行业协会筹建计划(2)

13、what should the reservation clerk says first when he/she answers the phone? Au? B、welcome to our hotel. C、please come to our hotel D、please 14、The objects below are needed in Recreatio boot B booth C buffet D beverage 一、多选题：（每题2分，共20分。多选、少选、漏选均不得分） 1、 What should be prepared for a private secretary ?（） A、yoga B、PC C、copier D、printer 2、In what ways can the guests make a reservation ?（ ）。 A、talking by person B、by phone C、by mail D、by fax 3、 Which can be ordered in a restaurant of a hotel?（）。 A、special spicy chicken B、twice – cooked pork slices C、bar bell D、snooker 4、The facilities used in Recreational Service are()0361f04c