学校代码：10488 学 号：ⅹⅹⅹ
硕 士 学 位 论 文
题 目 企业文化对员工关系的影响研究 专 业 研究方向 论文类型 姓 名 校内导师 企业导师
定稿日期： 二00二年十月十日
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专题研究 李秀斌 ※※※教授 ※※※高工
武汉科技大学硕士论文 第I页
武汉科技大学
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武汉科技大学硕士论文 第II页
摘 要
上世纪90年代，改革开放的浪潮带来了国内企业文化的大发展，企业文化被很多公司重视和利用。经济全球化带来跨国公司的繁荣，全球人才相互交流，文化不断融合，故利用企业文化来改善员工关系、增强企业核心竞争力成为当今国内外企业的不二之选。然而我国大部分企业对企业文化的理解不够透彻，将文化等同于宣传口号，而忽视文化的巨大积极作用，在文化建设上举步维艰。由于文化交流带来了文化差异，而企业不能合理地认识和处理文化差异，导致员工关系绩效降低，从而影响组织发展。
本文总结了国内外学者关于企业文化和员工关系管理的理论，分析了在跨国公司中文化如何影响员工关系，进而影响员工满意度和忠诚，并最终影响企业绩效。文化差异带来的文化冲突对员工关系管理具有消极作用，故在跨文化管理和员工关系管理中，了解文化差异，进行文化沟通有利于改善员工关系，提高员工的工作积极性。
通过实证研究，本文分析企业文化四个维度对三类员工关系的不同影响。根据研究结果，笔者基于企业文化对员工关系的影响，提出企业如何利用文化来管理员工关系，以及企业文化建设的相关措施。
良好的文化氛围有利于协调企业人际关系，良好的企业形象有利于凝聚力量。研究企业文化对员工关系的影响，有助于企业利用文化促进员工关系和谐发展，激励员工工作行为。所以，本文对企业文化建设有理论实践意义。
关键字：企业文化 员工关系 文化差异 跨文化管理
武汉科技大学硕士论文 第III页
Abstract
In the 1990s, the wave of reform and opening up had brought large-scale
development of the domestic corporate culture, and more companies focus on corporate culture and make use of it. Economic globalization has brought prosperity of the multinational corporations, global talent exchange, integration of the culture, so using corporate culture to improve employee relations, and enhance their core competitiveness are the only choice of today's domestic and foreign enterprises. However, most of our companies don’t have enough understanding of the corporate culture, even treat cultural as the publicity slogan, while ignoring the enormous positive role of culture so that have difficulty in the cultural construction. As the cultural exchange has led to cultural differences, and the enterprise can not reasonably understand and deal with cultural differences, resulting in reducing employee relations performance, thus affecting the organizational development.
This paper summarizes the domestic and foreign theory of corporate culture and
employee relationship management, and analyzes that how the culture affects employee relations, employee satisfaction and loyalty, and ultimately affects corporate performance in multinational culture. Because Cultural conflict caused by cultural differences has negative effects on employee relations management, understanding cultural differences and cultural communication will improve employee relations, improve staff motivation in cross-cultural management and employee relations management.
Through empirical research, the paper analyzes three types of employee relations
influenced by four dimensions of the corporate culture. According to the findings, the author provides how to use culture to manage employee relations, and the measures of corporate culture construction.
Good cultural atmosphere conducive to coordination of corporate interpersonal
relationships, good corporate image conducive to gathering strength. The research focusing on employee relations impacted by corporate culture will do good to promote the harmonious development of employee relations, and stimulate employee behavior. So this article has theoretical and practical significance of the building of enterprise culture.
Key word：corporate culture/employee relations/cultural differences/cross-cultural management
武汉科技大学硕士论文 第IV页
目 录
摘 要 ............................................................................................................................................ II Abstract ...................................................................................................................................... III 目 录 ....................................................................................................................................... IV 第一章 绪论 ................................................................................................................................. 1
1.1研究背景和研究意义 ········································································································· 1
1.1.1研究背景 ............................................................................................................... 1 1.1.2研究意义 ................................................................................................................. 1 1.2国内外研究现状分析 ········································································································· 2
1.2.1国内研究现状分析 ............................................................................................... 2 1.2.2国外研究现状分析 ............................................................................................... 2 1.3主要研究内容 ····················································································································· 3 1.4研究模型和框架 ················································································································ 4 1.5研究方法和创新点 ············································································································· 6 第二章 文献综述 ......................................................................................................................... 7
2.1企业文化理论综述 ············································································································ 7
2.1.1企业文化概念综述 ................................................................................................. 7 2.1.2企业文化内容、结构和维度研究综述 ............................................................... 8 2.1.3企业文化主要理论综述 ....................................................................................... 8 2.2员工关系管理理论综述 ····································································································· 9
2.2.1员工关系概念综述 ............................................................................................... 9 2.2.2员工关系管理概念综述 ..................................................................................... 10 2.2.3员工关系管理主要理论综述 ............................................................................. 11
第三章 企业文化对员工关系的影响研究 ............................................................................... 12
3.1企业文化维度和员工关系类型研究 ··············································································· 12
3.1.1企业文化维度研究 ............................................................................................. 12 3.1.2员工关系类型研究 ............................................................................................. 13 3.2企业文化对员工关系的影响研究 ··················································································· 13
3.2.2企业文化对员工关系的协调作用 ..................................................................... 14 3.2.3企业文化对员工关系的制约作用 ..................................................................... 14 3.3企业文化冲突对员工关系的影响研究 ··········································································· 14
3.3.1企业文化冲突相关理论 ..................................................................................... 14 3.3.2文化冲突对员工关系的影响分析 ..................................................................... 15 3.4跨文化管理研究 ··············································································································· 15