1次，关于医院疾病类的听力试题，单词及表达往往不会太难，很少出现太过于专业性的医学用语，考生只需掌握基础的与医学及医院相关的词汇即可。 场景常用词汇及表达：
A.疾病、症状及：epidemic流行病,chronic慢性的,acute急性的，toothache牙疼,backache背疼,headache头sore throat喉咙痛，heart disease心脏病，flu / influenza流感，cold感冒，fever发烧，疼,stomachache胃疼，
asthma哮喘，pneumonia肺炎，liver trouble肝炎，arthritis 关节炎，diabetes糖尿病，allergy过敏,cough咳嗽,runny nose流鼻涕,infection感染,insomnia失眠, throw up呕吐,feel chilly感觉冷,ulcer溃疡,depression忧郁、沮丧,stress紧张,fatigue疲劳,lump肿块,indigestion消化不良,elbow肘部,dislocation 脱臼, fracture 骨折,dizzy眩晕,stiff neck脖子发僵,obesity肥胖, baldness秃顶,pregnant怀孕，
B.病因: occupational factors职业的原因，working irregular hours工作时间不规律，sports injury运动受伤，ignorance of their body对身体的忽视，life expectancy 预期寿命，internal clock disorder生物钟紊乱，unsocial hours社交时间，depression抑郁，family problems家庭问题，high pressure家庭的压力，unhealthy lifestyle不良生活习惯，stress management压力管理，hectic节奏快，anxious焦虑，depressed抑郁。
C.药物与治疗：check医生检查，prescribe开药，instructions注意事项，dosage / intake剂量，antibiotics抗side effect副作用，painkiller镇痛剂，sleeping pills安眠药，pill药丸，tablet药片，capsule胶囊，mixture生素，
eye drops眼药水，syrup糖浆， X-ray X光，vitamin维生素，aspirin阿司匹林，cold cure感冒药，ambulance合剂，
救护车，solution解答，drug store药店，acupuncture针灸，vein静脉，injection注射，thermometer体温
计，needle针头，ward病房，bandage绷带，operation手术，case history病历，metabolism新陈代谢，heel足跟，cell细胞，bacteria细菌。
D.医院：children's hospital 儿童医院，first-aid station 急救站，medical department 内科，surgical department 外科，registration office 挂号处，out-patient department(OPD)门诊部，consulting room 诊室，waiting room 候诊室，emergency room 急诊室，operation room手术室，laboratory 化验室，blood bank 血库，ward 病medical ward 内科病房，isolation ward 隔离病房，observation ward 观察室，hospital bed 病床，director 房，
of the hospital 院长，doctor 医生，nurse 护士，surgeon 外科医生，dentist 牙科医生，heart specialist 心plastic surgeon 整形外科医生，in-patient 住院病人，medical patient 内科病人，surgical patient 外脏病专家，
科病人，heart disease patient 心脏病病人，emergency case 急诊病人。
试题演练：
Questions 1 to 4 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions. (TEM-2008)
Now, listen to the conversation.
1. Mr. Brown brought with him only a few things because A. there wasn't enough space in the cupboard. B. the hospital would provide him with everything. C. he was to stay there for a very short time. D. visitors could bring him other things.
2. According to the hospital rules, at which of the following hours can visitors see patients? A. 2:00 pm. B. 5:00 pm. C. 7:00 pm. D. 6:00 pm.
3. Which of the following statements is INCORRECT? A. Patients have breakfast at 8. B. Patients have lunch at 12. C. There are special alcohol lounges. D. There are special smoking lounges. 4. Which statement best describes Mr Brown? A. He knows little about hospital rules. B. He can keep alcohol in the ward. C. He knows when to smoke. D. He is used to hospital life.
Questions 5 to 7 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.
Now, listen to the conversation.
5. After examination, the doctor concludes that A. Mr. Green has a serious problem. B. Mr. Green has a lung problem. C. Mr. Green always feels depressed. D. Mr. Green is in good condition. 6. Mr. Green is troubled by the fact that