杭州市第二人民医院医疗综合楼项目弱电专业工程
培训计划及其他优惠条款
成为新的利润增长点。经过多年在服务领域的开拓发展和服务经验的积累，建达科技确立了做专业化信息技术服务商的发展方向。建达科技的客户服务内涵已不局限于传统的维修和产品售后服务范围，而是把软硬件产品演变成为服务的载体，将“服务”本身作为一项产品来推广。
建达服务贯穿了“以客户为中心”的管理思想，强调为用户提供全方位、全过程、专业化的服务，以优秀的服务品质赢得客户的忠诚度。建达服务管理思想可以从两个角度来表达：从客户角度，服务的结果必须能够保证系统安全、稳定的运行和平稳的升级过渡；从建达角度，服务的结果必须达到用户的满意。
确定客户需求 了解客户业务； 了解客户IT服务需求； 确定服务内容。 服务运营管理 客户全面满意度管理； 服务体系运行监督； 主动式的问题防范； 建立更高层次的客户关系。 定义服务级别； 设计具体的服务计划； 创建详细的服务设计规范； 制定适应客户需求不断变化的策略。 服务规划和设计 系统平稳变更系统稳定运行客户满意 服务计划的实施； 服务过程的监测； 新增服务的确认和设计； 新增服务计划的部署。 服务实施与部署
建达服务管理
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杭州市第二人民医院医疗综合楼项目弱电专业工程
培训计划及其他优惠条款
第十三章 培训计划及其他优惠条款 ···································································································· 1 一、技术培训 ································································································································· 1 1.1综合布线系统 ························································································································· 2 1.2计算机网络系统 ······················································································································ 2 1.3公共广播系统 ························································································································· 5 1.4有线电视系统 ························································································································· 5 1.5安全防范系统 ························································································································· 6 1.6 LED大屏幕显示及触摸屏系统 ···································································································· 6 1.7 UPS电源系统 ························································································································· 7 1.8楼宇设备监控系统 ··················································································································· 7 1.9防雷接地系统 ························································································································· 8 1.10会议系统 ······························································································································ 9 1.11手术示教系统 ······················································································································· 10 1.12ICU门禁及监视系统··············································································································· 10 1.13综合管线系统 ······················································································································· 11 1.14停车管理系统 ······················································································································· 11 二、服务体系 ································································································································ 12 2.1客户服务中心 ························································································································ 12 2.2服务信息管理系统 ·················································································································· 13 2.3服务请求处理 ························································································································ 14 2.4服务质量管理 ························································································································ 14 2.5资源配备 ······························································································································ 15 2.6服务管理 ······························································································································ 15
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