and I am happy to refund all your money immediately. Alternatively, if you would like to wait a few weeks longer, I can offer a 5% discount as compensation for the delay. Please let me know what you would like to do. Yours sincerely S. Basuki Sales Executive 3. Cornfields Pesticides Co Ltd 39 THE HILL, BURTON, SUSSEX BN5 9TJ Tel 01273 52663 Mr Richard Scott Your ref. Welsh Garden Suppliers Our ref. GW/pk Cardiff 22 Jan 2008 CF4 2FT Dear Richard: Thank you for your order of 16 January for our KILL’EM fly spray. I’m sorry to say that we stopped making this fly spray last year because we decided to specialize in agricultural products. We passed all our stock to Brown’s Online Home Supplies, so please contact them. I am sure that they can help you. Their address is www.brownonline.co.uk. Sorry I can’t be of more help. Best wishes Sarah Wollen 4. Dixmans Ltd 156-159 The Reddings Boxley PH5 3RT Tel: (0566) 48573 Mr J H Radley 44 Upland Avenue Boxley PR3 6HJ Dear Mr Radley: OVERDUE INSTALLMENT: ACCOUNT NO: 4/1138 We are writing to advise you that a monthly payment of ￡23.50, in connection with your purchase of a Zoomstar Video Camera from this branch on 18 March 2008, has not been made. The payment was due on 15 October. We are sure that this was an oversight, but would be glad if you could arrange for an immediate payment to clear the arrears. We would advise you that a payment of ￡47.00 on the 15th of this month will be an acceptable way to clear the arrears, and at the same time keep your account up to date. Please do not hesitate to contact me by telephone if there is any need to discuss this matter further. Yours sincerely Marina Damon Branch Accounts Manager 5. Flat 24, New Court Hill Road Danbury Essex CH5 1RF Tel: 0853 6759 The Managing Director Bright New Woollens plc 3 December 2008 Unit 5, Progress Estate Danbury, Essex CH4 3RF Dear Sir VACANCY FOR PERSONAL SECRETARY I would like to apply for the above vacancy, as advertised in the “Danbury Chronicle” on 28 November. I am twenty-four years old, and moved to Danbury earlier this year after spending five years as a secretary with a textile firm in Bradford, Yorkshire. I left school in 2000 with GCSE passes in English, Mathematics, French and Art, and also with an RSA Stage One pass in Typing. Since then I have worked as a secretary. I am particularly interested in continuing my career in the textile industry and have experience of dealing with both suppliers of raw wool and purchasers from major garment companies. My previous firm, Northern Textiles Ltd, will certainly remember me, and my employer, Mr H Morgan, Production Manager, will be able to provide a reference. I am familiar with modern word processing systems and am also experienced in the operation of facsimile and telex machines. On several occasions I have travelled abroad as part of a business group, and am able to speak French and some German. In my spare time I play squash, attend evening classes in modern languages, and visit the cinema. I would very much welcome the chance to visit your company for an interview, and look forward to hearing from you. Yours faithfully Foroza Matthews
6. This is an amended version of the previous letter. The staff should feel some sympathy with the company’s situation from the wording of this second attempt. They may feel peeved about the small increase, but they will probably also feel grateful that they still have a job. Super Toys Ltd Chattisfield Road, NEWTON NE12 0LD Fax No: 2567 591048 Fax No: 2567 651987 August 2009 Dear Colleagues As from 1 October 2009 the company is planning to increase your salary by two percent annum. This increase is not as high as we would have hoped, but unfortunately it is all we can afford in these difficult trading times. We are trying to avoid any redundancies and a modest pay rise is the only option open to us. We hope you will understand the current situation and that you will work with us to make the company as profitable as possible in the months to come. Yours sincerely Angie Young (Mrs) Personnel Manager
Chapter Three 1.
a) Stephen is writing to inform his manager of his resignation. The word resignation in the subject heading “My resignation” and in the first paragraph, “I am writing to inform you of my intention to resign from G & S Holdings.” b) He used polite phrases for the following reasons: ? He wants to break the news as gently as possible, to avoid annoying the manager.
Staff resignations cause trouble for a manager, as the manager then has to recruit another member of staff, which is a time-consuming, expensive and troublesome process. ? He's writing to the Regional Manager, who has a higher status in the company. ? He may want a good reference letter. ? He may want Katherine Chu to be a referee for him in future.
The polite phrases are: ? “I have appreciated very much my four years...” ? “I have gained valuable experience working within an efficient and professional
team environment. In particular, I have appreciated your personal guidance...” ? “Once again, thank you for your support.”
c) “I would like to leave, if possible,..” This is tentative becase it uses a conditional sentence (conditional sentences use “If” and have a comma in the middle).
“I hope that this suggested arrangement is acceptable to the company”. This is tentative because of the word “hope”. 2.
a) Hugo wants to present the information logically: what caused the memo, the
investigation and finally the request for action.
(Note: He has cleverly 'hidden' the fact that non-smokers only have a majority of 1 in the middle of the text, emphasizing the request for action and the fact that the memo comes from the Staff Liaison Committee. He is attempting to influence Sandra to implement the request, even though many people voted against it.) b) Bold headings are clearer: the different parts are separated and summarized. 3.
To: Ovations Management TeamFrom: Daniel Bush, manager Date: June 3, 2003Subject: Welcoming John SmithI am pleased to announce that John Smith has agreed to join the Ovations Management Team as a senior vice president reporting to me. John joins us as we explore additional strategies relating to our Evercare business, including end-of-life care and the comprehensive health services that are needed to assist terminally ill individuals and their families. We are very fortunate to have John’s leadership as we expand our scope for growth. John has demonstrated strong leadership in creating and implementing business strategies, medical practice management and new business development. He has been with UnitedHealthcarefor four years, where he was responsible for developing and enhancing new provider networks within UHN. Prior to joining UnitedHealthcare, John worked in Colorado and Tennessee with publicly traded and faith based growth-oriented health services companies.As senior vice president, John will collaborate closely with all of our Ovations businesses as we develop services offering excellent clinical, spiritual and social support to terminally ill individuals and their families. John will transition from UHNto Ovations beginning April 14 and work from our Minnetonka headquarters. I will forward the contact information for John and his assistant as soon as it is available. Please join me in welcoming John in this new endeavor.Please share this announcement with your employees immediately. 4.
MEMO
To: From: Date: Subject:
I am writing to inform you of my intention to resign from G & S Holdings.
I have appreciated very much my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance during these first years of my career.
I feel now that it is time to further develop my knowledge and skills base in a different environment.
I would like to leave, if possible, in a month's time on Saturday, 1 June. This will allow me to complete my current workload. I hope that this suggested arrangement is acceptable to the company.
Katherine Chu, Regional Manager Stephen Yu, Sales 28 April 2012
Notification of My Resignation