Module 5 money and finance
Wordlist a company/private/state pension debtor negative equity scheme dividends negotiate a discount a mortgage do a deal net income accounts payable do business overheads accounts receivable earn interest/money owe money administrative/advertising economic growth pay back/repay money /development/distribution economic policy profit and loss /finance labour/material costs expenditure profitable/unprofitable asset values fixed/variable costs re-mortgage be short of money gross/net profit retained profit borrow/lend money interest rates take out a loan cash flow invest/save/spend/invoice for the wage bill charge for /waste money total revenue consumer confidence liabilities turnover creditor make/win money current/long-term debt make a down-payment
Expressions: a snapshot It's a waste of money be sitting on a time bomb over a given period do some sums pay your way through college How much is it worth? the bottom line
Discussions and recommendations: For me, the best thing would be to… In that way we would (do)… I agree with you. Instead of (doing)…we should/could (do)… I think that might be quite… Personally I'd go for… I think that's an excellent idea. So, we've been asked to/So, we're here to… I see what you're saying, but… The advantage of that would be… I'd recommend (doing)…/We could try (doing)… What do you think/suggest?/What's your opinion? If we were to (do)…then we could (do)…
P50-1 Q：What financial mistakes do you think small businesses most commonly make? Make a list. A：Not taking out insurance to cover the sudden loss of a senior/key employee. 1 Cashflow problems from late payment by customers. 2 Taking out loans they cannot service properly. 3 Not keeping cash reserves for times of difficulty. 4 Not insuring themselves against business risk.
5 Not setting aside enough money for marketing and advertising. 6 Not providing for their own retirement.
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Module 6 purchasing power
Wordlist a close relationship beware commission
customer satisfaction damaged in transit discounts dispatch
efficient service
in stock
marked/damaged mint condition prompt payment reliable/unreliable renegotiate terms renew a contract
re-tender for a contract
seasonal discounts share the cost of shortage of stock squeeze a supplier stock levels swift delivery warranty
expressions
【Telephoning】
Can I speak to Mr…，please?
Can I speak to the person who deals with…,please? Can I take a message?
I wonder if you can help me? I'm calling about… If you can call me soon, I'd appreciate it. I'm afraid he's not available. I'll call back later.
I'll have to get back to you on that. I'll just check my records. I'll just get him for you. I'll see if ...
It was nice talking to you.
One moment. I'll put you through. Thanks for calling. Thanks for your help.
【Letter writing】
As a result of this we have had to… As you may know/As you will recall Following our recent meeting… I am writing in answer to…
I was given your name by…who suggested… I would be grateful if you could…
In order to resolve this matter I suggest that… Please do not hesitate…
【Ordering events】
At no time have I (done)… At that time it was…
Before that time I had (done)… Each/Every time I (do)…
For the time being I am (doing)… In the beginning I (was)…
On the second occasion that I (did)… The next time I will…
This is the first time that I have (done)… Up to now I have (done)…
P58-4 Q：Do you think suppliers should be protected against the power of big companies?
What measures could be taken to do this?
A：-The government could legislate to fix payment terms between suppliers and the supermarkets.
-The suppliers could form an alliance and threaten not to supply the supermarkets until they improve their payment terms.
-Suppliers and consumer associations could generate bad publicity for the supermarkets about this situation.
P61-写作
The battery on your MP3 player has failed after twelve months of use. You are not prepared to accept this. Write a letter demanding a free replacement battery. Use this guide to help you. ·reason for writing (refer to their letter)
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·describe the history
·state why you are not satisfied ·suggest next steps
·thank them and close the letter 【范文】
Dear Ms Delaple,
I am writing in answer to your letter of 23 January in which you stated that you would be unable to replace the battery on my SL550 MP3 player because it was now out of warranty.
I purchased the MI'3 player fourteen months ago and had no trouble with it for the first ten months. Although my use of the player was normal and I recharged the battery according to the instructions, it failed after only eleven months. I tried to recharge it again after two weeks, but without success. At that point I contacted your technical support department who advised me to send in the player for repair. It seems that it arrived with you too late to be within warranty.
In your manual it clearly states that `the battery should last most normal users the life of the product'. For this reason, and the fact that it failed after eleven months rather than twelve, I cannot accept that I am not entitled to a free replacement battery.
It is not in your company's interest to have dissatisfied customers and if you are unable to offer the replacement, I will certainly warn others through Internet forums about this problem.
Thank you for taking the time to consider my case. I look forward hearing from you. Yours sincerely
P65-写作测试part2·Write 200-250 words. ·A supplier whom you have dealt with for several years without any problems has recently sent you the wrong stock on three separate occasions. ·Write a letter to the company: ·informing them of the problem
·explaining the impact it has on your business ·asking for an explanation for these mistakes
·suggesting the action you will take if these mistakes continue 【范文】： Dear John,
I am writing to you regarding some problems that we have experienced recently with our orders, and to ask you to remedy the situation.
