our work accordingly. I‘m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects. Janet: I‘m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I‘ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.
Stanley: Hi, I‘m Stanley. As the manager of the Production Department, I‘m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I‘m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.
Video 1 Introducing titles and responsibilities
President = P; Robin= R
P: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let‘s give him a warm welcome! R: Thank you!
P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I‘d like to introduce the vice presidents and managers to you. R: It‘s OK, thank you!
P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. R: Nice to meet you, Ms. Bates.
Ms. Bates: Nice to meet you, Mr. Copperfield.
P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.
Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. R: Glad to meet you, Mr. Hayes.
P: And this is … oh, where is Andrew Jefferson?
R: Mr. Jefferson? I‘ve met him before. I heard he is one of the secrets of this company‘s success. Everyone was raving about what a great job he‘s done in…
P: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again. R: Good to see you, Mr. Jefferson.
Mr. Jefferson: Sorry, I‘m late. I was talking to a client.
R: Oh, that‘s ok. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets,
and Project Preparation. R: No wonder you‘re so busy.
P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?
Ada Black: I‘m Ada Black, responsible for management accounts.
Caroline Clinton: I‘m Caroline Clinton, responsible for financial accounts. Lucy White: I‘m Lucy White, responsible for data processing. R: Oh, good. Nice to meet you all, ladies.
Video 2 Do you like your job?
Robin = R; Jerome = J; Frank = F; Colin = C; Janet = Ja
R: What‘s your job now, Jerome? Do you still work for that wholly funded American company?
J: No, I left it three years ago. I have my own business now.
F: Gee, that‘s great! How do you feel as a self-employed entrepreneur?
J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it‘s not very easy to run a business on your own. What about you, Frank? What are you doing now?
F: I‘ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I‘m an advertising executive.
C: Oh, you are a real job-hopper. Why have you changed jobs so often?
F: I‘m always interested in new challenges. I know changing jobs frequently can be a waste of a company‘s human resources, but I‘m gaining a lot of experience! How is your job, Colin?
C: I‘ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor. F: Do you like your job?
C: The salary and benefits are OK, but I don‘t like the work environment. You know, the workshops are very noisy sometimes. Also, I don‘t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?
R: Yes. As a buyer, I must travel to purchase stock. I‘ve been to a lot of places. C: Maybe I should think about becoming a buyer…
R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family. Ja: Hi, guys, may I join you? Everybody: Sure. Have a seat.
Ja: You enjoy getting together, don‘t you? What are you talking about? R: Jobs. What kind of job do you have, Janet?
Ja: I‘m the Public Relations Manager in a holding company.
C: Do you enjoy it?
Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.
R: How about your working hours?
Ja: That‘s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don‘t get enough time with my family and baby.
Unit 3
Task 1
O: Good morning. Luck Promotions. May I help you?
M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?
O: Just a moment, please.
S: Hi, Mike. It‘s nice to hear from you. How‘s the English weather? M: It‘s pretty good for this time of year. What‘s it like in New York? S: Not good, I‘m afraid.
M: that‘s a pity！I‘m planning to come by next week.
S: Really? Well, you‘ll come by and see us while you‘re here, I hope.
M: that‘s what I‘m phoning about. I‘ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.
S: Great. That would give me a chance to show you the convention center. M: That‘s what I was thinking.
S: You said you have to be in Boston on Thursday? That‘s the 7th?
M: that‘s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?
S: Ah, I‘m afraid I won‘t be in the office on Wednesday.
M: Er, well, the other possibility would be to arrange it after I leave Boston. S: When do you plan to leave Boston?
M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.
S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there‘s time, you could come back to the office and we‘ll run through any of the details that still haven‘t been finalized.
M: That sounds good. Just as long as I can get back to the airport for my evening flight.
S: No problem. Look, why don‘t you fax me your information once you‘ve confirmed your flight? Then we‘ll get back to you with an itinerary for the day – that‘s Friday the 8th, right?
M: That‘s right. Good. Well, I‘ll do that and I look forward to seeing you next week.
Task 2
Roy: Louise Paulson‘s office. This is Roy speaking. Paul: This is Paul Jackson calling. Is Louise in? Roy: I‘m sorry. She‘s out at the moment. Paul: When will she be back?
Roy: I‘m afraid she won‘t be back soon. Can I take a message?
Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I‘m afraid we have to make some changes to the order. Tell her it‘s urgent. Roy: Could you repeat the number please?
Paul: Yes, it‘s 979-326-8965 and this is Paul Jackson. Roy: Could you spell it?
Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.
Roy: Thank you, Mr. Jackson. I‘ll make sure Louise gets this as soon as possible.
Paul: Thanks, bye. Roy: Bye.
Video 1
R: Hello, International Sales.
Mr.: Hello, this is Mr. Schulz here, calling from England. R: yes, Mr. Schulz, who do you want to speak to? Mr. : I‘d like to speak to MR. Matthews.
R: Fine. Hold the line, please. I‘m connecting you now. (connected)
Miss: Hello. Mr. Matthews‘ office. Who‘s calling please?
Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?
Miss: I‘m afraid Mr. Matthews isn‘t available. He‘s gone to Hong Kong on business for a few days.
Mr. Schulz: when do you expect him back?
Miss.: he‘ll be back on Friday afternoon. Is it urgent? Mr.: Yes.
Miss.: Can I take a message for him?
Mr.: Yes, please. Will you tell him that we‘ve just received your sample of the new assembly coffee table and are quite happy with it?
Miss.: Sure. It‘s very kind of you to say so. Can we expect an order from you? Mr.: That‘s why I‘m making the call. Please tell Mr. Matthews we‘re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Miss.: Ok, Mr. Schulz. Anything else?
Mr. One more thing. Please inform Mr. Matthews that I won‘t be able to get to your company that early this Saturday because of the rail strike. It‘ll probably be afternoon before I arrive.
Miss.: No problem, I‘ll give him the message. Mr.: Thanks.
Miss.: You‘re welcome. Goodbye.
Video 2:
First attempt:
R: Good afternoon, this is DNN. How can I help you? M: good afternoon. I‘d like to speak to Mr. Miller, please. R: Mr. Miller? Hold on, please. I‘ll connect you. (connected)
L: Mr. Miller speaking. Who‘s calling please?
M: this is Ms. Mandel from BCM. Is this Henry Miller?
L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I‘m afraid you‘ve dialed the wrong extension.
M: Oh, sorry to have interrupted you. Can you give me Henry Miller‘s extension, please?
L: Sorry, I haven‘t got a directory on hand now. Would you mind calling the switchboard again? I‘m sorry not to be of more help.
M: Oh, OK. It doesn‘t matter. I‘ll call back to the receptionist. Thank you, anyway.
Second attempt
R: Good afternoon. How can I help you?
M: Good afternoon. This is Ms. Mandel again. I‘m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.
R: Oh, there are two Mr. Millers in our company. I‘m very sorry, I didn‘t notice that. I‘ll put you through right now. please wait a minute. M: Ok. I‘m holding.
(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)
Third attempt
R: Good afternoon. How can I help you?
M: It‘s me again—Ms. Mandel. I‘m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It‘s a rush order, and we need it urgently. Can you help?
R: Of course. I‘ll go and find him and ask him to ring you immediately. There may be a problem with his line. M: OK, thank you so much.
Fourth attempt
(Mr. Miller is in his office. The phone line is connected. )
M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are