.
Uint4
II.BasicListeningPractice6.Script
M:Doyouseeyourselfasaleaderormoreofateamplayer?
W:Well,itdependsonthecircumstances.Iusuallyenjoyworkingaspartofateamandhelpingeveryoneworktogether.Butiftheleadershipisweak,I’mnotafraidtotakeoverinordertoachievethegoalathand.Q:Whatdoesthewomanwanttobe?
7.Script
W:Goodmorning,IhaveanappointmentwithMr.Daviesat11o’clock.
M:Yes,heleftamessageforyousayinghe’sterriblysorrybuthe’sstuckintrafficandisrunning15minuteslate.Pleasetakeaseatandhe’llbehereassoonaspossible.Wouldyouliketeaorcoffee?Q:Whereistheconversationprobablytakingplace?
3.Script
W:Youdon’thappy.Didyougetthatpromotion?
M:No,theybroughtinsomenewguy.I’mnotgoingtohangaroundformuchlonger,Ican’tassureyou.
Q:Whyisthemanunhappy?
4.Script
W:Mr.Jonesisaself-mademillionaire,andI’mhonoredtohaveworkedforhimforthepastthirtyyearsashisaccountant.
M:Hemustbepleasedtohavealoyalandfaithfulemployeesuchasyourself.Q:Whatistrueofthewoman?
5.Script
W:Jane,we’reconsideringyouforthenewofficemanager’sposition.We’vebeenverypleasedwithyourwork.
M:Thankyouverymuch.I’vealwaysenjoyedworkinghere,andIwouldwelcomeanopportunityformoreresponsibility.Q:Whichofthefollowingistrue?
Keys:1.C2.B3.A4.B5.D
III.ListeningInTask1:You’refired!
Joan:Comein,comein.Haveaseat.Ah…uh…Iwantyoutoknowthisisgoing
tohurtmemorethanitwillhurtyou.
Carl:Yes,ma’am.ButI’mnotquitesurewhatyou’retalkingabout.Joan:You’refired.That’swhatI’mtalkingabout.
Carl:Ifindthatsurprising,MissJackson.Afterall,Isoldtwenty-fivepercentmoreofourproductsthananyothersalesperson.
Joan:Look,I’mnotheretoargue.You’refired.Understand?
Carl:Iunderstandperfectly.Ijustwonderwhat’sgoingtohappentothe
contractI’vebeenarranging.Itwouldbeashametoloseit;itcouldmeanalotofourcompany.AndI’mtheonlyonewhoknowsthedetails.
Joan:Nooneisindispensable.Justclearoutyourdesk,andthat’stheendof
it.DoImakemyselfclear,Mr.Westlake?Carl:Crystalclear—apartfromonesmalldetail.Joan:Andwhat,praytell,isthatdetail?Carl:I’mnotMr.Westlake.I’mCarlSmith.
Joan:Wellthen,that’sadifferentkettleoffish,Mr.Smith.Iknowyou’vebee
nworkinglatealmosteverynightandcominginonSaturdaystogetworkdone.Thecompanyisveryhappywithyourprogress.
Carl:That’sgoodtoknow.IwasbeginningtothinkthatIwasn’tappreciated.Joan:You’redoingwell.Wehaveapprovedyourfirstsalaryincrease.
Carl:That’sgreat!Thankyou!I’llcertainlytrytoliveuptothetrustyou
havedemonstratedinmewiththisraiseinpay.
16.Whyisthemansurprisedatthebeingfired?
17.Whatisthesecondreasonmentionedofthemantoobjecttohisbeingfired?18.Whatmistakedidthewomanmake?
19.Whatdoyouknowabouttheman’sworkperformance?20.Whatdoesthemanfinallyget?Keys:1C2.B3.D4.A5.A
ForReference
1.Iwantyoutoknowthisisgoingtohurtmemorethanitwillhurtyou.2.That’sgreat!Thankyou!I’llcertainlytrytoliveuptothetrustyouhavedemonstratedinmewiththisraiseinpay.
Task2:SOHOScript
Themodernconceptofsmallofficeandhomeoffice,orsmallandhomeoffice,often(S1)shortedtoSOHO,isconcernedwithbusinessthatemployfromonetotenworkers.Also(S2)knownasavirtualbusiness,theSOHOhasnotevolvedbeyondtheideaofan(S3)independentbusinesspersonwhohasafewsupportstallmembers.
Business(S4)enterprisesthatarelargeareoftencalledSmallandMedium-sizedEnterprises.
Beforethe19thcenturyandthe(S5)spreadoftheindustrialrevolutionaroundtheglobe,(S6)nearlyallofficesweresmallofficesorhomeoffices,withonlyafewexceptions.Mostbusinessesweresmall,and(S7)sowastheamountofpaperworkthatwentwiththeirbusinessactivities.
Attheendofthe20thcenturyandthebeginningofthe21st,theterm“SmallorHomeOffice”and(S8)theacronymSOHOhavebeenusedttogreatextentbycompaniesthatsellproductstolargenumberofsmallbusinesswithasmall-sizedoffice.
SomeproductsareoftendesignedspecificallyfortheSOHOmarket.(S9)Manybooksarewrittenandsoldspecificallyforthistypeofofficetotellpeoplehowtoequipasmalloffice.
Nowadaysmanyconsultants,lawyers,andrealestateagentsinsmallandmedium-sizedtownsoperatefromsuchhomeoffices.
