Notes
接待人员应该谨慎使用表示否定或异议的用语，若使用不当会使宾客不悦或发怒，直接影响接待效果。值得一提的是，有些表示否定的用语语气比较强烈，如：Certainly not. Of course not. Impossible. You must be mistaken.等，因此要注意使用场合。另外接待人员还可以使用一些套语来表示否定或异议的语气有所减弱。如:Well,… Oh,… Personally,… To tell the truth,… As a matter of fact,… As I see it,… I would say,… Oh, I don’t know. It seems to me that…, There’s something in what you say, but… But don’t you think…? 等。
10. General Responses 一般应对
I hope so. 我希望是这样。
I believe so. 我相信是这样。
I suppose so. 我想是这样。
I think so. 我想是这样。
If you like. 如果你喜欢。
Perhaps (not) so. 也许（不）这样。
I expect so. 我料想是这样。
I guess it is. 我猜是这样。
It’s rather doubtful. 完全有可能。
Very likely. 很有可能。
So I’ve heard. 我听说是这样。
He’s probably here. 他可能在这儿。
Perhaps he isn’t here. 也许他不在这儿。
It’s unlikely he’s here. 他可能不在这儿。
I can’t believe it. 我不相信。
I’m afraid it’s a misunderstanding. 我想这是个误会。
I’m afraid you are mistaken. 我想您错了。
Notes
回答对方问话时，不十分确定的答语常用Perhaps. I think so. It’s quite probable. 等等。答话的含义不是十分明确的，比较含糊。
11．Congratulations and Good Wishes 祝贺和祝愿
A．Congratulations and Replies 祝贺和回答
Congratulations！祝贺！
Please accept my congratulations on your promotion. 请接受我对您提升的祝贺。
I hear that you have won. Congratulations. 听说你们赢了，祝贺你们！
Let me congratulate you on your success. 祝贺您的成功。 ——Thank you. 谢谢
B. Festival Greetings and Replies 节日祝愿和回答
Happy New Year!
——Happy New Year to you, too!
Happy Spring Festival!
Merry Christmas!
Best wishes!
——The same to you.
C. Birthday Greetings and Reply 生日祝福和回答
Happy birthday!
Many happy returns of the day. 祝您长寿。 ——Thank you.
D．Good Wishes 祝愿
Good luck to you.
I wish you happiness.
I wish you the best of health. 祝您健康。
Have a good time.
I hope you enjoy the film.
Take care (of yourself).
Sleep well.
Pleasant dreams! 愿您睡得香甜！
I hope you have a pleasant journey home. 祝您一路顺风。
Notes
(1) Thank you. 别人祝贺后，要表示感谢，这是礼貌。注意这一点与中国习惯有不同之处。中国人常以自己做的不够或难以称职等言语来表示客气或谦虚。 (2) Many happy returns of the day.这也是结婚周年祝贺用语，意为：敬祝佳节。
12. Parting Expressions 告别用语。
Good-bye.
——Good-bye.
Good night.
——Good night.
So long. 再见 ——So long. 再见
Bye. ——Bye.
See you later.
Take care.
I’ll be seeing you. 再见。
Keep well. 祝您健康。
I’m got to be going now. Good-bye. 我得走了，再见
Come and see me when you have time. 有空时再来。
——Thanks. I’ll certainly do that. 谢谢了，我一定会的。
Happy landing. 祝您早安。
Bon voyage! 祝您一路平安。
I hope to see you again. 希望能再见到您。
It’s very nice of you to come and see me off. 您来给我送行，真是太客气了。
Notes
(1) Good-bye. 是分手时最常用的一句话，只适用于送别时。
(2) Good night. 是晚间分别估计不再见面时的客套语。晚间见面时应该说Good evening.
(3) So long. 用于彼此熟悉的人之间，是比较随便的告别语，对接待人员来说，以不用为宜。
(4) Bye. 等于 Bye-bye. 也是比较随便的告别语。
(5) See you later. 常用在平时暂别下次见面没有约定的时间。 (6) I’ll be seeing you. 是美国人喜欢使用的告别语。 (7) Happy landing. 是送行者向上飞机的人说的告别语。 (8) Bon voyage. 是法语，意为：一路平安。