97) According to the decision-making process, the second step Sondra should take is to ________.
A) analyze alternative solutions B) identify decision criteria
C) evaluate her decision's effectiveness D) allocate weights to the criteria Answer: B
Diff: 2 Page Ref: 121
Topic: The Decision-Making Process
98) Allocating weights to the criteria is the step in the decision-making process that occurs between identifying the decision criteria and ________. A) developing the alternatives B) selecting alternatives
C) implementing the alternative D) identifying the problem Answer: A
Diff: 3 Page Ref: 121
Topic: The Decision-Making Process
99) When Sondra is conveying her decision to those affected and getting their commitment to it, she is performing which step in the decision-making process? A) analyzing alternative solutions B) selecting alternatives
C) implementing the alternative D) identifying the problem Answer: C
Diff: 2 Page Ref: 121
Topic: The Decision-Making Process
100) The very last step Sondra should take, according to the decision-making process, is to ________.
A) analyze alternative solutions B) select alternatives
C) implement the alternative
D) evaluate the decision's effectiveness Answer: D
Diff: 1 Page Ref: 121
Topic: The Decision-Making Process
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The Car (Scenario)
Colleen is a student, and her older brother has loaned her an old car. The car is in need of several repairs before she will feel comfortable driving it.
101) Colleen needs a vehicle, but she has to decide if the vehicle is worth repairing. She is facing a(n) ________, a discrepancy between an existing and a desired state of affairs. A) alternative
B) weighted problem set C) problem
D) certainty avoidance situation Answer: C
Diff: 2 Page Ref: 121
Topic: The Decision-Making Process
102) In talking with an automotive repair person, Colleen needs to prioritize the repairs. Her first concern is safety of the vehicle. This step in the decision-making process is called ________.
A) weighting the decision criteria B) analyzing of alternatives C) identifying decision criteria D) selecting an alternative Answer: C
Diff: 2 Page Ref: 122
Topic: The Decision-Making Process
103) Colleen decides to have all of the problems fixed on the car. She assumes that the repair person has found all the problems and that there will be no problem correcting the imperfections within a specified budget. This is an example of a ________ decision. A) parochial B) irrational C) ethical D) rational Answer: D
Diff: 3 Page Ref: 124
Topic: Managers Making Decisions
104) Colleen's brother has a different view of the repairs. He assumes that the repair person is using the best information available, but there may be other unexpected repairs that might surface and that a higher budget might be more
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Copyright ? 2009 Pearson Education, Inc. Publishing as Prentice Hall
reasonable. He is using ________. A) rational decision making B) risk avoidance C) bounded rationality
D) Stage 4 decision making Answer: C
Diff: 3 Page Ref: 125
Topic: Managers Making Decisions
105) Colleen's brother feels the car is worth repairing because he has owned
several cars made by the same manufacturer as this car, and he has driven this car for several years. He is using ________ to determine that the car has value despite its need of repair.
A) intuitive decision making
B) selective coordination of thought processes C) sunk costs
D) return on investment Answer: A
Diff: 3 Page Ref: 126
Topic: Managers Making Decisions
The First Job (Scenario)
Upon graduation, you search for a job with the university's job placement center. Although you have studied and prepared to work in an advertising agency, the first job that you are offered is a supervisor in a manufacturing company working the afternoon shift from 3:00 P.M. until 11:00 P.M.
106) If you had made a larger search using the Internet and other employment
search processes, you might have been able to find more employment opportunities. This would have been a more ________ decision-making process. A) nonprogrammable B) uncertain C) risky
D) perfectly rational Answer: D
Diff: 2 Page Ref: 124
Topic: Managers Making Decisions
107) Under bounded rationality, you would be expected to search for a job by ________.
A) looking at all the opportunities that can be analyzed in the time available
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Copyright ? 2009 Pearson Education, Inc. Publishing as Prentice Hall
B) looking at all the opportunities available C) looking \
D) analyzing all the opportunities until you find the perfect job Answer: A
Diff: 3 Page Ref: 125
Topic: Managers Making Decisions
108) If you use a shortened process of searching for a job, it is likely that you ________ rather than maximized in your decision process. A) minimized B) rationalized C) satisficed D) agreed Answer: C
Diff: 3 Page Ref: 125
Topic: Managers Making Decisions
109) During your job search, you depend on ________ decision making by making your decision based on accumulated judgment and experience. A) experiential B) legal C) intuitive D) formidable Answer: C
Diff: 3 Page Ref: 126
Topic: Managers Making Decisions
Is the Picture Clear? (Scenario)
Sharon was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out.
110) When a customer calls and requests a refund for a partial month's usage of cable, the fact that such situations are routine and most likely have a standard response would make the response a ________ decision. A) standard B) routine C) policy
D) programmed Answer: D
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Copyright ? 2009 Pearson Education, Inc. Publishing as Prentice Hall
Diff: 2 Page Ref: 127
Topic: Types of Decisions and Decision-Making Conditions
111) Sometimes Sharon follows a ________, a series of interrelated sequential steps for responding to a structured problem. A) rule B) policy C) procedure D) suggestion Answer: C
Diff: 2 Page Ref: 127
Topic: Types of Decisions and Decision-Making Conditions
112) Sometimes Sharon instructs her local managers to follow ________ when confronted with problem situations. These establish parameters for the manager making the decision rather than specifically stating what should or should not be done. A) rules
B) procedures C) policies D) orders Answer: C
Diff: 2 Page Ref: 127
Topic: Types of Decisions and Decision-Making Conditions
113) Unfortunately, Sharon also faces issues containing information that is
ambiguous or incomplete, such as what kind of technology to purchase. These are known as ________ problems. A) unstructured B) variable C) random
D) hit-and-miss Answer: A
Diff: 2 Page Ref: 128
Topic: Types of Decisions and Decision-Making Conditions
Managing Your Career (Scenario)
Michelle has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes.
114) Michelle finds a situation that instructs her in specific, interrelated, sequential
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Copyright ? 2009 Pearson Education, Inc. Publishing as Prentice Hall