31)people aged 25 to 34 will ____in the next few years. A)decrease
B)exceed those in the 18-24 age group C)remain the same D)increase
E)exceed those in the 45-64 age group
32)a_____ lays out what a business strives to be while the ____lays out what it should be now. A)CEO, CFO B)dream, vision C)mission, vision
D)goal, accomplishment E)vision, mission
33)defining the business and its mission is the ____step in the strategic management process. A)first B)fifth C)third D)fourth E)second
34)performing external and internal audits is the _____step in the strategic management process. A)first B)fifth C) second D)third E)fourth
35)the third step in the strategic management process is ____. A)translate the mission into strategic goals B)implement the strategy C)formulate a strategy
D)define the business and its mission E)perform external and internal audits
36)which of the following illustrates a cost leadership strategy? A)target sells upscale brands
B)enterprise Rent-a-Car targets referrals through car dealerships and insurance agents C)Mercedes Benz emphasizes status and quality D)K-Mark seeks to offer prices as low as Wal-Mart E)Charmin toilet paper claims to be the softest on the market
37)SWOT is an acronym for _____. A)system-wide organizational tactics
B)strengths, weaknesses, opportunities, and threats C)Success will overcome threats
D) strategic worldwide opportunities terms E)none of the above
38)holidays ,vacations ,jury duty, funeral leave, military duty, personal days, sick leave, sabbatical leave, and maternity leave are classified as ____benefits. A)insurance B)retirement C)services D)supplemental pay E)premium
39)under which of the following scenarios, would a formal procedure such a selection interview be considered unfair?
A)it focuses on job-related criteria
B)it has a built-in appeal process
C)it provides an opportunity to demonstrate competence D)it focuses on personality issues E)it is used consistently
40)all of the following are examples of mandatory bargaining items except____ A)insurance benefits B)wages
C)severance pay
D)pension benefits of retired employees E)hours
41）what term refers to the knowledge, education, training, skills, and expertise of a firm’s workers?
A human resources B knowledge assets C human capital
D intellectual property E intangible assets
42) Human resource managemers generally exert __________ within the human resources department and ___________ outside the human resources department. A line authority; staff authority
B functional control; authoritarian control C staff authority; specific authority D line authority; implied authority E staff authority; line authority
43) The defense of ___________ requires showing that there is an overriding business purpose for the discriminatory practice and that the practice is therefore acceptable. A BFOQ
B adverse impact C mixed motive D business necessity E none of the above
44) ______________provides new employees with the basic background information required to perform their jobs satisfactorily. A Employee recruitment B Employee orientation C Employee selection D Training
E Emplouee development
45)Wal-Mart differentiates its business by offering the lowest prices.Offering the lowest prices in Wal-Mart’s_______________. A competitive advantage B distinctive competence C corporate strategy
D functional strategy E all of the above
46) which of the following illustrates a cost leadership strategy? A Charmin toilet paper claims to be the softest on the market B K-Mart seeks to offer prices as low as Wal-Mart
C Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents D Mercedes Benz emphasizes status and quality E Target sells upscale brands
47) The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance is called _____________. A process engineering B reengineering C job redesign D outsourcing E job enlargement
48) Developing a job description and job specification is the ____________ step in the job analysis process. A fifth B second C third
D fourth
E sixth
49) Which of the following methods can be used to assess quality of applicants? A job knowledge tests B structured interviews C work sample tests D grade point average E all of the above
50) What type of screening is used to reduce absenteeism and establish a baseline for future insurance claims? A physical examinations B personality tests
C substance abuse screening D polygraph tests
E all of the above
51) The fourth step in the procedure for developing a guide for structured situational interviews is to _____________.
A appoint the interview panel and conduct interviews B rate the job’s main duties C write a job description D create interview questions E create benchmark answers
52)The transparent, but often impermeable barrier that women face when trying to move to top management is called the ____________. A invisible corner office B glass ceiling C iron wall
D Mount Everest E glass wall
53) Which appraisal method combines the benefits of narratives, critical incidents, and quantified scales by assigning scale points with specific examples of good or poor performance? A alternation ranking B graphic rating scale
C constant sums rating scale D behaviorally anchored rating scale E none of the above
54) Miranda wants to make partner at her law firm. She is worried, though, because everyone understands that 70-hour work weeks are the norm for someone striving to make partner. Miranda
wants to be fair to her family as well as excel at work. To address this problem, the law firm could help by ___________.
A encouraging Miranda to temporarily work in a different job B providing Miranda with a career coach
C encouraging Miranda to join a career success team
D eliminating institutional barriers that disproportionately affect women
E providing a career planning workshop to help Miranda determine a better occupation
55) Salary compression can be caused by _____________. A inflation
B recession
C economic depression D all of the above E none of the above
56) Gain sharing is an incentive plan that ______________.
A engages many or all employees in a common effort to achieve a company’s productivity objectives with any resulting cost-savings gains shared among employees and the company
B involves the firm simply distributing a percentage of profits as profit shares to employees at regular intervals
C contributes company shares of its own stock or cash to be used to purchase company stock to a trust established to purchase shares of the firm’s stock for employees
D provides tax advantages for employees by deferring income taxes, often until the employee retires
E uses a trust to hold stock in individual employee accounts and distributes it to employees upon retirement.
57)Which regulation ensures that an employer must grant an employee up to 12 weeks of leave in a 12 month period for the birth or care of a newborn child, placement of a child for adoption, to care for a spouse, child ,or parent with a serious health condition, or to care for the employee’s own serious health condition? A Family and Medical Leave Act
B Economic Growth and Tax Relief Conciliation Act C Health Insurance Portability and Accountability Act D Job Creation and Worker Assistance Act E Newborn Mother’s Protection Act
58) Ethics training can be accomplished via _____________. A policy manuals B new-hire orientation C employee handbooks D annual refresher training E all of the above