complaint抱怨（n. ）complain抱怨（v.）dissatisfaction不满 unsatisfactory不满意的discomfort不适disappointed失望的unpleasant使人不愉快的mess混乱overcharge索价过高 underdone未煮透的，烧得过嫩的overdone煮得过度的，烧得太久的 burnt烧焦的，烤糊的unsanitary不卫生的，有碍健康的 tasteless无味道的bland淡而无味的salty咸的spicy / hot辛辣的 bitter苦的sour酸的 tangy味道浓烈的inconvenient不方便的 annoying烦人的impatient不耐烦的 dirty肮脏的awful糟糕的rude粗鲁的upset使人心烦noisy嘈杂的，喧闹的disgusting讨厌的 defective有缺陷的rusty生锈的 intolerable无法容忍的inconceivable不可思议的 shock令人吃惊disturbance干扰，骚扰 damage损坏，损害block阻挡，堵塞 be fed up with / be tired of / be sick of厌烦bad manners没有礼貌 draw one’s attention引起某人的注意drive sb. mad / nuts / crazy把某人逼疯 sanitary
situation卫生条件break down出故障 the last straw最终使人无法承受的事poor service差劲的服务 out of one’s expectation令人大失所望to one’s disappointment令人失望的是 unfairly treated受到不公平对待be not satisfied / dissatisfied with sth. 对某事不满complain about sth. / place a complaint against就某事投诉
【实用句型】 开头
◆ I am writing this letter to complain about …
◆ I am writing to express my dissatisfaction / disappointment / concern about … ◆ I regret to inform you that I was not at all satisfied with your service.
◆ I wish to complain strongly about the inconvenience caused to me last week by your company’s inadequate performance.
◆ I am sorry that I have to write this letter of complaint because … ◆ I wish to draw your attention to …
◆ This letter is to notify you that the poor living condition in my apartment should be brought to your attention. 中间
◆ The efficiency of your working staff leaves much to be desired. ◆ The reservation service in the restaurant has proved most unreliable.
◆ I am totally disappointed to find that some of the waitors in your pub bahave so rudely.
◆ This is more than I could bear / tolerate.
◆ I was shocked at the unpleasant situation in my flat. 结尾
◆ I understand you would give immediate attention to this matter.
◆ We trust that you will consider this matter seriously and make an effort to prevent the recurrence of this kind.
◆ I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
◆ We shall be glad to have your explanation and to know what steps you are going to take in the way of compensating for the damage / loss.
◆ I am offering you the opportunity to carry out the necessary work to rectify the defect.
◆ I would appreciate it very much if you would … ◆ I would be grateful if you could …
◆ Please give this matter your urgent consideration. ◆ We are looking forward to your good news.
◆ Please acknowledge receipt of this letter and settle the claim as soon as possible. ◆ Your prompt attention to this matter will be appreciated.
◆ We should be obliged if you would look into the matter and let us know what you propose to do.