a. b. c. d.
effectiveness; efficiency efficiency; effectiveness
effectiveness; goal attainment goal attainment; efficiency
WHAT DO MANAGERS DO?
MANAGEMENT FUNCTIONS
53. How many management functions were originally proposed in the early part of the twentieth century?
a. three b. four c. five d. nine
54. _____________ was a French industrialist who first identified the basic management functions.
a. Weber b. Taylor c. Herzberg d. Fayol
55. Today, the basic management functions are considered to be ______________.
a. planning, coordinating, staffing, and directing b. planning, organizing, leading, and directing c. commanding, organizing, leading, and staffing d. planning, organizing, leading, and controlling
56. Which of the following management functions from the mid-1950s is no longer included in the basic
functions of management? a. commanding b. staffing c. leading d. controlling
57. Writing an organizational strategic plan is an example of the ______________ management function.
a. leading
b. coordinating c. planning d. organizing
58. Organizing includes _____________.
a. defining organizational goals b. hiring organizational members c. motivating organizational members d. determining who does what tasks
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59. A manager resolving conflict among organizational members is performing what function?
a. controlling b. commanding c. directing d. leading
60. The process of monitoring, comparing, and correcting is called _____________.
a. controlling b. coordinating c. leading d. organizing
MANAGEMENT ROLES
61. __________ developed a categorization scheme for defining what managers do, consisting of 10
different but highly interrelated roles. a. Henri Fayol b. Henry Ford
c. Henry Mintzberg d. Henry Morris
62. According to Mintzberg’s management roles, the _____________ roles are those that involve people
and other duties that are ceremonial and symbolic in nature. a. informational b. interpersonal c. technical d. decisional
63. The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at
the __________ levels of the organization. a. lower b. middle c. higher
d. supervisory
64. Which of the following is not an example of a decisional role according to Mintzberg? a. spokesperson b. entrepreneur
c. disturbance handler d. resource allocator
65. A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which role? a. informational b. leader
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c. liaison
d. disseminator
66. A finance manager who reads the Wall Street Journal on a regular basis would be performing which
role?
a. figurehead b. monitor c. disseminator d. interpersonal
67. The _____________ role is more important for lower-level managers than it is for either middle- or
top-level managers. a. leader
b. entrepreneur c. spokesperson d. disseminator
68. The emphasis that managers give to various roles seems to be based on their _____________.
a. organizational level
b. tenure with the organization c. experience in their field d. personality
69. Which of the following is not an example of an interpersonal role according to Mintzberg? a. figurehead b. leader c. liaison
d. spokesperson
70. According to Mintzberg’s management roles, the ______________ roles involve receiving,
collecting, and disseminating information. a. interpersonal b. informational c. technical d. decisional
71. All of the following are examples of informational roles according to Mintzberg except ____________. a. liaison b. monitor c. disseminator d. spokesperson
72. Which of the following is not an example of a decisional role according to Mintzberg? a. spokesperson
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b. entrepreneur
c. disturbance handler d. resource allocator
73. All of the following are managerial roles that are more important at the higher levels of the
organization except ________________. a. leader
b. disseminator c. figurehead d. negotiator
74. Which of the following represents the most useful way of describing the manager’s job?
a. roles b. functions c. skills
d. organizational level
75. Many of Mintzberg’s roles align with the basic functions of management. For example, the
_____________ role is a part of planning. a. figurehead b. leader c. liaison
d. resource allocation
76. All three of Mintzberg’s interpersonal roles are part of the _____________ function.
a. organizing b. planning c. leading d. controlling
MANAGEMENT SKILLS
77. Which of the following identified the three essential managerial skills?
a. Katz
b. Lewisberg c. Raines d. Chambers
78. The three essential managerial skills include _____________.
a. technical, human, and empirical b. human, empirical, and conceptual
c. technical, interpersonal, and controlling d. technical, human, and conceptual
79. Understanding building codes would be considered a _____________ skill for a building contractor.
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a. b. c. d. human technical conceptual empirical
80. Which of the following is true concerning technical and managerial skills?
a. Human skills and technical skills remain equally important as managers move to higher levels. b. Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
81. Managers with good __________ are able to get the best out of their people.
a. human skills b. conceptual skills c. technical skills d. visual skills
82. Technical skills include _______________.
a. leadership and efficiency in a certain specialized field b. knowledge of and proficiency in a certain specialized field c. familiarity with and interest in a general field of endeavor d. skill and interest in a general field of endeavor
83. The ability to work well with other people, both individually and in a group, requires
________________. a. technical skills b. assessment skills c. planning skills d. human skills
84. Which of the following types of skills are described with terms such as abstract situations and
visualization? a. interpersonal b. human c. technical d. conceptual
85. Which one of the following phrases is best associated with managerial conceptual skills?
a. decision making
b. communicating with customers
c. using information to solve business problems d. product knowledge
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