(S10)Inthefieldofsoftwaredevelopment,engineersoftenhavetowork20hoursormoreatastretch,sotheycanhardlyadapttonormalofficehours.Theyoftenworkinsmallofficestohavemorefreedom.
Task3:TheRoleofJobDescriptionsScript
Peoplewhodon’tunderstandwhattheiremployersexpectthemtodomaybeheadedforoneofthemostcommonandyetmostavoidablecareertraps.Ifyourbossdoesn’ttakethetimetoexplainproperlywhatyouareexpectedtodoinyourposition.Thenkeepaskingquestionsuntilyouknowpreciselywhatitis.Don’tlimityourquestionstomatterofeverydayroutine.LeeColby,amanagementconsultantbasedinMinneapolis,offershisadvice.Hesaysyoucanaskmoresignificantquestionslike,“Whatareourdepartmwnt’sgoals?Howdoesmyworkfitinwiththeoverallobjectiveofthecompany?”
ThatmethodhelpedLisaJames,anassistantmanageratanelectronicscompany.WhenJameswastransferredtoanewdepartmentsevenyearsago,shefoundherselfnotonlyworkingforthemanagerofqualitycontrol,butassistingthreeother
managers.Becausethejobwasbothdemandingandill-defined,Jameshadtoputinten-hourdaysaswellastakeworkhome.Toclarifywhatwasexpectedofherandwhatshehopedtogetfromherjobintermsofcareerdepartment,shedraftedalistofgoalsincollaborationwithherprincipalboss.Thelistprovedsowellthoughoutthatherbossuseditasthebasisforherannualperformancereviews.Shortlyafterwards,shewasgivenaraiseforherefficientwork.Ifyourbossisvagueaboutwhatyourgoalsshouldbe,trythistechniquesuggestedbyAtkinSimon,directorofaBoston-basedmanagement-consultingfirm:Readyourpositiondescription,whichmostlargefirmsprovide,andidentifythetwoorthreemostimportanttasksitmentions.Thenmeetwithyourboss,pointoutthetasksyou’vechosenandaskiftheyaccuratelyreflectwhatyourbossconsidersimportant.
15.Ifyourbossdoesnotdescribeyourjobresponsibilityclearly,whatcanyoudo?
16.Whatkindofquestionscanyouaskaboutyourjob?
17.WhenJameswastransferredtoanewdepartment,howmanymanagersdidshehavetoworkfor?
18.WithwhomdidJamesdraftalistofgoals?5.Howwasherlistofgoalsreceived?
Keys:1B2.D3.D4.A5.C
ForReference
Readyourpositiondescriptionandidentifythetwoorthreemostimportanttasksitmentions.Thenmeetwithyourboss,pointoutthetasksyou’vechosenandaskiftheyaccuratelyreflectwhatyourbossconsidersimportant.
IV.SpeakingOutMODEL1
I’vegottotalktoMrs.Parker.
Susan:ParkerElectronicsSusanspeaking.HowmayIhelpyou?Mrs.Jones:ThisisWilliamJonesofSea-landLimited.I’mcallingfrom
Australia.WouldyoupleasetransfermetoHelenParker,extension513?
Susan:Pleasehold,Mr.Jones.I’llseeifMrs.Parkeridavailableto
takeyourcall…I’msorry,Mrs.Parkerisoutoftheoffice.Cananyoneelseassistyou?
Mrs.Jones:No.I’vegottotalktoMrs.Parker.It’surgent.Whenwillshe
beback?Susan:I’mafraidsheisoutforthewholeday.MayItakeamessage?Mrs.Jones:TellherImusttalktoherrightaway.Yourlastshipmentwas
damaged.Susan:Oh,whatapity.Isthereaparticulartimeyouwanthertocallyou?
Mrs.Jones:Shecangetintouchwithmeanytimetomorrowat613-2775-2940.Susan:Letmerepeatthatback:Mr.JonesofSea-land,613-2775-2940;
callassoonaspossibleregardingthedamagedcargo.Youcanbereachedalldaytomorrow.
Mrs.Jones:Thesoonerthebetter.Thosemissingpartsareholdingupour
production.Susan:I’llgiveherthemessage,Mr.Jones.She’llgetbacktoyouassoonasshecan.
Mrs.Jones:Thankyou.Good-bye.
MODEL2Script
Somethingunexpectedhascomeup.
Bob:Hello.
Susan:Hello,it’sSusanSmithfromParkerElectronics.
Bob:Hi,Sue,Bobhere.Howisitgoing?What’sonyourmindday?
Susan:I’mcallingonbehalfofmyboss,Mrs.HelenParker.Shewantssomeof
yourinexpensivelate-modelDVDplayer.
Bob:Wehaveagoodselectionthatshouldberightupyouralley.Doyousupposewecouldarrangeameeting?
Susan:Shewashopingtogettogetherwithyouthisweek,ifpossible.Shewants
togetgoingonthisrightaway.
Bob:Letmecheckmyschedule.Yes,I’mfreeasthebreezeonFriday.Susan:Whynotmeetataboutteninthemorningatyouroffice?Bob:Soundgood.Let’sconfirmthat.I’lllookforwardtoseeingherattenonFriday.
Susan:I’msureit’llbearewardingmeeting.Thankyou.Good-bye.