onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排
T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒
draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒
brandy 白兰地 whisky 威士忌 vodka 伏特加
on the rocks 酒加冰块 rum 兰酒
champagne 香槟 其他小吃： meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包
steamed bread 馒头 rice noodles 米粉
fried rice noodles 河粉
steamed vermicelli roll 肠粉macaroni 通心粉
bean thread 冬粉
bean curd with odor 臭豆腐 flour-rice noodle 面粉 noodles 面条
instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast 土司
hamburger 汉堡 cake 蛋糕
spring roll 春卷 pancake 煎饼
fried dumpling 煎贴 rice glue ball 元宵 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥
steamed dumpling 蒸饺 ravioli 馄饨
饭店交流用语之欢迎、问候用语
1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you. 很高兴见到您。 3、How are you? 您好吗？
Fine, thanks. And you? 很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期
6
间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁？
9、Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。
10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。
11、Sorry, he is not in at the moment. 对不起，他现在不在。
Would you like to leave a message? 您要留口信吗？ 12、Pardon.
对不起，请再说一遍，好吗？ I beg your pardon.
对不起，请再说一遍，好吗？ 饭店交流用语之祝贺用语 13、Congratulations! 祝贺您！
14、Happy birthday! 生日快乐！
15、Happy new year! 新年快乐！
16、Merry Christmas! 圣诞快乐！
17、Have a nice holiday! 假日快乐！
18、Wish you every success! 祝您成功！ 答谢和答应语:
19、Thank you (very much). 谢谢您（非常感谢）。
20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。 21、It’s very kind of you.
谢谢，您真客气。 22、You are welcome. 不用谢。 23、Not at all. 不用谢。
Don’t mention it. 不用谢。
24、It’s my pleasure. 非常高兴为您服务。 (With pleasure.) (My pleasure.)
25、I am at your service. 乐意为您效劳。
26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27、I’m sorry. 很抱歉。
28、Excuse me. 对不起。
29、I’m sorry, It’s my fault. 很抱歉。那是我的过错。
30、Sorry to have kept you waiting. 对不起，让您久等了。 31、Sorry to interrupt you. 对不起，打扰您了。 32、I’m sorry about this. 对此表示抱歉。
33、I apologize for this. 我为此道歉。
34、That’s all right. 没关系。
35、Let’s forget it. 算了吧。
饭店交流用语之征询和指路用语 36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。
37、What can I do for you. 我能为您干点什么？
38、Is there anything I can do for you? 有什么能为您效劳的吗？ 39、Just a moment, please. 请稍等一下。
40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 当然可以。
41、Go upstairs/downstairs. 上楼/下楼。
42、It’s on the second (third) floor. 在二（三）楼。 43、Excuse me. 对不起。
Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走
Turn left /right. 往左转/右转。
45、It’s in the lobby near the main entrance. 在大厅靠近大门。
46、It’s in the basement at the end of the corridor. 在地下室走廊尽头。
饭店交流用语之提醒和告别用语 47、Mind/(Watch)your step. 请走好。
48、Please be careful. 请当心。
49、Please don’t leave anything behind. 请别遗忘您的东西。 50、Don’t worry. 别担心。
51、Take it easy. 放心好了。
52、Please don’t smoke here. 请不要在这边抽烟。 53、Goodbye.
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再见。
54、See you late. 再见。
55、Good night. 晚安。
56、See you tomorrow. 明天见。
57、Goodbye and thank you for coming. 再见，谢谢您的光临。
58、Goodbye and hope to see you again. 再见，希望再见到您。 59、Have a nice trip! 一路平安！
60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语 1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？
6、Housekeeping, may I come in? 客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away.
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor, ……) 我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！
11、How do you like Chinese food? 您喜欢中国菜吗？
请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。
You may pay in cash or with credit card. 您可以付现金也可以用信用卡。 您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。
15、Here is the bill. Please sign it. 这是您的账单，请签字。 饭店交流用语之销售用语 005-1-4 15:40:12 1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We’ll give you a 10%(ten percent ) discount. 我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let’s drink to our friendship! 为我们的友谊干杯！
12、What do you think of our service? 您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations. 这是违反饭店规章制度的。
15、In our hotel we don’t accept tips. 我们饭店是不收小费的。
It’s our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for the damage. 您必须赔偿。
17、Thank you for telling us about it. 谢谢您告诉我们
I’ll look into the mater right away. 我马上去处理这件事情。
18、I assure you it wont happen again. 我保证此类事情不会再发生。 19、Please don’t worry, sir (madam) 先生（夫人），请不必担心。
I will send someone up to your room right away. 我马上派人到你的房间去。
20、I can’t guarantee anything, but I’ll try my best. 我不能保证，但我会尽力而为。 21、What can I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow.
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25、You have made a good choice, you have very good taste.
