你方将注意到，他认为损坏是由于包装不牢固，并非搬运不当所致。
2. With reference to your telex of 17th June, we are surprised to learn that the tea sets reached you in a damaged condition , as they were very carefully packed as usual before dispatch. We have had no previous occasion for complaint that our goods have been damaged in transit.
你方6月17日电传中提到茶具到货受损，为此我方感到很惊讶，因在发货前会通常很小心地予以包装。我方货物因途中运输受损而接到申诉还是首次。
3. The goods delivered are not up to the standard of samples. The pattern is uneven in places and the coloring varies.
你方运来的货物没有达到样品的水准，多处花样不匀，颜色各异。
4. We regret these faulty sets of equipment were sent to you, and have today sent a replacement of 12 sets. We hope you will be pleased with the new lot.
将有缺陷的设备运交给你们，我方感到非常抱歉。我方今天另运出12台替换设备，希望你方能对这批新货感到满意。
5. We regret to point out that a shortage in weight of 210 lbs. was noticed when the goods arrived. 我方遗憾地指出，货物到达时发现短重210磅。
6. Evidently some mistake was made and the goods have been wrongly delivered. 显然是你方发生了差错，以致错发了货物。
7.We have again to claim for the non-delivery of the goods ordered by us for immediate delivery, which you stated were in stock.
我方再次向你方索赔那些本应该立即发送却还没发送给我方，你方之前所声称有库存的货物。
8.We fully appreciate the annoyance caused by the delay in shipment of the goods and we are taking immediate action to ship them to you by the first available steamer. 我们非常遗憾由于货物装运的延迟给贵方造成的不便之处，我们将立即采取行动，用最快的一艘轮船装运。
9. You will see that it is hardly fair to ask us to near a serious loss not arising from any fault or negligence on our part. We want to help you in every way possible but we think you should bear the expenses in this case.
在我方没有任何的过失和疏忽的前提下，我们要承担严重的损失显然是不公平的。我们愿意通过一切的途径来协助您，但我方认为这次交易的费用应该由你方负责。
10. If the deficiency is found when the goods arrive at your port and if you can put forward powerful evidence to prove the responsibility to be on our part, we will make investigations according to your letters so as to obtain reasonable solutions. 如果货物在到达你方港口发现有短缺的，你方能提供强有力的证据证明责任在于我方，我们会依据你方提供的信函进行调查，以获得合理的解决方案。