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206、对不起，给您上错了菜。 I‘m sorry for giving you the wrong dish. 207、对不起。 Sorry 208、请原谅。 Excuse me.
209、请原谅，请再说一遍。 I beg your pardon. 210、别介意。 Never mind. 211、别介意。 Just forget it.
212、请原谅，打搅您了。 Excuse me for interrupting you 213、当然，请说。 Certainly, Go ahead. 214、希望您别介意。 Hope you don‘t mind.
215、先生，可以走开一会儿吗？ May I be Excused, Sir? 216、我马上回来。 I‘ll be right back. 217、对不起，我想去打一个电话。 I‘m sorry, I want to make a phone call. 218、请吧。 That‘s all right.
219、电话在哪儿？ Where is the phone? 220、在接待台。 On the reception, please. 221、您的英语很流利。 You speak fluent English. 222、谢谢，我的英语还不够好。 Thank you. My English is not enough.
223、您的英语说的确实很好。 You do speak pretty good English. 224、谢谢，太好了。 Thank you. That‘s very kind of you. 225、希望您在中国过的愉快。 Have a good time in China.
Settling complaints 处理投诉
Settling complaints 处理投诉
128．Can you change the room for me？ It's too noisy．
能给我换个房间吗？这儿太吵了。
129．My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 130．She said it was too much for her． 她说这使她难以忍受。 131．I'm awfully sorry，sir． 非常对不起，先生。 132．I do apologize． 我向您道歉。
133．No problem，sir． 没问题，先生。
134．We'll manage it，but we don't have any spare room today． 我们会尽力办到，但是今天我们没有空余房间。 135．Could you wait till tomorrow？ 等到明天好吗？
136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137．And if there is anything more you need， please let us know． 如果还需要别的什么东西，请告诉我们。 138．The light in this room is too dim． 这房间里的灯光太暗了。
139．Please get me a brighter one． 请给我换个亮的。
140．Certainly，sir．I'll be back right away． 好的，先生，我马上就回来。
141．The room is too cold for me．I feel rather cold when I sleep． 这房间太冷了，我睡觉时感到很冷。 Settling complaints 处理投诉
Dialogue A
A guest（B） wants to change a room．He goes to the assistant manager（A） A：Good morning，sir．What can I do for you？
B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．
A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet．
B：Anyhow，I'd like to change our room．
A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．
B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know． Dialogue B
A：Good evening，ma'am．Did you ring for service？What can I do for you？ B：Yes．The light in this room is too dim．Please get me a brighter one． A：Certainly，sir．I'll be back right away…Do you mind if I move your things？ B：Oh，no．Go ahead．
A：Thank you…How is the light now？ B：It's much better now．Thank you．
A：You're welcome．And if you need any other things，please let us know． B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？
A：（Checks）The air-conditioning is already off，ma'am．
B：Maybe I'm getting a cold． A：Would you like an extra blanket？
B：OK．And would you please get me some hot water，too？I think I need to take some medicine．
A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？ B：No，thanks．
A：Good night，ma，am．
Words and Expressions elevator n．电梯 corridor n．走廊，回廊 delegation n．代表团 extra a．额外的，外加的 blanket n．羊毛毯，毯子，毛毡
酒店客房服务英语
1．Welcome to our hotel..
欢迎光临我们饭店。
2．I‘m always at your service, sir/madam.