确保附上了所有账单说明。团队离店前要完全结清所有杂费。当付款确认后，才能取出行李。 Summary questions问题小结: 1. a) Who attends the meeting? (7 pax )谁要参加会议？（7人） b) What points are discussed (6) 要讨论哪些问题？（6个） 2. a) Why does the Sales Manager have to organize the Group Arrival Meeting at least one week before the group arrives? 为什么销售经理要在团队到店至少一周前组织召开团队到店会议？ b) What is it’s purpose 目的是什么？ 3. Who briefs the Front office staff and when is this briefing conducted? 做简报时，谁要向前厅部员工做汇报？ 4. There are some details all Front Office Staff must know. What are they? (8 were mentioned) 前厅部员工必须知道的详细情况。是什么？（8个要点） 5. What are the actions Reservations must perform? (5 specifics were mentioned)预订部要采取什么行动？（提到了5项具体行动） 6. What does the Night Manager action? (1 thing) 夜班经理要采取什么行动？（1件事） 7. Who arranges Group transportation with the Coach Company? 由谁来与长途汽车公司衔接，安排团队交通服务问题？ 8. Whose job is it to follow up with F&B about special requirements? 与客房部跟进特殊要求是谁的工作？ 9. Whose job is it to follow up that the Rooms are ready for the arriving group? Who follows up? 跟进为到店团队准备房间一事是谁的工作？又谁来做跟进？ 10. Night activities – what do they entail? 夜班的行动– 他们需要做什么？ 11. Housekeeping activities – what do they entail? 客房的行动– 他们需要做什么？
12. Morning Shift activities – what do they entail? 早班的行动– 他们需要做什么？
13. Who instructs Room Service or Housekeeping to put amenities in the room? 由谁来通知房间服务部或客房部安置房间物品？
14. a) When doe the Ast Manager check the group billing and who does he check it with?何时大堂副理要检查团队帐单？他和谁一道检查呢？
b) Who ensures all the supporting documents are collected from operating departments? 由谁来确保从所有运作部门收集到全部的支持性凭证？ c) What does the Tour Leader have to sign? 导游要在哪里签字？ d) What should we do if the guest disputes the incidental charges? 如果客人对杂费有争议，我们应该怎么做？