题目：上海国际会议中心中餐服务员工作流程
郑州旅游职业学院
毕业设计( 论文)
姓 名： 学 号： 年 级： 系 别： 酒店管理系 专 业： 酒店管理 指导教师： 2014年 4 月 6 日
郑州旅游职业学院毕业设计（论文）
毕业设计（论文）诚信声明书
本人声明：本人所提交的毕业设计（论文）《上海国际会议中心中餐服务员工作流程》是本人在指导教师指导下独立研究、写作的成果，论文中所引用他人的无论以何种方式发布的文字、研究成果，均在论文中加以说明；有关教师、同学和其他人员对本文的写作、修订提出过并为我在论文中加以采纳的意见、建议，均已在我的致谢辞中加以说明并深致谢意。
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毕业设计（论文）作者： （签字） 时间： 年 月 日 指导教师已阅： （签字） 时间： 年 月 日
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毕业设计（论文）题目
郑州旅游职业学院
毕业设计思路
学号 专业年级 2011021806 11级酒管一班 学生姓名 指导教师 系（部） 职称 酒店管理系 设计题目 上海国际会议中心中餐服务员工作流程 选题依据：1、在上海国际会议中心实习 2、对一切服务流程操作熟悉 毕业设计提纲：1、酒店简介 2、岗位分析 3、岗位工作流程 4、工作岗位存在问题分析及建议 5、工作感悟 6、参考文献 7、致谢 进度安排： 第1-2周 （2013年11月 15日——11月30日） 拟选开题方向 第3-4周 （2013年12月 1日——12月15日） 开题报告提交 第5-8周 （2013年12月16日——2014年1月16日） 撰写初稿 第9-13周 （2014年1月16日——2014年2月20日） 修改阶段 第14-17周 （2014年3月21日——2014年3月15日） 定稿 第18-19周 (2014年3月16日——2014年3月31日) 教师评定阶段 是否可以进入设计环节： 是否可以进入设计环节： 指导教师签名： 年 月 日 教研室主任签名： 年 月 日
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郑州旅游职业学院毕业设计（论文）
目 录
第1章 酒店简介 ··············································································································· 1
1.1酒店基本信息 ·········································································································· 1 1.2酒店交通 ·················································································································· 1 1.3酒店特色 ·················································································································· 1 1.4其他信息 ·················································································································· 2 第2章 岗位分析 ··············································································································· 2
2.1岗位名称：中餐厅服务员 ······················································································ 2 2.2工作关系 ·················································································································· 2 2.3主要岗位职责 ·········································································································· 2 2.4任职资格 ·················································································································· 3 2.5工作环境 ·················································································································· 3 第3章 岗位工作流程 ······································································································· 4
3.1班前会内容 ·············································································································· 4 3.2准备工作具体内容 ·································································································· 4 3.3工作流程具体内容 ·································································································· 4 第4章 工作岗位存在问题分析及建议 ··········································································· 5
4.1 工作岗位存在问题分析 ························································································· 5 4.2 建议 ························································································································· 5
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