ASSISTANT MANAGER: Ms. McKenna from Bibury Systems. Just let me check. 助理经理： Bibury系统公司的麦凯纳女士。我来查查。
ASSISTANT MANAGER: I’m terribly sorry. Your secretary is right. The fax arrived here
yesterday afternoon, but for some reason it was not entered into the computer system. It is entirely our fault. Samantha, please prepare Ms. McKenna’s bill again at the standard rate. I am sorry about this confusion. Please accept last night’s dinner with our compliments.
助理经理： 非常抱歉。你的秘书是对的。传真昨天下午到的，但不知什么原因没有登
记到电脑系统里。这全是我们的失误。萨曼塔，请以标间的价格重新核算一下麦凯纳女士的帐单。我们对这次失误很抱歉。昨天的晚餐就算我们的敬赠，请接受。
★★★★New words and expressions生词和短语★★★★ reservation 预定 registration 登记
registration fee注册费/挂号费 registration number 注册号码 home address 家庭住址 available 可用的
home market 国内市场 home product 国内产品 home sale 内销 to make a reservation 预定
under the company name 以公司的名义 strong presence 经济/政治实力 sales figures 销售数字 our fault 我们的责任 confusion 混乱/搞不清 accept 接受
with our apologies 抱歉
check 帐单（美式） bill 帐单（英式） check out 结帐后离店 at standard rate 标准价 二、西餐菜谱：
1、Menu 菜单 2.starters 第一道菜（通常指汤类） 3.main course 主菜 4、vegetables 蔬菜 5、desserts 点心（特指甜点心） 6、beverages 饮料 三、常用信用卡：
Credit card 信用卡 International Card 国际信用卡 Visa Card 维萨卡 Master Card 万事达卡 American Express 美运通卡 Diner's Card 达莱卡
Notes:
Background
Derek was worrying about meeting the launch deadline of Big Boss.
Kate had to travel to US to negotiate with the distributors. Kate arrives at the hotel and is going to check in.
Mr Sakai left for Frankfurt with great satisfaction with Big Boss, and is going to have a meeting with George Pearson of J K Toys, the main competitor of Bibury Systems.
The form of a reservation fax
Let’s learn what is Kate’s hotel reservation.
TO: TOWER HOTEL ATLANTA From: Jenny Ross, BS Intention: Reservations
We confirm our reservation for one standard room in the name of Kate McKenna for one night from November 5th 1994. Key words & expressions(1) ? reservation 预定 ? registration 登记
? registration fee注册费/挂号费 ? registration number 注册号码 ? home address 家庭住址
? home market 国内市场 home product 国内产品 ? home sale 内销
? under the company name 以公司的名义 ? Is it possible to book a room for one night? ? How will you be paying? ? Check 查阅，查询 ? Sales tax 营业税 ? Signature 签名
? Bell captain 旅馆服务员的领班
? Bellhop /bellman/bellboy旅馆的行李员 ? Porter (UK) 行李员 ? See to 处理，照料
? The Herald Tribune 先驱论坛报 ? Suite 套房 Booking into a hotel
What should Kate provide to the hotel receptionist? A. Passport
B. Reservation Name C. Company address D. Deposit E. Credit Card
F. Car registration number G. Driver’s License H. Signature I. Home address J. US Dollars
Key words & expressions (2)
? strong presence 经济/政治实力 ? sales figures 销售数字 ? offer 报价
renew an offer 重新报价 withdraw an offer 撤销报价 reasonable/suitable offer 合理的报价
an offer subject to market fluctuation按市价涨落而变动的报价 What’s Mr Sakai’s impression on J K Toys? 1. I have heard a lot about your company.
(JK Toys has remarkable perception in this market.) 2. Good things, I hope! Oh yes.
(JK Toys has a well-known reputation.)
3. JK Toys has a strong presence in Europe.
(JK Toys takes over high percentage of market share in European market.) 4. .....the sales figures. They are impressive. (Mr Sakai takes interests in JK Toys always.) Key words & expressions (3) ? Western menu： ? menu 菜单
? starters 第一道菜（通常指汤类） ? main course 主菜 ? vegetables 蔬菜
? desserts 点心（特指甜点心） ? beverages 饮料 ? Strip 条状
? Farm fresh baby pullet 农场新鲜幼鸡 ? Steam 蒸 ? Leek 韭菜
? Garnish 装饰，搭配 ? Snow peas 豌豆
? Fluffy baked 焙烤得蓬松的 ? Idaho potato 爱达荷土豆 ? A tad of 少量的 ? Sour cream 酸忌廉 ? Yoghurt 酸奶
? Carbonate 碳酸化 non-Carbonated 非碳酸的，无汽的 ? light 口味淡的，分量少的
Key words & expressions (4) ? with our apologies 抱歉 ? check out 结帐后离店
? Is it possible to talk to the manager, please? ? innovative 新发明的，革新的，新颖的 ? Recent developments 近期发展 ? Charge to 把帐计入...... ? Have the bill/ check 结账
? Advanced technology 先进技术 ? Our fault 我们的责任 ? available 有时间的 ? Standard room 标准房 ? Confusion 混乱
? Prepare somebody’s bill 写票据 ? at the standard rate 以标准价 ? With our compliments 向你致敬 ? Leisure centre 休闲中心
The conversation between Mr Sakai and George Pearson George Pearson is trying to sound out Mr Sakai’s intention. Watch the video, find out the tricks George Pearson uses. I know that you are interested in Bibury Systems.
We heard that you’re interested in a new product that Bibury Systems are launching.....
I don’t know how much you heard about recent development at J K Toys. Question:
When will Dealer Dan be launched? And how much will it cost?
Dealer Dan will be launched before February. It will be cheaper than Big Boss. Can you describe how George Pearson is like? Useful words:
Sophisticated 老练的
Experienced 有经验的 Intellectual 善于思维的 Confident 自信的 Foxy 狡猾的 Subtle 敏锐的
Useful expressions when checking in at a hotel ? Good evening! I have a reservation. ? My name is … . A room for one night.
? How will you be paying? By credit card/ cheque.
? Would you like to order a newspaper? Yes, please. I’ll have… ? I will have a bell-hop see to your bags.
Thank you. I have three bags./ No, thank you. I only have one bag.
? What time is dinner, please?/ What time do you start serving dinner?
? Check out
I would like to check out.
Useful expressions when ordering a meal
? Good evening, I have a reservation. My name is … . ? Can I have a table for four, please? ? No, I’ll order straight away. I’ll have a mineral water, please! ? Could I have a bill, please?
? Could you charge it to my room?
Useful expressions when making a complaint ? Is it possible to talk to your Manager? ? Can I talk to your manager? ? How can I help you? ? Just let me check.
? It is entirely our fault.
? Prepare Ms McKenna’s bill again at the standard rate.
? Please accept last night’s dinner with our compliments. Assignments
? Design a dialogue about booking into a hotel.
? Design a dialogue about ordering a meal.