管家部初级英文培训教材 Elementary English
for Housekeeping Department
Part Two: English for Housekeeping Department
管家部英文
Key words
Executive Housekeeper 行政管家 Assistant executive housekeeper 助理行政管家 Room attendant 楼层服务员 Public attendant（PA） 公共区域服务员 Sleep out 外宿房 Late check out 延迟退房 Express laundry service 加快洗衣服务 Out of order 维修房 Turn down service 开夜床服务 Light baggage 少行李 Vacant clean 干净空房 Occupied clean 干净住房
Night shift 夜班 Door bell 门铃 Double lock 双重锁 Door knob 门柄
Make up room card 清洁房间卡 Standing hanger 立式衣架 Laundry list 洗衣单 Laundry bag 洗衣袋 Shoeshine 鞋油 Shoe horn 鞋拔 Umbrella 雨伞 Air conditioner 空调 Match 火柴 Bed-side lamp 床头灯
Telephone 电话 Long-staying 长住房 Extra bed 加床
Connecting room 相连房 General cleaning 大清洁 Out of town 离开本地外宿房 Wake-up-call 叫醒服务 No baggage 无行李 Vacant dirty 未打扫空房 Occupied dirty 未打扫住房 Door 门 Door stopper 门挡 Connecting door 相连门 Fire escape plan 走火图 DND card 请勿打扰卡 Wardrobe 衣柜 Hanger 衣架 Bathrobe 浴袍 Dry-clean list 干洗衣单 Shoe polisher 擦鞋器 Slippers 拖鞋 Furniture 家具 Ashtray 烟灰缸 Ball pen 圆珠笔 Bed-side table 床头柜 Message light 留言灯 Memo pad 便条纸 Memo pad folder 便条纸夹 Duvet 羽绒被 Pillow 枕头 Good night card 晚安卡 Blanket 毯子 Armchair 扶手椅 Curtain 窗帘 Carpet 地毯 Wall paper 墙纸 Dressing table 梳妆台 Newspaper 报纸 Table lamp 台灯 Sofa 沙发 Waste bin 垃圾筒 Television 电视 Travel map 旅游地图
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Guest letter 客信 Facsimile paper 传真纸 Magazine 杂志 Bathroom mirror 浴室镜 Toilet bowl 坐厕 Tissue paper 厕纸 Shower rail 浴帘杆 Bath towel 浴巾 Face towel 面巾 Weight scale 体重磅 Tumbler 水杯 No smoking card 请勿吸烟卡 Hair conditioner 护发素 Body lotion 润肤 Shower cap 浴帽 Cotton ball 棉花球 Bath salt 浴盐 Emery board 指甲挫 Towel basket 布草篮 Shower head 花洒头 Picture Pillow case Window Drawer Service directory Letter paper Post card Fax machine Vase Wash basin Tissue paper box Hand towel Soap dish Foam bath Soap Bath salt container Comb Kodak film Adaptor/plug Iron board Stairs Transformer Air freshener Escalator Telephone box Facial massage Gymnasium Swimming pool Billiard room Snookers Race apparatus Rowing machine Bar bell Spring-grip Nail polish Dumb bell 挂画 枕套 窗户 抽屉 服务指南 信纸 明信片 传真机 花瓶 洗手盆 面纸盒 手巾 肥皂碟 浴液 香皂 浴盐瓶 梳子 科达胶卷 万能插座 烫斗板 楼梯 变压器 空气清新剂 扶手电梯 电话亭 脸部按摩 健身房 游泳池 台球室 英式桌球 跑步机 划式练力器 杠铃 弹簧握力器 指甲油 哑铃
Duvet cover Chair Remote control Mirror Stationary folder Air envelop Pencil Sewing kit Bathroom Bath tub Shower curtain Bath mat Hair shampoo Tooth brush/paste Cotton swab Towel rack Mini bar voucher Battery Mobile phone charger Baby sitting service Hair dryer Bed sheet Scissors Potted plant Haircut Beauty salon Physical checkup Well-equipped Pool table Pools Stationary bike Chest expander Muscle builder set Wall bars To have a manicure Page 2 of 9
羽绒被罩 椅子 遥控器 镜子 文具信夹 航空信封 铅笔 针线包 浴室 浴缸 浴帘 脚巾 洗发水
牙刷/膏 棉棒 毛巾架 迷你吧单 电池 手机充电器 婴儿托管服务 风筒 床单 剪刀 盆栽植物 理发 美容美发室 体检 装备良好的 台球桌 美式桌球 固定自行车 扩胸器 肌肉健壮器 墙铃 修指甲
LAUNDRY SERVCE（洗衣服务）
1. Laundry service. May I help you? 洗衣服务,我有什么可以帮到您吗?
2. Good morning, sir. I’ve come to collect your laundry. 早上好,先生,我来取您要洗的衣服
3. When would you like your laundry back? 您什么时候取回你要洗的衣服?
4. Do you require express service for your laundry? 你洗衣要加急服务吗?
5. Would you please fill in the laundry list? 请你填写下洗衣清单好吗? 6. Please sign the laundry list. Sir. 请你签下洗衣清单好吗? 7. Here’s your laundry. Madam 这是你送洗的衣服.夫人.
