25、 Shall I come back later?
我一会儿再来好吗？
26、 Could you get me an extra pillow?
可以给我加个枕头吗？
27、 Would you please change the bed sheet?
可以给我换个床单吗？
28、 The wash basin is blocked, can you call somebody to fix it?
洗手盆堵了，你能找人帮忙修一下吗？ 29、 Shall I borrow a hair dryer please?
我能借一个风筒用一下吗？
30、 I’m awfully sorry, we have just run out.
很对不起，刚好都借出去了。 二 、Laundry service
Dialogue:
Maid=M Guest=G
M: Good morning, sir, how may I help you? 早上好，有什么可以帮到你？
G: Yes, I’d like to know your laundry service hours. 是的，我想知道洗衣服务的时间。
M: If your laundry is received before 10 am, we’ll deliver it to your room by 10 p.m. the same day. If we receive it before 3 p.m., we’ll get it back to you by the noon of the next day. 如果我们在早上10点之前收到，我们会在晚上10点送回。如果我们在下午3点之前收到，我们会在第二天的中午送回。 G: What about the rates? 怎么收费呢？
M: The rate chart is contained in the stationary folder in your drawer, sir. 请您看一下费用表好吗？在抽屉里的文具折叠小册子里。
G: I see, well, would you please send someone to the room 1212 to pick up some laundry for me?
我知道了，哦，对了，请派个人到1212房间帮我收一些送洗的衣服。 M: Yes, sir. The chamber maid will be there is a few minutes. 好的，先生。服务员一会儿就到。 G: Thank you. 谢谢。
M: You’re welcome. 不客气。 Key sentences:
1、Good morning, laundry service. 早上好，洗衣服务。
2、Excuse me, have you got any laundry? 打扰了，请问有衣服要洗吗？ 3、 Is this for washing? 这是要清洗的吗？
4、 How soon will they be done?
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什么时候能洗好？
5、 I have some shirts to be ironed/pressed. 我有几件衬衫要烫一下。
6、 Would you like express service? 您是否要快洗？
7、 When do you need them, ma’am? 夫人，您什么时候要？
8、 Can you remove the stain on my skirt? 把我裙子上的污点去掉好吗？
9、 Do you want your shirts to be starched? 您的衬衫要上浆吗？
10、I’d like my silk shirt to be hand washed. Please use cold water, it might shrink. 我希望我的丝绸衬衫用手洗，它可能会缩水，请用冷水。 11、I’m sorry, we have no special equipment.
对不起，我们没有专门的设备。 12、We can do this dry cleaning.
我们有干洗服务。
13、Do you have a mending service.
你们有补衣服务吗？
14、It has a tear in it, could you mend it?
这衣服上撕了个口子，能给补一下吗？
15、My coat is missing a button, could you sew on the same kind?
我衣服丢了一个扣子，能给我钉上一个相同的吗？
16、We’ll try to remove the oil, but can not guarantee the results.
我们只能尽力而为，但不能一定保证除掉这些油。 17、Has the sweater shrunk?
毛衣缩水了吗？
18、Will the color run in the wash?
这颜色会洗掉吗？ 19、The suit is ruined.
这件衣服洗坏了。
20、You may buy a replacement and we’ll refund the cost to you.
您可以再买一件相同的衣服，我们偿还费用。 21、The collar is a bit scorched.
这领子有点烫焦了。 22、There is a extra charge.
要额外收费。
23、The laundryman will come to pick it up. You can just leave it in the laundry bag behind the
bathroom.
洗衣工会来收取衣服的，您只要把衣服放在浴室门后面的洗衣袋里就行了。 24、We charge 50%more for express service, but it takes only 4 hours.
快洗服务多收50%的费用，但是只需要4小时。 25、There is no laundry services on Sunday.
周日没有洗衣服务。
26、For laundry service, you just dial 3023 on your phone, that’s laundry department.
您拨打分机号3023，便可与洗衣房取得联系。
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27、The laundry department is very experienced.
洗衣房在工作方面很有经验。
28、We have different services here such as washing, dry-cleaning, ironing, dyeing and mending. 我们提供不同的服务，像水洗，干洗，烫，染和缝补。 29、I need them to be washed right away.
我需要快点洗出来。
30、This shirt needs to be washed, starched and pressed.
这件衬衣要洗一下，浆一下，再烫一下。 31、Please check your laundry, ma’am.
请检查一下洗好的衣服，夫人。
32、 Will you please fill in this laundry form?
请您填写一下洗衣单好吗？
33、You don’t have to send your laundry in person.
您没有必要亲自把要洗的衣服送来。
34、I’m afraid they’ll not be ready until this evening.
恐怕要到今天晚上才能洗好。
35、I’m afraid it’s too late for today’s laundry.
恐怕今天太晚了，洗不了了 三 、Lost and found
Dialogue
Housekeeper=H Guest=G
H: Housekeeping. How may I help you? 客房部，有什么可以帮到您？
G: Yes. I’ve just checked out but I think I must have left my coat in my room. 是的，我刚刚结帐，但是我把我的大衣落到房间里了。 H: May I have your name and room number, please? 请问您的名字和房间号码是…？ G: This is Jim Green, I was in room 1212. 吉姆·格林，住在1212房。
H: Could you come to room 1212 now? we’ll wait for you there. 请您现在去1212房好吗？我们会在那里等您。 G: Ok, I’ll be there right away. 好的，我马上去。 (later on)
H: Excuse me, are you Mr. Green? 对不起，请问您是格林先生吗？ G: That’s right. 是的。
H: Could you fill out this request slip, please. 请您填一下这张单好吗？ G: Sure, here you are. 好的，给你。
H: I’m sorry, sir, but may I see your identification, please?
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对不起，先生，我可以看一下您的身份证吗？ G: Here’s my passport. 这是我的护照。
H: Thank you, sir. (Opens the door) after you. 谢谢，先生，您先请。
G: I think I must have left it in the closet. ah, yes, here it is. 我想我一定是把它放到衣柜里了，啊，是的，在这里。 Key sentences:
1、We have checked our lost and found list but I’m afraid your glasses did not appear on it. 我检查了我们的失物招领单，但是您的眼镜恐怕并未被记录在内。 2、Could you fill out the lost property form please? 请填写财物遗失单好吗？
3、We’ll contact you if it is located. 如果找到了，我们会与您联络。
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