won’t happen again. W： OK. Well. Thank you. M： Thank you, madam, for choosing Linch’s mail. I hope you will have a wonderful vacation. （Text 9）
M： Hello, Mrs Smith. I’m from the Daily Mirror. And I’m doing a report on public opinion about the city bus service. So, what do you think of the bus service？
W： The bus service? Actually I don’t use it that often unless I have to go shopping. M： What’s… how could the bus service be improved？
W： Well, they could turn up on time. I mean you look at the timetable and you think, oh, well, five minutes to wait, and it turns out to be an hour. M： Do any other people in your family use the bus service？
W： My husband. He uses it more often. But fortunately a girl who works in his office often gives him a lift to work. But when he does need to use it, he’s often angry at it. Once, he waited up to fifteen minutes at the station for a bus. So I think there should be some way of warning people when a bus is not going to arrive and certainly much more frequent bus services. （Text 10）
M： This soup is delicious. What’s in it Mary？ W： I am sorry, what？
M： You know sometimes I think you watch too much TV. W： Oh, I hardly ever watch TV. M： Are you serious？
W： Well, sometimes I watch the morning shows and I usually watch the late movies. M： And you always have dinner in front of the TV. I mean, you never talk to me. W： Yes, I do. I talk to you during commercials.
1-5 CCCAA 6-10 BCABC 11-15 AACCA 16-20 ACABB