酒店英语口语测试题（Food &Beverage Department）
1.Guests are always seated by the service staff(host or hostess). When you show the way to the guests as a host or hostess, what would you say?
2.When you do the service for the guests, you’d better call their names at least three times. How can you ask for the guest’s name? If you cannot hear clearly his or her name, what should you say?
3.After the guests have been seated, you, as a waiter or waitress, should present the menu to the lady at the table first. You should recommend the specialties voluntarily. Take the appetizer, main course and soup as examples, how can you make the recommendation?
4.After the guests have taken the order, you should repeat the information to reconfirm. If the guests have ordered a typical American Breakfast, how can you reconfirm all the information? 5.Suppose the guests are foreigners, this is their first time to be here in China. They would like to try some typical Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese Cuisine.
6.After the guests have tried the typical Chinese cuisine, how can you ask for their opinions about the dishes here? How can you deal with the situation of payment(the different ways to pay the bill)?
7.A guest wants to book a table in the hall at 7 o’clock on Sunday evening. However, there isn’t a table available for him. In such a situation, what could you say to solve this problem? 8.Mr.Smith wants to book a private room on Saturday afternoon. Please recommend the best private room for him and tell him the minimum charge and other expenses.
9.When the guests have finished eating, you want to take the dishes away, what would you say? The final course of western dinner is coffee or tea. Please say something to offer the guests coffee or tea.
10.If the guest pays the bill by credit card, when you return the card to him or her, what would you say and what else would you return to him or her?
11.If the guest pays the bill in cash, maybe you should give back the change, and meanwhile what would you say? While if the guest wants to charge the bill to the room bill, how to handle the situation?
12.After the guest has made the reservation, you should give your own expectation. Please say one or two sentences to show your expectation and to end the conversation.
13.When you make the table reservation for the guests, how to ask for the number of guests? How to ask for the demands for the table? How to ask for the name of the person, who has made the reservation?
14.When you make the reservation, how to ask for the types of food? How to ask for the time of arrival? How to ask for the contact number or the room number?
15.The guest, Mr.Black has booked a private room for 10people for next Sunday. The time of arrival is 6o’clock p. m. He orders buffet. The average charge is 100yuan including drinks. His telephone number is 13355512345.Please reconfirm all the information and say sth more if you consider it necessary.
16.After the guest has taken the order but before you serve the order, what should you say? When you present the bill, what should you say? Before the guest leaves after eating, what should you say?
17.When the guest comes into the dining hall to have buffet, you should give him the direction where to get the necessities. Please say something to give the direction.
18.When the guest orders the western dinner, how to ask for the main course? How to ask for how to make the steak done? If there is the service charge for the western dinner, you should inform the guest, what should you say?
19.If the guest has been waiting a long time for the order, what would you say and to explain the situation? If you cannot do the service for the guest, what would you say?
20.If the guest has asked for sth that you don’t quite understand, you should report it to Manger or ask help from Manager, what would you say? 酒店英语口语测试题（Housekeeping Department）
1.When you, as a housemaid, do the cleaning for the guest, first you should knock at the door before coming into the guest room. Here what should you say? After you come into the room, you want to do the cleaning, now what should you say? At last, before you go out, you must give wishes to the guest, what should you say?
2.When you do the cleaning service for the guest, you should ask for the convenient time to do it. If the guest is not very convenient now, what kinds of suggestions should you give him to do the cleaning later?
3.Suppose the guest doesn’t know what the Turn-down Service is,please geve some explanations about it?
4.If there is a new comer to visit one of the guests in your hotel and the guest wants Extending Bed service, how can you handle this situation?
5.The hotel provides two kinds of laundry service, Same Day Service and Express Service, what is the difference between them?
6.When doing the laundry service, the guest must use the laundry list. What is the laundry list used for?
7.If the guest had some laundry to be washed, where can you tell him to put the laundry? If the guest chooses the express service, what must you tell him about the price and the time to deliver the laundry?
8.There are two ways to do the Room Service, by telephone and by doorknob menu. How to do the Room Service by doorknob menu? Please give your own understanding.
9.If there are three kinds of breakfast provided by Room Service, Chinese, American and Continental, what should you say to let the guest make a choice? After the guest has ordered all the food, what kind of information should you confirm?
10.If there is extra charge in the Room Service, you should tell the guest in advance. How to tell him or her the extra charge? The guest needs the food immediately; her what should you say to make sure that the food will be sent soon?
11.When you serve the food in the guest room, you don’t know where to put them, what should you say to ask for the guest’s opinion? After you have served all the food and before you go, what should you say?
12.When you hear the complaints about the problems with the facilities from the guests, you should make an apology and take actions. Please say sereral sentences according to thes situation. 13.As a repairman, when you come into the guest room to do the repair, first you must ask for the detailed problems, here what should you say? After you have done the repair, what should you say?
14.If the guest wants to put some important documents and valuables into the safety deposit box, but he doesn’t know how to use it. Please tell him how to use the safety box.
15.When you lead the guest into he room, you are responsible for introducing how to use the electric facilities. Please tell the use the how to use the air-conditioner and TV set.
16.When you lead the guest into the room, you are responsible for introducing how to use the electric facilities. Please tell the guest how to make an outgoing call and how to use the razor if the guest’s razor is operated by 110 volts.
17.There is difference in the drinking water in China and abroad. When you show the guest around in the room, you should make him pay attention to the drinking water. Please give your own explanation.
18.The hotel industry is called Hospitality Industry or Service Industry. That is to say, it provides hospital services to all the guests in the hotel. Can you give your own understanding on how to do to create a Home for the guests?
19.When the guest lost his own gold watch and he was very worried. He reported this to you , how to snow your sympathy and how to tell him that you would take actions immediately.
20.Since the guest lost his gold watch, you had the responsibility to find it out. First you should ask for the detailed information about the watch including the make, the color, and the place he lost it? What should you say? Part 1复习 Making Reservation Booking a Table ? Time
? Number of people/ Contact Number ? Price
? Where the guests would like to sit? ? Under whose Name