目 录
1控制目标..................................................................................................................3 2职责分工..................................................................................................................4 3内控概述..................................................................................................................5 4销售管理流程及内控要点 ...................................................................................10
4.1销售政策制定流程及内控要点 ................................................................ 11
4.1.1销售政策制定流程图 ..................................................................... 11 4.1.2销售政策制定操作规范及内控要点 ............................................. 11 4.2销售价格制定流程及内控要点 ................................................................13
4.2.1销售价格制定流程图 .....................................................................13 4.2.2销售价格制定操作规范及内控要点 .............................................14 4.3销控流程及内控要点 ................................................................................16
4.3.1销控流程图 .....................................................................................16 4.3.2销控操作规范及内控要点 .............................................................16 4.4销售面积确定和变更流程及内控要点 ....................................................18
4.4.1销售面积确定及变更流程图 .........................................................18 4.4.2销售面积确定操作规范及内控要点 .............................................19 4.4.2.1方案阶段销售面积确认操作规范及内控要点 .........................19 4.4.2.2施工图阶段面积变更操作规范及内控要点 .............................20 4.5 认购流程及内控要点 ...............................................................................21
4.5.1认购流程图 .....................................................................................21 4.5.2认购操作规范及内控要点 .............................................................22 4.6签约流程及内控要点 ................................................................................25
4.6.1签约流程图 .....................................................................................25 4.6.2签约操作规范及内控要点 .............................................................26 4.7 收款流程及内控要点 ...............................................................................30
4.7.1收款流程图 .....................................................................................30 4.7.2收款操作规范及内控要点 .............................................................31 4.8 工程变更流程及内控要点 .......................................................................32
4.8.1客户提出工程变更流程及内控要点 .............................................32 4.8.1.1客户提出工程变更流程图 .........................................................32 4.8.1.2客户提出工程变更操作规范及内控要点 .................................33 4.8.2建设方和第三方提出工程变更流程及内控要点 .........................35 4.8.2.1建设方和第三方提出工程变更流程图 .....................................35 4.8.2.2建设方和第三方提出工程变更操作规范及内控要点 .............36