初级商务英语
C: 514 Seanew.
B: No, tit’s Sea-view.
C: Right, I’ve got that.
B: 2952 Seattle.
C: 2952 Seattle. Right, let me just repeat that. Mr. Bideerbeke, Austin Corporation, 514 Seaview, 2952 Seattle.
B: Right.
C: And your telephone number, Mr. Biederbeke?
B: It’s (0452) 67791
C: (0452) 67791. Right. We’ll get the prospectus in the post to you today.
B: Good. Let me just confirm the appointment. Friday 28 June at 2 o’clock.
C: Fine, we look forward to seeing you then.
B: Goodbye.
C: Goodbye.
2. Presentation
In the telephone conversation the speakers followed a number of steps when handling and exchanging information, in particular.
# clarifying information
# asking for repetition
# asking for spelling
# showing understanding
# correcting information
# confirming information
# acknowledging
Now look at the language used to handle information.
2.1 Clarifying information
Could you tell me exactly what…?
2.2 asking for repetition
Could I have your name again, please?
Could you repeat that?
I’m sorry, I didn’t catch that.
2.3 asking for spelling
Could you spell that, please?
2.4 showing understanding
I see.
I’ve got that.
Right.
2.5 correcting information