Chapter 6: Systems Development
72. What defines the hardware, software, and telecommunication equipment required to run
the system. A) Technical architecture B) JAD C) Modeling D) GUI
Answer: A Page: 284 Taxonomy: 1 Knowledge Level: Easy LO: 1
73. What is the interface to an information system? A) Technical architecture B) JAD C) Modeling D) GUI
Answer: D Page: 284 Taxonomy: 1 Knowledge Level: Easy LO: 1
74. What is the activity of drawing a graphical representation of a design? A) Technical architecture B) JAD C) Modeling D) None of the above
Answer: C Page: 284 Taxonomy: 1 Knowledge Level: Easy LO: 1
75. What is the ability to model the information system screens for an entire system? A) GUI screen design B) JAD C) Technical architecture D) None of the above
Answer: A Page: 284 Taxonomy: 1 Knowledge Level: Easy LO: 1
76. Which phase takes all of your detailed design documents from the design phase and
transforms them into an actual system? A) Analysis phase B) Design phase C) Development phase D) Testing phase
Answer: C Page: 284 Taxonomy: 1 Knowledge Level: Medium LO: 1
228
Chapter 6: Systems Development
77. Which phase builds a technical blueprint of how the proposed system will work? A) Analysis phase B) Design phase C) Development phase D) Testing phase
Answer: B Page: 283 Taxonomy: 1 Knowledge Level: Medium LO: 1
78. Which phase involves end-users and IT specialists working together to gather,
understand, and document the business requirements for the proposed system? A) Analysis phase B) Design phase C) Development phase D) Testing phase
Answer: A Page: 282 Taxonomy: 1 Knowledge Level: Medium LO: 1
79. What are the detailed steps the system must perform along with the expected results of
each step? A) Testing phase B) Development phase C) Technical architecture D) Test conditions
Answer: D Page: 285 Taxonomy: 1 Knowledge Level: Medium LO: 1
80. Which of the following highlights how a system should work? A) User documentation B) GUI C) Technical architecture D) None of the above
Answer: A Page: 286 Taxonomy: 1 Knowledge Level: Easy LO: 1
81. What type of training is held in a classroom environment and lead by an instructor? A) Online training B) Workshop training C) Help desk D) None of the above
Answer: B Page: 286 Taxonomy: 1 Knowledge Level: Easy LO: 1
229
Chapter 6: Systems Development
82. What type of training runs over the Internet or off a CD-ROM? A) Online training B) Workshop training C) Help desk D) None of the above
Answer: A Page: 286 Taxonomy: 1 Knowledge Level: Easy LO: 1
83. What is a group of people who responds to users' questions? A) Online training B) Workshop training C) Help desk D) None of the above
Answer: C Page: 287 Taxonomy: 1 Knowledge Level: Easy LO: 1
84. Which phase monitors and supports the new system to ensure it continues to meet the
business goals? A) Analysis phase B) Design phase C) Maintenance phase D) Testing phase
Answer: C Page: 286 Taxonomy: 1 Knowledge Level: Easy LO: 1
85. During which phase is it the most expensive to find an error? A) Analysis phase B) Design phase C) Maintenance phase D) Planning phase
Answer: C Page: 287 Taxonomy: 2 Comprehension Level: Medium LO: 1
86. Which activity will you perform to determine if the system satisfies the business
requirements and enables the end users to perform their jobs correctly? A) Test condition B) Testing phase C) UAT D) None of the above
Answer: C Page: 286 Taxonomy: 1 Knowledge Level: Medium LO: 1
230
Chapter 6: Systems Development
87. Why do scope creep and feature creep occur? A) Unclear or missing requirements B) Skipping SDLC phases C) Failure to manage project scope and project plan D) Changing technology
Answer: C Page: 281 Taxonomy: 3 Analysis and Evaluation Level: Medium LO: 1
88. What occurs when the scope of the project increases? A) Scope creep B) Feature creep C) Insourcing D) All of the above
Answer: A Page: 281 Taxonomy: 2 Comprehension Level: Medium LO: 1
89. What occurs when developers add extra features that were not part of the initial
requirements? A) Scope creep B) Feature creep C) Insourcing D) All of the above
Answer: B Page: 281 Taxonomy: 2 Comprehension Level: Medium LO: 1
90. Which of the following are choices for building an information system? A) Insourcing B) Outsourcing C) End-user development D) All of the above
Answer: D Page: 290 Taxonomy: 3 Analysis and Evaluation Level: Medium LO: 3
91. What is it called when IT specialists within your organization develop the systems? A) Insourcing B) Ownsourcing C) Outsourcing D) All of the above
Answer: A Page: 290 Taxonomy: 1 Knowledge Level: Easy LO: 3
231
Chapter 6: Systems Development
92. Apex, Inc. in the U.S. is having help desk support done in Canada. This is an example
of what? A) Onshore outsourcing B) Nearshore outsourcing C) Offshore Outsourcing D) None of the above
Answer: B Page: 294 Taxonomy: 2 Comprehension Level: Medium LO: 4
93. Peoples Insurance is having their policy administration done by a company in India.
This is an example of what? A) Onshore outsourcing B) Nearshore outsourcing C) Offshore Outsourcing D) None of the above
Answer: C Page: 290 Taxonomy: 2 Comprehension Level: Easy LO: 4
94. A retail store in New York is having all customer payments processed by a company in
North Dakota. This is an example of what? A) Onshore outsourcing B) Nearshore outsourcing C) Offshore Outsourcing D) None of the above
Answer: A Page: 290 Taxonomy: 2 Comprehension Level: Medium LO: 4
95. What is the process of building a model that demonstrates the features of a proposed
product, service, or system? A) Insourcing B) Selfsourcing C) Outsourcing D) None of the above
Answer: D Page: 298 Taxonomy: 1 Knowledge Level: Medium LO: 4
232