您真会买东西，眼力真好。 宾馆英语之预订房间
1．I'd like to book a double room for Tuesday next week．
下周二我想订一个双人房间。 2．What's the price difference？ 两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 ollars per night． 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then． 我想我还是要阳面的吧。
5．How long will you be staying？ 您打算住多久？
6．We'll be leaving Sunday morning． 我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday． 我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10． 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？ 请问房费多少？
11．The current rate is＄ 50 per night． 现行房费是50美元一天。
12． What services come with that？ 这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．
听起来还不错。这个房间我要了。
14． By the way， I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。 Dialogue A
A：Very good． Could you tell me your name， sir， please？
B： Yes， it is Moore．
A： How do you spell it， please？ B： It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？ 接待处就在前面。 19．After you, please． 你先请。
20．Excuse me, where can I buy some cigarettes？ 劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor． A：Room Reservations．Good afternoon． B：I'd like to book a double room for Tuesday next week．
A：That's fine， sir． A double room for Tuesday， September12th， with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
B：I think I'll take the one with a front view then．
A： How long will you be staying？ B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday． B： Good． That's all settled then． Good-bye． A： Good-bye． Dialogue B
A：Advance Reservations．Can I help you？ B：Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A： Yes， we do have a single room available for those dates．
B： What is the rate， please？
A： The current rate is＄50 per night． B： What services come with that？
A： For＄50 you'll have a radio， a color television， a telephone and a major
international newspaper delivered to your room everyday．
B： That sounds not bad at all．I'll take it．
B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A： Excuse me， sir， but could you speak a little more slowly，please？ B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．． B： That's right．
A： What about your telephone number？ B：（601） 264-9716． By the way， I'd like a quiet room away from the street if that is possible． A：A quiet room away from the street is
preferred．O．K．．We'll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
B：Thank you and good-bye． A：Good-bye．
Words and Expressions settle v．解决
available a．可得到的，有用的 confirm vt．使坚定，认可
Mississippi n．密西西比（美国州名） 宾馆英语之在宾馆门口 15．Welcome to our hotel． 欢迎光临。
16．So you have got altogether four pieces of baggage？
您一共带了4件行李，是不是？ 17． Let me have a check again． 让我再看一下。
18．The Reception Desk is straight ahead．
9
一楼有个商店。
22．It sells both Chinese and foreign cigarettes． 在那儿可买到中国香烟和外国香烟。 23．Can I also get some souvenirs there？ 也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs． 有个柜台出售各种各样的纪念品。 25．Excuse me, where is the restaurant？ 劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？
我们有中餐厅和西餐厅，你愿意去哪个？ 27．I'd like to try some Chinese food today． 今天我想尝尝中国菜。 Dialogue A
（A car pulls up in front of Huatian Hotel and a doorman
（A） goes forward to meet the guests B and C, opening the door of the car for them．）
A：Good evening，sir and madam．Welcome to our hotel．
Mr Bell（B）: Thanks．Good evening．
A：（Opening the trunk, taking out the baggage and looking at the name on the baggage tags） I'm the doorman, sir． So you have got altogether four pieces of baggage？
B： Er． Maybe five, Margaret（C）？
A：Five？Oh, sorry． Let me have a check again． C：Oh，no，Henry．Always poor memory！We've got only four． B：I see．
（To the doorman） Sorry，boy． You're right． Four pieces．
A： Never mind, sir． The Reception Desk is straight
ahead．After you，please． B：Yes，thank you． Dialogue B
A： Excuse me． Where can I buy some cigarettes？
B： There is a shop on the ground floor． It sells both Chinese and foreign cigarettes． A：Can I also get some souvenirs there？
B：Yes, sir．There is a counter selling all kinds 收费十分合理。
32．How long do you intend to stay in this hotel？ 您准备住多久？
33．Have you got through with the check－in procedure？
你是否已经办妥住宿登记手续？
34． Can I book a single room for my friend
beforehand as he will arrive in Shanghai tomorrow morning？
费20元。
Dialogue A
（A：Receptionist B：Guest）
B： I want a double room with a bath．How much aa day doyou charge？
A： It is a hundred yuan a day including heating fee but excluding service charge． B：It's quite reasonable．
of souvenirs．
A： By the way, where is the men's room？ B：There is one at the end of the corridor． A：Thank you．
B： You are welcome． Dialogue C
A：Excuse me, where is the restaurant？ B：We have Chinese restaurant and a
western-style restaurant．Which one do you prefer？
A：I'd like to try some Chinese food today． B： The Chinese restaurant is on the second floor．
A： What are the hours at the restaurant？ B：Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p．m. ; Dinner 5: 30 to 9: 00 p.m. A：Thank you．
B： You're welcome． Words and Expressions
cigarette n．香烟、纸烟
souvenir n．纪念品，纪念物 corridor n．走廊 宾馆英语之在接待处 1
28．I want a double room with a bath． 我要一间有浴室的双人房。
29．How much a day do you charge？ 每天收费多少？
30．It is hundred yuan a day including heating fee， but excluding service charge．
一百元一天，包括供暖费但不包括服务费。31．It's quite reasonable．
我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance for him． 请填好并预付一百元钱。
36．This is a receipt for paying in advance．Please keep it．
这是预付款收据，请收好。 37．Have you any vacant（spare） room in the hotel？ 旅馆里有空余房间吗？
38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．
对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon， my room number is 321．Any mail for me？
下午好！我的房号是321。有我的信吗？ 40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U．S．A．by airmail． 我要寄一封航空信到美国。
42．How much do I have to pay for you？ 我要付多少钱？
43．A letter generally mails to
America—Europe—Africa by airmail． First 20 grams is 20 yuan．
通常一封寄到美国、欧洲、非洲的航空信，20克收
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A：How long do you intend to stay in this hotel？ B：I shall leave in a fortnight（half a month）． A：Have you got through with the check－in procedure？ B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？ A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．
B：All right． This is one hundred yuan to pay for my reservation．
A：Thank you．This is a receipt for paying in advance．Please keep it．
Dialogue B B： Have you any vacant（spare） room in the hotel？ A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room． B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？
A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．
B： Could you tell me how many kinds of rooms do you have？ A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped