四川托普信息技术职业学院 2010-2011学年度第二学期 期末考试 2010级《酒店英语》课程（A）卷
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四川托普信息技术职业学院 2010-2011学年度第二学期 期末考试 2010级《酒店英语》课程（A）卷
________系_______专业______班 学号_____________姓名__________
题 号 得 分 一 二 三 四 五 六 总 分 Staff: Fine. Can I take your coats? Peter: Thank you.
Staff: We have over fifty specials today. A waiter will come and help you in a moment. Mike: Shall we order an aperitif? What would you like, Peter? Peter: Em, sherry for me, please.
Mike: Waiter, a sherry and a bottle of Maotai, please.
Waiter: So, have you enjoyed your time in Shanghai, Peter?
Peter: Very much. It’s been great. I haven’t stopped for a minute!
Mike: Really?
Peter: Hello, waiter, will you show me how to use chopsticks?
Waiter: Certainly, sir…And here is the sherry and a bottle of Maotai you ordered.
Peter: I heard a lot about the brand, but I never tried any. Can you tell us what it is?
Mike: Maotai is well-known liquor in the world. It’s produced in Guizhou Province, China. It never goes
一、Oral Examinations 50%
Attention: This part has been finished during the classes, so examinees could start the test from part 2
二、Translate the following words and expressions into English. 10%
1. 礼宾部 2. 餐饮部 3. 住店客人 4. 未预定客人 5. 套房 6. 豪华大床间 7. 洗衣服务 8. 旅行支票 9. 包间 10. 行李房
to the head. You might like it.
Peter: In fact, the exhibition was a great success. Let me propose a toast to our success. Ganbei! Mike: Yeah, it was brilliant. Cheers!
Waiter: Er, can I get you anything else, sir? Mike: No, no, thank you. Just the bill, please.
Peter: That Maotai was very good! Thank you very much for inviting me. Mike: It’s my pleasure. Here’s to a long and fruitful partnership! Peter: Thanks and see you back in New York next year, I hope!
Questions:
1. What do the customers do when they arrive?( ) a. b. c. d.
They have a drink at the bar.
They ask to go straight to their table. They ask the waiter to take their coats. They go to the kitchen to meet the chef.
2. How many specials do they have?( ) a. Thirty b. Eight c. Fifty
d. fifteen
3. what kind of aperitif did Peter order?( ) a. A fin and tonic b. A pint of shandy c. A glass of sherry
d. A glass of red wine
4. Who asked for the bill?( ) a. Peter b. Natalie
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三、Choose the best answer for the following questions based on reading the dialogue.10%
Serving a Chinese Style Dinner
Mike goes to a Chinese style restaurant with Peter, his exhibitor. Staff: Good evening, sir. Do you have a reservation? Mike: Yes we do, in the name of Marshall.
Staff: Ah yes, a table for 2 at 8:30. Would you like a drink in the bar first? Mike: Em, no, thanks. I think we’ll go straight to the table.
c. The waiter d. Mike
五、Write out a notice based on the following Chinese prompts.20%
四、Decide whether the following statements are true or false based on reading dialogue.10%
Dialogue: Signing Up on the Phone
假设你是一家五星级酒店的客户服务部经理。为了提高服务质量，草拟一封客户意见征询信。内容包括：
1） 感谢他对酒店多年的信任；
2） 说明这封征询信的目的，并希望配合；
Staff: Shanghai Galaxy Exhibition Company. How can I help you?
3）Customer: I’d like to sign up for the City Garden Expo.
4）Staff: Have you received our registration form we sent you ?
5）Customer: Yes, we’ve just got it. But I want to do it a little bit sooner. Can I sign up on the phone?
Staff: Of course, you can; but we won’t assign you the booth number until we receive your registration
fees. Customer: That’s understood. I’d like to go ahead with the reservation.
Staff: Which do you prefer, a stand on the ground floor or on the second floor? Customer: Do the prices depend on the location?
Staff: The ground floor is a better choice so it is more expensive. But if you choose a stand on the second
floor, you’ll get and extra space of 3 square meters free of charge. Customer: Then a stand on the second floor.
Staff: OK. By the way, do you wish to book on-site ads? Customer: I think we need a double colored balloon scroll.
Staff: No problem, sir. Well, you have reserved a standard booth on the second floor which costs RMB 12,000 Yuan, and a balloon on-site ads which costs RMB 1,600 Yuan. The total comes to RMB 13,600 Yuan.
Customer: That’s right.
Staff: May I have your credit card number?
Customer: It is my Visa card. The number is 8643-1999-3028; the expiration date is 12/31/2010. Staff: Thanks. I’ll send you a letter to confirm your reservation soon. Anything else we can do for you? Customer: I suppose not. Thank you very much. Goodbye.
Staff: Thanks for calling. Goodbye.
Quickies: True or false
1. ( )The exhibitor would like to send a registration form to register for the City Garden Expo. 2. ( )The exhibitor has sent registration fees to the exhibition organizer.
3. ( )The clerk gives the details about the exhibit booths over the phone to help with the signing up.
4. ( )The exhibitor gives his bank account number to remit the registration fees to the exhibit
organizer.
5. ( )The clerk will give Mr. Robert his booth number upon receiving his money.
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询问对酒店的印象，诸如对大堂接待、餐厅服务、客房服务的印象等； 询问有何建议；
对于合作表示感谢。