企业客户关系管理系统设计与实现
院 系：计算机与电子系 专 业 班： 姓 名： 学 号： 指导教师： 尹 帆
2012年6月
摘 要
本文采用自顶向下的结构化的系统分析方法，阐述了一个功能全面的服装销售公司客户资源管理系统的开发过程、操作流程及其一些核心的技术。本文首先进行了项目概述，简单介绍了项目开发的背景、项目开发的目的；接下来是系统规划阶段，通过实际的业务流程调研，分析了系统的组织结构，具体完成了服装销售公司客户资源管理系统的需求分析、可行性分析、现行业务流程分析，并通过对现行业务流程的优化，得出了系统的业务流程；之后是系统分析，具体完成了数据流分析和数据字典；系统设计阶段主要完成了功能模块的划分、数据库的设计和系统界面设计。该阶段对各个模块的功能进行了详细设计，形成了本系统的功能模块图，在此基础上选择了合适的开发模式；数据库的设计先进行了概念结构设计，之后进行了逻辑结构设计，最后完成了数据库表的设计。
根据前几个阶段的分析和设计，本系统在设计方面采用C/S模式，同时使用ASP技术进行基本页面的设计与功能实现，后台数据库选用SQL 2000数据库。本系统的设计实施为服装销售公司客户资源管理系统的运行做基础，为服装销售公司客户资源管理系统提供良好的条件。
关键词：服装销售公司 客户资源管理 结构化分析 管理系统
Abstract
In this paper, top-down structured systems analysis, describes the clothing sales of a full-featured customer resource management system for corporate development, operational processes and some of its core technology. This paper carried out the project overview, a brief background of project development, project development purposes; followed by the system planning stage, the actual business processes through research and analysis of the system's organizational structure, specifically the completion of the clothing sales company customer resource management system requirements analysis, feasibility analysis, the existing business process analysis, and optimization of existing business processes, business processes of the system obtained; followed by systematic analysis of the specific completion of the data flow analysis and data dictionary; system design major completion of the division of functional modules, database design and system interface design. This phase of the function of each module in detail the design, forming a functional block diagram of the system, on this basis, have chosen the right development model; database design first tested the concept design, followed by a logic design, and finally completed the design of the database table.
According to the first few stages of the analysis and design, the system used in the design of C / S mode, while using ASP technology for the basic page design and implementation of function, use SQL 2000 database back-end database. Design and implementation of this system for the clothing sales company customer resource management system running as a foundation for the clothing sales company customer resource management system provides good conditions.
Key Words：clothing sales company customer resource management structural
analysis management system
目录
摘要 ................................................................................................................................ I Abstract .......................................................................................................................... II 绪论 ............................................................................................................................... 1 1 开发背景 ................................................................................................................. 2 1.1 项目开发的背景 ................................................................................................. 2 1.2 项目开发的意义 ................................................................................................. 3 2 可行性分析及总体设计原则 ................................................................................. 4 2.1 可行性分析 ......................................................................................................... 4 2.1.1 技术可行性 ..................................................................................................... 4 2.1.2 经济可行性 ..................................................................................................... 4 2.1.3 社会可行性 ..................................................................................................... 4 2.2 总体设计原则 ..................................................................................................... 5 3 系统分析 ................................................................................................................. 6 3.1 业务流程分析 ..................................................................................................... 6 3.2 数据流图 ............................................................................................................. 6 4 系统设计 ................................................................................................................. 9 4.1 系统功能设计 ..................................................................................................... 9 4.2 系统数据库设计 ................................................................................................. 9 4.2.1 概念结构设计 ............................................................................................... 10 4.2.2 数据库表设计 ............................................................................................... 12 4.3 系统开发工具与开发模式的选择 ................................................................... 14 4.3.1 系统开发工具 ............................................................................................... 14 4.3.2 系统设计模式 ............................................................................................... 16 5 系统实现 ............................................................................................................... 17 5.1 系统管理员模块 ............................................................................................... 18 5.1.1 登录 ............................................................................................................... 18