internally , it is profitable as well . These comments from a customer service representative show how an inclusive attitude can improve sales .‖Most of my customers speak English as a second language . One of the best things my company has done is to contract with a language service that offers translations over the phone . It wasn‘t until my boss received Mindsets‘ training that she was able to understand how important inclusiveness was to customer service . As result , our customer base has increased .‖
Once we start to see people as individuals . and discard the stereotypes , we can move positively toward inclusiveness for everyone . Diversity is about coming together and taking advantage of our differences and similarities . It is about building better communities and organizations that enhance us as individuals and reinforce our shared humanity .
When we begin to question our assumptions and challenge what we think we have learned from our past , from the media, peers , family , friends , etc , we begin to realize that some of our conclusions are flawed(有缺陷的) or contrary to our fundamental values . We need to train our-selves to think differently , shift our mindsets and realize that diversity opens doors for all of us ,creating opportunities in organizations and communities that benefit everyone .
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1. What bothered Tiffany during an interview with her candidate? A) He just wouldn‘t look her in the eye. B) He was slow in answering her questions.
C) His answers to some of her questions were irrelevant. D) His answers to some of her questions were irrelevant . 2. Tiffany‘s misjudgment about the candidate stemmed from . A) Racial stereotypes. C) Racial stereotypes. B) Invalid personal bias . D) Emphasis on physical appearance
3. What is becoming essential in the course of economic
globalization according to the author?
A) Hiring qualified technical and management personnel. B) Increasing understanding of people of other cultures.
C) Constantly updating knowledge and equipment.
D) Expanding domestic and international markets. 4. What kind of organization is Mindsets LLC?
A) A real estate agency. C) A cultural exchange organization.
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B) A personnel training company. D) A hi-tech company 5. After one of the workshops ,account executive Dale realized that . A) He had hired the wrong person.
B) He could have done more for his company. C) He had not managed his workforce well. D) He must get rid of his gender bias.
6. What did Dale think of Mindsets LLC‘s workshop? A) It was well-intentioned but poorly conducted. B) It tapped into the executives‘ full potential. C) It helped him make fair decisions. D) It met participants‘ diverse needs.
7. How did Doug, a supervisor, respond to a Chinese-American
employee‘s request for leave?
A) He told him to get the dates right. C)He flatly turned it down
B) He demanded an explanation. D)He readily approved it.
8. Doug felt when he realized that his assumption was
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wrong.
9. After attending Mindsets‘ workshops, the participants came to
know the importance of to their business.
10. When we view people as individuals and get rid of
stereotypes , we can achieve diversity and benefit from the between us.
Part III Listening Comprehension
(35 Minutes)
Section A
Directions: In this section, you will hear 8 short conversations and 2
long conversations. At the end of each conversation, one or more questions will be asked about what was said .Both the conversation and the questions will be spoken only once .After each question there will be a pause . During the pause, you must read the four choices marked A),B),C) and D), and decide which is the best answer. Then mark the corresponding letter on Answer sheet 2 with a single line through the centre.
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11. A) She expected more people at her party. B) She enjoys entertaining small children. C) She threw a surprise party for her friend D) She has always enjoyed great popularity. 12. A) They are not used to living in a cold place. B) They feel lucky to live in Florida. C) They are going to have a holiday. D) They have not booked their air tickets yet.
13. A) He was pleased to get the medal. C) He used to be a
firefighter.
B) He was very courageous. D) He was accused of
causing a fire.
14. A) Make a profitable investment. C) Get parts for the machine
from Japan.
B) Buy a new washing machine D) Have the old washing
machine fixed.
15. A) He is pleased with his exciting new job. B) He finds the huge workload unbearable. C) He finds his office much too big for him.
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