一）学会倾听别人的 B）不告诉别人我们有多累 C）说对不起，如果我们要迟到了 D）开始使用积极的词语
6、一个更好的健康和延长时间的有效方法是______ 一）努力尊重你的时间 B）感激生活和许多其他的礼物 C）找出简单的许多事情都是
D）试着享受的行为像个孩子一样，让事情简单 7、建议_______当我们做普通的事情。 一）想别的东西 B）希望可以完成任务快 C）从活动本身的乐趣 D）以任务为特权
8、延长时间的另一种方法是_______。 一）认为，深呼吸 B）集中在呼吸 C）坐在安静的人 D）做练习呼吸
Unit 5 Passage 3第73页到第76页
The Power of an Apology
原版:
The call for an apology when people feel they have been unjustly treated has become a major issue in our society today. Why is an apology so important?And why is it that most people feel they need to prove their position reasonable when really all the other person look for is an apology?They don‘t care why you did it---they just it---they want you to admit the great effect your behavior had on them.
Meet in a Peaceful Environment
I know a man who has been in personal conflict with his father for some 18 years. It first started when he was a teenager and just seemed to become worse.
Many years later the time had come when my friend felt that he was ready to confront the issue and so a meeting was arranged between him and his father. My friend was feeling anxious, and was also nervous about how the meeting would go, so he sought my support to arrange the session. (I must say I was also feeling anxious about how it would go！) go！
The meeting took place in a peaceful environment, a park. After the son talked about how he felt and what had troubled him for so many years, the father said, ―Son, I apologize for not being there when you needed me. I am so sorry that I was so caught up with my career that I wasn‘t there for you. I truly love you ----can you forgive me?‖
It was miraculous. All the son wanted to hear was that his Dad was sorry and that he loved him. They embraced, and for the first time in years, really started to talk. The apology created room for other issues to be discussed in a reasonable manner. They talked about things that had happened and what they meant to them both at the time. The father discovered that certain things of which he wasn‘t aware had hurt his son,and an understanding followed.
Is an Apology Needed?
In business too,we often do things that are inappropriate or upsetting to someone else.We may criticize someone‘s work in front of their coworkers;miss an important deadline;let others down by not doing what we promised to do;say something hurtful. It‘s not easy to apologize,but the results can be very powerful.
Let Them Talk and Really Listen
Have you noticed that when you are really mad, often all you want is to be heard? When I run customer service training programs, this is the first thing we talk about in handing complaints. Just let the people get it out! Give them room to express their feelings and respect their need to communicate their feelings. It‘s surprising how often it happens that once they have got it off their chest, the issue no longer has the same power it had and a solution can be worked out.
Seek Clarity ?
Often we have no idea that our behavior has offended. At these times it is good to ask appropriate questions to clarify what is being said. These is often a tendency to take things personally by responding with anger to what is being said----doesn‘t this just make the situation worse? What impressed me about the man and his father was that the conversation took place in an environment of respect. No one was blaming the other----they were simply seeking clarity as to how it was for the other person, and that really worked.
Ask for Forgiveness
But why should I apologize and ask for forgiveness---it wasn‘t my fault! How often do you hear people saying that! The truth is, often it wasn‘t their fault----it was the other person reacting in a way that they might not have expected. Be honest, how often do you think of the other person‘s needs and concerns before you take action? When do you stop to think about the words you use and the impact they may have on other people? ?
Is there someone to whom you should make an apology? Whether it‘s about a big thing or just a small incident, take the courage to apologize----it has the power to change your relationship forever.
1、When people feel they‘ve been unjustly treated,they usually_______ A) Take it as a major issue
B) Want to prove their position reasonable C) Desire to get an apology D) Don‘t care much about it
2、To reduce his pain,the young man who had personal conflict with his father_____. A) Sought help from others B) Started taking drugs C) Applogized to his father D) Turned to psychologists
3、The meeting between my friend and his father took place many years later because my friend_______. A) Felt anxious and nervous B) Got help from the author C) Knew how things would go D) Was ready to confront the issue
4、Which of the following is not a result of the son‘s meeting with his father? A) The son and his father embraced each other. B) The son apologized to his father.
C) The son and his father talked about many things.
D) The son and his father began to understand each other.
