Type3: 功能相关型能力
这些能力使企业赋予其服务或产品以独特功能， 它赋予产品独特的顾客效益而非仅仅渐近改善– functionality-related competencies: skills which enable the company to invest its services or products with unique functionality, which invest the product with distinctive customer benefits, rather than merely making it incrementally better.
如：质量管理等 quality management ……NJU 贾良定
September 2002