Unit 1 Shopping and Banking Online
Part 1 Getting ready B: drop shopping street get 30% mails
mouse done
Britain
feet retailing third-party gift-buying
Details
online 50% net
period C: Major points 1. the site 2. merchant 3. 4.
Addresses/phone number/call up Strict safety measures Part 2 Net shopping under fire A. delivery
delivery 87% 47% dispatch 87% two obstacles complete trust service
delivery charges personal information returning goods
order B． Summary: convenience Part 3 Banking at home A: Outline
1. C: limited opening hours 2. Online banking services
D: getting current information on products F: e-mailing questions to the bank 3. 4.
A: competing for customers A: having no computer at home choice
build consumers’ trust
mature
payment
money back
35%
B: 1. It is banking through the Internet. 2. “Online banking” offers convenience which appeals to the kind of customer banks want to keep. 3. Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topic B: English Good Customer Service 1. in a pleasant environment
American Good Customer Service
1. human side 2. second to none Example:
a. family/…/occasions in life b. a partnership 3. different customers take a look at everything
alternatives
come to sales assistants 4. first contact with the customer Part 5. Do you know …? 1. c
2. b
3. c
4. c
5. c
6. b
3. repeat business sales Unit 2 Hotel or B&B?
Part 1 Getting ready B: C: hotels 1. hot food: fried egg Part 2 A touch of home
Outline 1. B&B
A. bed and breakfast prices ￡30/single; ￡60/double ￡29/full board ￡28/double+bath
2. coffee tea jam cooked 5. Value Added Tax
Other related information Children under 12 excluded This year 35% 45% 60% 30% 50% 30% An average year 60% 20% 80% 15% 70% 20% 3. dinner, bed and breakfast 4. the room plus all meals B. 15000 C. advantages over big hotels 2. A. meeting different people 3. Several features of Suit Us A. built in 1883 B. …famous guests 4. A. B&B not suitable for some people Part 3 Renting a car
A. Information about the customer A family of three + camp equipment Leaving on Fir., July 7th Returning on Mon., July 10th …
Best choice: a Pinto station wagon Regular rate: $ 79.95 Special weekend rate: $ 59.95 Pick up: after 4 p. m. on Fri. Return: by 10 a. m. on Mon. Mileage rate: first 300 miles free, then 12 cents per mile Other costs: Insurance $ 10 Sales tax 8% Deposit $ 100 B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates Part 4. More about the topic
A: 1. suite: a large room with a partition to separate the bedroom area from the sitting room area 2. twin room: a room with two single beds for two people
3. Penthouse: a well-furnished and luxurious suite at the top of the building
4. Lounge or sitting room: a room not used as bedroom, where guests may read, watch
television, etc.
5. single room: a room occupied by one person
6. double room: a room with one large bed for two people
B. Room type Rack rate ￡40 ￡55 ￡150 ￡220 Part 4 Do you know…? A: Names of hotels B： 1. F
2. T
Locations Cernobbio, France —Italy London, UK —Paris, France 3. F
4. F
5. T
Ranks in general category 2 — 3 3 — 2 4 — 8 8 — 4 Suitable for Staff of all grades Sales staff Managerial stall Features entertaining private guest; the lake total privacy; … ; country side; … ; fully fitted kitchen Unit 3 “Planting” Money
Part 1 Getting ready B: 这部分没有给答案 C． 1 2 3 4 5 6 Sincere √ √ Doubtful √ √ Sarcastic √ Tone Skeptical √ Surprised Emphatic Agree? Y √ √ N √ √ √ √ 7 8 9 10 √ √ √ √ √ √ √ √ Part 2 National teach children to save day A: Time: Thursday, April 17 Purpose: teaching children how to save money Way of teaching: 2500 bankers making 5000 presentations B: 1. Making savings visible and real: building up savings in a piggy bank/ opening children’s
own bank savings account.
2. Encouraging children to save as much as they can: putting 25 cents away for every dollar
the children earn
3. A first step toward learning to budget: giving children an allowance and part of it going
into their own savings.
4. Making savings and investing fun: giving children play money to “invest” in stocks they
can track in local newspapers
Part 3 Credit cards A: Outline 1. The importance of credit cards 2. Nature
A. “charge” —paying at a later date B: “limit”
3. The potential disadvantages—expensive A. easy to make lots of purchases on card B. likely to pay a tremendous amount of interest 4. The benefits B. helpful for emergencies C. good for travel Part 4 More about the topic A: Exercise 1
Column A
1.
2 3
Column B
3 1 2