D) outcome measurement. Answer: B
CASE: Synthesis in terms of predicting
52) The final step in the four-step model of business problem solving is: A) outcome.
B) implementation. C) change management. D) feedback. Answer: B
Diff: 1 Page Ref: 22
53) Which of the following would not be considered part of the implementation phase of problem solving? A) change management
B) purchasing hardware for an information systems solution C) training an employee on new systems software
D) evaluating a selection of software packages for implementing a new business process Answer: D
Diff: 2 Page Ref: 22-23
54) The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates: A) the importance of training employees on new business processes. B) the need to prepare for measuring outcomes of a business solution. C) the continuous nature of problem solving.
D) the need to quickly adapt to new technological innovations. Answer: C
Diff: 2 Page Ref: 23
55) One of the most frequent errors in problem solving is: A) rushing to judgment.
B) not being aware of personal limitations. C) being too doubtful.
D) following a rote pattern of decision making. Answer: A
Diff: 2 Page Ref: 23
56) A major criterion in deciding the most important perspectives of a business problem is: A) implementation. B) change management. C) usefulness.
D) organizational needs. Answer: C
Diff: 3 Page Ref: 24
57) Which of the following is an example of a business using information systems to create new products and services? A) Apple's creation of the iPod
B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker
D) Verizon's Web-based digital dashboard providing real-time company information for managers Answer: A
Diff: 2 Page Ref: 11
58) An example of a business using information systems to attain competitive advantage is: A) Apple's creation of the iPod.
B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.
D) Verizon's Web-based digital dashboard providing real-time company information for managers. Answer: C
Diff: 2 Page Ref: 12
59) An example of a business using information systems for customer and supplier intimacy is: A) Apple's creation of the iPod.
B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to
be replaced.
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.
D) Verizon's Web-based digital dashboard providing real-time company information for managers. Answer: B
Diff: 2 Page Ref: 11
60) An information skill important for an accounting major would be: A) an understanding of system and network security issues. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership. Answer: A
Diff: 3 Page Ref: 25
61) An information skill important for a marketing major would be: A) an understanding of system and network security issues. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership. Answer: B
Diff: 2 Page Ref: 26
62) Maintaining the organization's financial records is a business function of: A) accounting. B) finance C) sales
D) marketing. Answer: A
Diff: 1 Page Ref: 25
63) Branding products is a business function of: A) manufacturing and production. B) finance and accounting. C) human resources. D) marketing. Answer: D
Diff: 1 Page Ref: 26
64) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of: A) new products, services, and business models. B) survival.
C) customer and supplier intimacy. D) improved decision making. Answer: C
Diff: 2 Page Ref: 11
65) Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.
A) operations managers B) senior managers C) marketing managers D) accounting managers Answer: B
Diff: 2 Page Ref: 26
66) Operations management as a discipline is directly relevant to three occupational categories: A) industrial production managers, operations analysts, and administrative service managers. B) project managers, production managers, and administrative service managers. C) project managers, production managers, and industrial production managers. D) finance, accounting, and management. Answer: A
Diff: 2 Page Ref: 26-27