8. You’d better check you laundry. 您最好检查下您送洗的衣服.
9. Your clothes are ready, will you please see if they are all right? 您的衣服洗好了,请检查下是否满意?
Dialogue 1
R: Laundry service, may I come in? 洗衣服务,我能进来吗? G: Come in, please. 请进
R: Good morning, sir. Do you have any laundry? 早上好,你要洗衣吗? G: No, not now. Thank you 不,现在不,谢谢.
R: Well. If you have any, please leave it in the laundry bag in the wardrobe. I come to collect it every morning or you may phone our department. Just dial ”6”
如果您有衣服要洗,请把衣服放在衣柜,每天早上我都会来拿的或者你可以打电话给我们,拨”6”.
G: Thank you. But how long does it usually take to have my laundry back if I send it? 谢谢,不过,如果我送洗衣服,通常要多少时间才可以取回?
R: Well, we offer express service and same-day? It depends on which service you’d prefer. 我们提供加急服务和当天服务,要看你选择那一种服务? G: Any difference in price?
在价格上有什么不一样吗?
R: Yes. Sir. We charge 100%… more for express. But is only takes4 hours . 是的,先生,加快急洗衣我们要加收100%的服务费,但是只需要四个小时. G: What about the same-day? Can I get it back in the evening? 当天服务呢? 我能在今天晚上取回我的衣服吗?
R: Certainly. Sir. All deliveries will be made before 7:00 P.M
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当然可以,先生,所有送洗的衣服都必须在下午7:00前送回. G: Oh, I see, thank a lot. 好的,我明白了.谢谢 R: You are always welcome. 不用谢
Dialogue 2
G: When will the attendant come to collect my laundry? 客房服务员什么时候来取我要送洗的衣服
R: I’m afraid he’ll come in half an hour, sir. He has to collect laundry form every room in turn. 恐怕他半个小时后才过来,他得依次到每个房间取衣服.
G: I want to have my over coat dry-cleaned. There are a few stains on it, I’ll need it tomorrow evening. In that case ,I will send it to the laundry, right way.
我想把大衣拿去干洗,大衣上有点污滞,我明天晚上要穿着它出去 R: May I make a suggestion, sir? 我可以给点建议吗? G: Go ahead. 请说
R: You may just as well ask the dry-cleaner to clean up the stains for the moment. And have the coat well pressed. Then you may get it back in time.
您可以请洗衣房先把污滞洗干净,然后在把大衣烫好,您就可以准时的把它取回来. G: Good idea. Really. Thank you. 真是个好主意,谢谢.
Dialogue 3
Chamber maid=M Guest=G M: Housekeeping, may I come in?
我是客房部服务员，可以进来吗？ G: Yes, what’s it?
请进，有什么事情吗？
M: I am sorry to disturb you, sir, but may I do your room now? 很抱歉打扰您，先生，我现在可以为您打扫房间吗？ G: Well, I am a bit tired at the moment. 哦，我现在有点累。
M: What time would it be convenient for you, sir? 什么时候方便打扫呢，先生？
G: Let me see. Could you come again around 12:00? 让我想一想。12点左右你再来怎么样啊？
M: I am afraid no cleaning can be done between 12:00 and 2:00p.m.sir.May we come between 2:00 and 3:00p.m.?
我恐怕12点到下午2点钟我们不能进行打扫，先生。我们可以2点到3点钟之间来吗？ G: I guess so. I’ll be out then anyway. 我想应该可以。那个时候我会出去。 Key sentences:
1、Turn down service. May I come in? 我是来铺床的，可以进来吗？
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2、Would you mind me making up the room now? 您不介意我现在收拾房间吧？
3、When would you like me to do your room? 您要我什么时候来给您打扫房间呢？
4、We’ll come and clean your room immediately. 我们马上来打扫您的房间。
5、I’ll get your room ready as soon as possible. 我会尽快整理好房间。
6、If you want us to make your room early, just let us know. 如果您要我们早点收拾您的房间，尽管吩咐。 7、would you like me to clean up your room right now? 您希望我马上整理您的房间吗？
8、Would you like to draw the curtains for you? 我可以帮您把窗帘拉上吗？ 9、May I turn on the lights for you? 要我为您开灯吗？
10、 We always try to have rooms made up early on request.
我们总是按客人要求尽快收拾好房间。
11、 We always do the check-out rooms first unless there is a request.
除非有特殊要求，我们通常是先打扫走客房。 12、 I’m sorry to hear that you are not feeling well.
听说您身体欠佳，我很难过。 13、 Shall I call a doctor for you?
要我为您叫医生来吗？ 14、 Hope you will recover soon.
祝您早日康复。
15、 Do you have any diarrhea?
您有腹泻吗？
16、 I’m sorry to hear that you have got an upset stomach.
听到您胃不舒服我很难过。 17、 Do you feel sick?
感觉想吐吗？
18、 Please take the medicine according to the instructions.
请按照说明书服药。
19、 Please contact the front desk first, I’ll get you an extra bed with their 请先与前厅部联系，得到他们许可，我就给您加床。 20、 Would you like a crib for your baby?
要不要加张婴儿床？
21、 I’m sorry we don’t offer baby-sitting service.
很抱歉我们没有照看婴儿的服务。 22、 Sorry to interrupt you.
很抱歉打扰您。
23、 Don’t worry about it, just leave it to me.
别着急，把这事交给我就行了。 24、 May I replenish your mini bar?
我可以为您补充迷你吧吗？
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permission.