② make my day 令人高兴，令人很爽 ③ make ends meet 收支相当 e.g. I can’t make ends meet. ④ make waves 兴风作浪 ⑤ make a scene 关手机
e.g. Don’t make yourself a scene.
* 绕口令：
Good cookies could be cooked by a good cook if a good cook could cook good cookies.
八、 Speak Varied English
说地道英语 (authentic)，说灵活英语 (flexible)，说生动英语（lively） * lively 还可修饰 mind, description, song * flexi-time 弹性工作制
Chapter 2
一、PartⅠ应试三大原则：Active、Creative、Informative（见闻广博的）
* DINK家庭=Double Income No Kids
1.注意非语言交际 （Non-verbal communication）包括： Eye contact Smile Nod Shake hands
2．注意口语中的连读 （1）/n/+元音
e.g. an^apple an^employer an^hour （2）辅音+元音
e.g. a pair^of shoes all^of^us get^up
shut^up wait^a^moment how much is^it
first^of^all for^a^while some^of^it
hand^it^over tell^us sold^out
keep^it take^part^in she and^I
Would you like^a cup of tea? （3）辅音+辅音
e.g. Please stop^pushing black^cat
I like^kidding big^girl They had a tough^fight take^care （4）爆破音+爆破音
e.g. bad^boy stop^talking Does it make^difference?
二、团队 Teamwork (商务知识) 1.分析教学team
王令 big cheese / wheal VIP / CEO
刘军 big man on campus Financial manager 王湘鄂 chatterbox Marketing
谢姣岳 small potato / nobody R&D (Research and Development) 2．Teamwork 补充讲义 （见讲义第一页）
三、Presentation 之重申式 （TC10B）
1. How to ? involves many aspects/sides/respects. 2. Each of them requires careful consideration.
3. Firstly, ? is very important/vital/significant/crucial/essential/ helpful/imperative/indispensable 4.Secondly, ? is the key to ?.
5.Thirdly, in order to improve customer service, we should/ought to/must/need to ?. 6.Shortly/In short, ? are three main points.
四、Competition (商务知识) 1．见补充讲义第二页 2．Economic (4c) ① Competition
② Contradiction ③ Cooperation ④ Coordinating
五、常用俚语
1．Dead end 死胡同
2．Doggy bag 打包袋 take away food
3．Pass away 去世的婉转的说法= kick the bucket 4．Killer=nerve-racking 难题 5．Mickey mouse=banana
6．The one wearing pants in the house 当家作主的人 7．Be yourself. 该怎么样就怎么样，做你自己。 8．Pipe 吸油管 straw 吸管
六、Attack speaking through listening 用听力突破口语
* My recent experiences tell me the real aim of an interview is to obtain the very job I want.
* An effective interview is like an exciting encounter（遭遇） with a seatmate（(汽车、火车、飞机等上的)同座乘客） on a flight.
* When somebody tries to control us, we resented, when we try to control somebody, they resent us.
注意在做discussion时一定要feel free,在讨论过程中interrupt、agree、disagree enthusiastically.避免成为yes man/follower。应该注意open minded(do not to hesitate to change your mind),避免narrow minded和single-minded.
七、Presentation 定义式 （TC11C）
1. I like to make a small presentation and my topic is how to plan ?
2. According to my knowledge/In my opinion/view), there are 3 key elements/factors. 3. First, selecting topics. Good topics are those that could make people think/ ?
4. The second is selecting staff. Right staff are those who are diligent and obedient（服从的, 孝顺的）/ ?
5. Third, selecting locations. In other words, we should choose a place that is very convenient.
6. In a word, that’s why I think so.
八、Presentation 举例式 （TC10B）
4．In the first place, we should pay enough attention to staff training. For example/instance, staff might attend the course on manners and speech making.
5. In the second place, we should conduct customer satisfaction surveys. For example, we can prepare some questionnaires or set up a hotline.
6.By the way/Last, but not the least, we should stress on product quality, for instance, ?
九、 Motivating staff （商务知识） 1. Maslow’s（马斯洛） hierarchy of needs ① Self-actualization= take responsibility
② Esteem(尊敬, 尊重)/ego needs: 可用company car或者job title这种status symbol满足 ③ Social needs: need to belong, teamwork ④ Security needs: job security
⑤ Physiological needs: shelter, food, transport, cloth, basic pay, canteen ?
* 绕口令
Peter Pipe picked a peck of pickled peppers prepared by his parents and put them in a large paper plate.
If you understand say understand, if you don’t understand say don’t understand. If you understand say don’t understand. How can I understand you understand, understand?
Chapter 3
一、 日常用语
ⅠGreetings
1． Expressing surprise when meeting someone a. Long time no see!
（Chinglish 转变过去的，就像有时外国人也说 horse horse tiger tiger ）
b. Hi, there. What a coincidence!( 一致, 相合, 同时发生或同时存在(尤指偶然)的事) c. I haven’t seen you for ages. d. Fancy meeting you here.
(Fancy party 化妆舞会，fancy hotel/restaurant 极贵的饭店/饭馆) 2． Ask someone how is he doing
a. How are you doing? / How are you getting on? / How are you feeling on? b. Are you doing okey?
c. How are things? / How are things going with you? d. Hi, Mike, how’s business?
3. Greeting a familiar friend
a. Anything new? / Anything special?
b. What’s up? （带点贬义，通常指不太好的事情发生） c. What have you been up to? (近来在忙什么？) up to ones ears / neck?可表示很忙
d. How’s life? / How is life been treating you?
Ⅱ Responding to greetings
1. Things just couldn’t be better. / Never better! 2. It’s nothing to complain about. / No complaints. 3. Same as usual. / Same as always. 4. Could be worse. （凑合吧）
5. Thins could be better. / Been getting by. (凑合吧)