In March of this year we ordered two pallets of beech laminate flooring, but were sent two pallets of oak laminate. It took three weeks to get the correct goods. In May we received a damaged pallet of the same item and had to return it. On that occasion it took ten days to get a replacement. Most recently we received three pallets of cherry wood flooring in the wrong thickness.
These mistakes cost us time and money in administration. They affect our reputation for reliability and prompt delivery, and worse than that, can lose us business if the customer is not prepared to wait for the goods.
In the past we have not had any reason to complain about the quality of service from your company and I would like to know why the situation has changed in recent months. A full explanation of the reasons for these mistakes would be helpful.
You will appreciate that we cannot continue to do business with you if such errors continue to occur. I do hope it is a problem that you are able to solve quickly.
I look forward to hearing from you. Yours sincerely
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Module 7 managing people
Wordlist business strategy clear objectives control freak
day-to-day operations delegate responsibility diversify get on with
innovative ideas
inspire confidence jargon
overseas subsidiary people skills
undergo an assessment although as well as furthermore
in addition to
in spite of / despite nevertheless on account of consequently subsequently
expressions: spread yourself thinly 【Idioms】
be a yes-man take something on board bite off more than you can chew throw money at a problem can't see the wood for the trees too many chiefs, not enough Indians cut corners get your hands dirty 【Report writing】 have someone's best interests at heart On the positive side… have tunnel vision The aim of this report is to… lose face This is as a result of… open a can of worms This is owing to… put someone on the spot With regard to…，however,
P66-3资料
A good manager is someone who can… 1、delegate responsibility 7、take tough decisions 2、plan effectively 8、lead by example 3、motivate their staff to perform 9、inspire confidence and respect 4、handle people sensitively 10、communicate their vision and ideas 5、organise work efficiently 11、co-operate with other parts of the organisation 6、recognise and reward good performance 12、be creative and have innovative ideas
What are the key qualities for a leader to possess? Are these different from a manager's qualities? Is there another leadership quality you would add to the list?
A good leader has to be charismatic and somebody that people want to follow. They must be intelligent, have vision, have excellent communication skills and have innovative ideas.
P67-习语
1 He's not afraid to get his hands dirty. 1 He will do more menial jobs if they need to be done. 2 He's a bit of a control freak. 2 cannot delegate easily. 3 He spreads himself very thin. 3 Tries to do too many things at the same time. 4 He often puts you on the spot. 4 Challenges you (verbally). 5 He doesn't take on board what you're saying. 5 Doesn't take account of the arguments or
suggestions you present.
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P68-习语
1 can't see the wood for the trees 6 cut corners 2 doesn't want to lose face 7 throw money at the problem 3 have tunnel vision 8 open a can of worms 4 bite off more than you can chew 9 be a yes-man 5 too many chiefs, not enough Indians
1 Too involved with the detail to be able to see the wider picture.
2 Doesn't want to be publicly embarrassed by being shown to be wrong. 3 Only focused on one thing, and ignores other considerations.
4 Takes on a task that they don't have the time or capacity to do alone.
5 Too many managers and people giving orders and not enough people to carry out the work. 6 To take an easy route to a solution that may compromise quality, safety or legality.
7 To think you can solve a problem by spending money when it actually needs more careful planning and thought. 8 Begin a task or start a discussion which may lead to endless problems and difficulties. 9 Do everything that you are asked to do without questioning it.
P72-写作 A business report Request
Hi Davina,
John is asking me for a progress report on the documentary film about Greenland Can you please send me a formal report outlining: ·the reasons for making this documentary ·how far you have got with the project ·any problems experienced
·the schedule from now up to completion Thanks Paula 【REPORT】：
Progress Report on Greenland Documentary The aim of this report is to provide an update on progress with regard to the documentary started last May, and an estimate of the schedule for completion.
We chose Greenland as our subject for the following reasons: - no-one else is making a documentary in this area at the moment
- it is a good place to observe the effects of global warming (currently a topical subject).
On the positive side, we have collected five hours of material including some impressive footage of wildlife (particularly polar bears) and some very interesting interviews with local people.
With regard to the schedule, however, the filming is several days behind. This is partly owing to unpredictable weather conditions which have sometimes prevented us from filming. In addition to this, it has not been easy to get permission to shoot in the north. Since it is a conservation area, the authorities are reluctant to give permission.
Our estimate is that we have only another four weeks filming to complete and once that is finished we will return to the editing room to distil the footage down to one hour.
We would recommend, on the basis of what we have already filmed, that the subject of the documentary should be the effect of global warming on wildlife and the local people. However, we recognise that this is your decision and would welcome your views on this before we begin the editing process.
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