5、When we do things that upset others,we should make an apology,which may____. A) Help us meet an important deadline B) Enable us to keep our promises C) Produce very good results D) Help our coworkers
6、When people are really angry,often they only want to_______. A) Speak out their feelings B) Make complaints
C) Have a room to themselves D) Find a solution to a problem
7、When we don‘t realize that our behavior has offended others,we should_______. A) Clarify our behavior B) Take things personally C) Throw the blame on others D) Apologize for forgiveness 译文：
打电话道歉当人们感到他们被不公正地处理已成为当今社会的一个重大问题。为什么道歉如此重要？这就是为什么大多数人觉得他们需要证明自己的合理定位时，真的所有其他人看的是一个道歉？他们不关心你为什么它---他们只是它---他们要你承认你的行为对他们有很大的影响。 在和平的环境中满足
我知道一个人一直在与他父亲约18年的个人冲突。一开始的时候他还是个少年，似乎变得更糟。
许多年后，是时候了，我的朋友认为他已经准备好面对这个问题，所以安排了一次会议，他和他的父亲之间。我的朋友感到担忧，也担心会会去，所以他寻求我的支持安排会议。（我必须说，我感觉还担心它会如何去！）！
会议发生在一个和平的环境，一个公园。在儿子谈到他感到什么困扰着他这么多年了，爸爸说，―儿子，我很抱歉没有你需要我的时候。我很抱歉，我赶上了我的事业，我不在你身边。我真的爱你，你能原谅我吗？―
这是神奇的。所有的儿子想听到的是他爸爸很难过，他爱他。他们互相拥抱，和多年来的第一次，真的开始说话。道歉了在合理的方式讨论其他问题的房间。他们谈论所发生的事情，他们想他们都在时间。父亲发现某些东西，他没有意识到已经伤害了他的儿子，和理解。 是一个需要道歉吗？
在业务，我们经常做的事情是不适当的或其他人心烦意乱。我们可以在他们的同事面前批评别人的工作；错过一个重要的最后期限；让人失望的不是做我们答应做；说一些伤人的。它的道歉是不容易的，但结果是非常强大的。 让他们说话真的听
你有没有注意到，当你真的疯了，经常要被听到？当我运行客户服务培训项目，这是我们首先讨论在处理投诉。只是让人得到它！给他们空间去表达他们的感情和尊重他们的需要表达自己的感情。令人惊奇的是，常常，一旦他们有了自己的胸部，问题不再具有相同的功率就可以算出，解决方案。 寻求清晰？
我们常常不知道我们的行为冒犯了。在这些时间是很好的问正确的问题来澄清所说的。这些往往是倾向于用事的愤怒是有人回应说，这不只是使情况变得更糟？给我留下深刻印象的人
和他的父亲，对话发生在互相尊重的环境。没有人指责对方----他们只是寻求明确的为其他人是如何工作的，真的。 请求宽恕
但我为什么要道歉，请求原谅，这不是我的错！你经常听人们说！事实上，通常这不是他们的错——这是对方的一种方式，他们可能没有预期的反应。老实说，你经常考虑其他人的需要和关注在你采取行动？当你停下来想想你的用词和影响，他们可能对其他人？？
有人谁你应该道歉了吗？无论是大事还是小事，把勇气道歉——它能永远改变你的关系。 1、当人们感到他们被不公平的对待，他们通常_______ 一）把它作为一个主要的问题 B）想证明自己的合理定位 C）想得到一个道歉 D）不在意
2、来减轻他的痛苦，他个人与父亲的冲突_____年轻人。 一）向别人寻求帮助 B）开始服用药物 C）鬓父亲 D）转向心理学家
3、我朋友和他父亲之间会发生很多年以后，因为我的朋友_______。 一）感到焦虑和紧张 B）从作者那里得到帮助 C）知道事情会怎样 D）已经准备好面对的问题
4、下列哪一项不是结果子的会议与他的父亲？ 一）父子俩互相拥抱。 B）的儿子对父亲道歉。 C）的儿子和父亲谈了很多事。 D）的儿子和他的父亲开始了解对方。
5、当我们做的事情，扰乱他人，我们应该道歉，这may____。 一）帮助我们满足重要的最后期限 B）使我们保持我们的承诺 C）产生很好的效果 D）帮助我们的同事
6、当人们真的生气了，他们只想_______。 一）说出自己的感受 B）投诉