86. Which of the following skills are more important at lower levels of management, as these managers
are dealing directly with employees doing the organization’s work? a. human b. technical c. conceptual d. empirical
87. Budgeting is associated with the management functions of planning and _____________.
a. directing b. organizing c. leading d. controlling
88. Mentoring is primarily associated with the management function of _____________.
a. planning b. organizing c. leading d. controlling
WHAT IS AN ORGANIZATION?
89. An organization is ______________.
a. the physical location where people work
b. a collection of individuals working for the same company
c. a deliberate arrangement of people to accomplish some specific purpose d. a group of individuals focused on profit making for their shareholders
90. One of the common characteristics of all organizations is ____________, which is typically
expressed in terms of the organization’s goals. a. its people b. its goals
c. its systematic structure d. its purpose
91. One of the common characteristics of all organizations is _____________, which clarifies members’
work relationships. a. its people b. its goals
c. its deliberate structure d. its purpose
92. A deliberate arrangement of people to accomplish some specific purpose is _____________.
a. a structure. b. a process.
c. an organization.
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d. an assembly operation
93. A difference between traditional organizations and new organizations is that the new organizations
tend to be more _____________. a. stable
b. command oriented c. rule oriented d. dynamic
WHY STUDY MANAGEMENT?
94. Which of the following best describes the concept that management is needed in all types and sizes
of organizations, no matter the country in which they’re located? a. the partiality of management b. the segmentation of management c. the universality of management d. the cultures of management
95. Universality of management means that _____________
a. all managers in all organizations perform the four management functions b. all managers in all organizations can perform their job the same way c. all organizations can hire any manager to perform the management jobs
d. any manager can work in any organization and perform any management job
96. As members of the general public, we have a vested interest in improving the way organizations are
managed because _________________.
a. we stand to benefit personally from an individual organization’s profits b. we interact with organizations every single day of our lives
c. if organizations don’t improve, we won’t have a place to work in the future d. organizations supply inputs to other organizations
97. Organizations that are well managed ____________.
a. choose the best suppliers for their products
b. compete on an international basis because they have the best products c. always have the lowest-cost products
d. develop a loyal customer base, grow, and prosper
98. According to management expert Peter Drucker, management is about ______________.
a. profits b. people c. planning d. participation
99. Which of the following types of managerial positions is most likely to involve clerical duties?
a. shift supervisor
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b. regional department head c. project manager
d. chief executive officer
100. A manager’s success is typically _______________.
a. dependent on how hard the manager works
b. how closely the manager supervises the employees
c. based on how skilled the manager is at the technical elements of the job d. dependent on others’ work performance
101. A primary responsibility of managers is creating a work environment that _______________.
a. is safe and well lit b. is clean and organized
c. allows employees to do their work to the best of their ability d. provides excellent customer service
102. Managers often ______________.
a. are prevented from making business decisions b. change their career paths during their work lives
c. have opportunities to think creatively and use their imaginations
d. must depend on their employees for guidance in dealing with superiors
103. Which of the following represents a challenge of management?
a. enjoy relatively easy work b. work with a variety of people
c. have little influence on organizational outcomes d. have to deal with a variety of personalities
104. Each of the following represents a challenge of management except _______________. a. must operate with limited resources b. are highly valued by organizations
c. must motivate workers in uncertain situations d. success depends on others’ performance
SCENARIOS AND QUESTIONS
For each of the following choose the answer that most completely answers the question.
WHO ARE MANAGERS?
Managerial Basic Training (Scenario)
Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new sister company. To make sure you are covering the necessary issues, your boss has asked to see an overview of materials that you will be providing the engineers.
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105. Now that both companies are merged and are a systematic arrangement of people set to
accomplish a specific purpose, they could be described as a(n) _____________. a. business unit
b. multinational company c. organization d. holding company
106. One of the first things the engineers need to learn is that _____________ are the people who
direct the activities of others in an organization. a. directors b. managers c. subordinates d. line workers
107. Another fact that engineers need to learn is that supervisors may frequently be referred to as
_____________. a. middle managers b. top managers c. project leaders d. first-line managers
108. Many of the engineers in the group are unclear about what managers actually do. Your training
materials explain that a manager’s job focuses on _____________. a. the performance of clerical duties b. personal achievement
c. helping others accomplish their work goals
d. supervising groups rather than individual employees
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
109. What is the commonality among Kelly, Ben, Dan, and McKenna?
a. They all produce the same product. b. They all have the same job content. c. They all are managers.
d. They all have the same vision.
110. Kelly is considered to be what level of management?
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a. b. c. d. top manager
superintendent of assembly middle manager first-line manager
111. Ben and Dan are considered to be what level of management?
a. top managers b. middle managers
c. superintendents of assembly d. first-line managers
112. McKenna is considered to be what level of management?
a. top manager
b. superintendent of assembly c. middle manager d. first-line manager
113. The structure of the managerial relationships among McKenna, Dan, Ben, and Kelly can best be
described as a ____________. a. flexible work group
b. traditional pyramid structure c. innovative nuclear structure d. communication hub
WHAT IS MANAGEMENT?
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Some say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic “management functions.”
114. Brenda’s ability to complete activities efficiently and effectively with and through other people is
known as _____________. a. management b. leadership c. coercion d. delegation
115. Brenda’s ability to produce the same amount of product with fewer personnel is a reflection of her
___________. a. effectiveness b. process skills c. leadership
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