酒店团队接待程序标准操作(3)

要执行以上任务，大堂副理要再次确认。 Ensure Group Reception is well organized.确保团队接待组织有序。 Block the Check-in Venue 2 hours prior to group arrival. 在团队到店前的两小时准备好登记处。 Check in the guests in the computer as soon as keys are distributed. 一但发放钥匙，则在电脑中做入住登记。 Place the registration cards on the table by alphabetic order. 把登记卡按字母顺序放在前台。 Make sure there are enough pens for group registration. 要确保做团队登记有足够的笔。 Double-check and ensure there is no Room Rate printed on the registration cards. 复查并确保不要在登记卡上打印房价。 Double-check and ensure there is no Room Rate printed on the registration cards. 复查并确保不要在登记卡上打印房价。 Ensure there is enough staff available upon check-in. 要确保登记处有足够的员工。 Ensure the hotel driveway is clear for group arrival. And that the Doormen and Security guards are well informed and organized。要为团队到店确保酒店车道清洁。确保通知并组织门童及保安。 Welcome the group in front of the hotel entrance, and lead the guests to the Group Reception Area for check-in. 在酒店门口欢迎团队客人，带领客人到团队接待区做入住登记。 Ensure all guests are taken care of and welcome drinks are served. 确保要照顾到所有客人并提供欢迎茶。 Welcome Speech by the Sales Manager if necessary. 必要的话，销售经理要致欢迎词。 Have all group members registered and signed. 要登记所有团队成员并让他们签字。 Collect a deposit for incidental charges. Refer to “Advance Deposit” Procedure if not otherwise required. 收取杂费押金。如果没有其他要求，就按照“缴预付金”程序。 Every Operational Departments should have a copy of the Group Order after the check-in. 登记入住后，要给每一个运作部门发放一份团队通知单。 Assistant Manager should alert the Department Heads immediately if error occurs. 如果产生错误，大堂副理立即要告知部门领导。 Distribute the keys.分发钥匙。 The Hostess continues to serve the welcome drinks. 女服务员要一如既往地提供欢迎茶服务。 Confirm the Wake up call time, breakfast time and venue, departure transportations, luggage collection time and hotel departure time. 确认叫醒时间、早餐时间及地点、离店的交通服务、取行李时间及离店时间。 Check in the guests in the computer. 在电脑中登记入住。 Hand over the registration cards to the Front Desk Administrator for modification. 把登记卡交给前厅主管以便修正。 Group Check-oEnsure all the supportinut procedureg documents are collecte团队离店程序 d from operating departments. 要确保从运作部门收集到所有支持性凭证。 The Assistant Manager has to review the billing with the Group Leader/Sales Coordinator the day before departure. 大堂副理要在团队离店的前一天与团队领导/销售协调员合适帐单。 Print out the invoices for the Travel Agent Account and go through each single charge with the Tour Leader and ask him to sign on the bill. 打印出旅行社账户的发票并与导游仔细检查每一项费用并请他在账单上签字。 Review the incidental charges and ensure there are no duplicate charges. 检查杂费，要确保无重复收费。 Assistant Manager must ensure that all billing instructions are adhered to. All the incidental charges must be settled completely prior to group departure. Group luggage will be released after the payment confirmation is made. 大堂副理必须