a. Cross-cultural communication only occurs when you work in another country.
b. Within-culture communication never occurs when you travel to another country.
c. Cross-cultural communication is more complex than within-culture communication.
9. In communication, people respond according to ______. a. the intention of the message sender b. their own understanding of the message c. the literal meaning of the message
10.According to the last paragraph, ______. a. perception and response are equally important b. perception is more important than response c. perception is less important than response
V. TRANSLATION（3段短文，每段5分，共15分）
Translate the following passages into Chinese: 1.
A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format. 2.
A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill. 3.
Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients.
VI. WRITING （35分）
1. According to the given facts, format a business envelope: (5分)
The sender:
INTEGRATED COMPUTER TECHNOLOGY CO.LTD Rm 806, Ang Mo Kio Industrial Park 2, Singapore 668987 Tel: (65)245 9876 Fax: (65)245 8907
The receiver:
Mr. David Law, D2 #05-06 Kentmore Park, 89 Pasir Panjang Hill Road, Singapore 0511
2. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future.(10分)
3. Write a letter to decline to supply the information requested：
（20分）
Situation: Trey Alfred, a graduate student at a local
university, is conducting research on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is 435 North Essence Avenue, Prairie Village, KS GG 66208-1935.
“商务交际英语”样题
参考答案
一. MULTIPLE CHOICE （10小题，每小题1分，共10分）
Choose the letter of the best word or words to complete each sentence: 1. a 6. a
2. d
3. a
4. c
5. d 10. b
7. c 8. d 9. c
二、TRUE / FALSE （10小题，每小题1分，共10分）
Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. 1. T 6. T
三、CASE ANALYSIS（10分）
Thank you for requesting information on DayPro franchises. For more than a decade now, DayPro has been expanding successfully, and we are very pleased that you have an interest in joining our successful family of franchise owners and operators.
评分标准：
短文中有5个错，找出错误5分；改正错误5分。
四、READING COMPREHENSION （10小题，每小题2分，共20分）
2. T 7. T
3. F 8. F
4. T 9. F
5. T 10. T