Part III Listening & Speaking 2 I Listening.
1. Mr. Smith is going to go on a business trip to Shanghai. He is calling to make a hotel reservation. Listen and complete the conversation.
Refer to Transcripts. 2. Listen to a conversation at the front desk and complete the table below.
Name Mr. Harley Gender Male Arrival date September 12 Departure date September 15 Room No. 1258 Length of stay 3 nights Method of payment Credit card
II Interpreting 1
A: Good afternoon, Reception/Front Desk of Garden Hotel. May I help you?
B: Yes. My name is Alan Green. I'm going to Guangzhou to attend the Guangzhou Export Commodities Fair next Thursday. I wonder if I could book a room in your hotel. A: I'm terribly sorry; all our rooms have been booked up during the trade fair. B: That’s OK. Goodbye.
C: Hello, this is White Swan Hotel. How may I help you?
B: This is Alan Green. Could I make a reservation in your hotel? Do you have any vacancies? C: Just a minute, I'll check. Mr. Green, we have only one single room and one double room
available.
B: What’s the rate of the single room per night?? C: US $ 200.
B: What facilities are available in the room?
C: There is central air-conditioning, a telephone, a TV set and so on. B: Is there a computer?
C: I'm afraid not, but you could rent one. B: OK, I' 11 take the single room.
C: May I ask when you’d like to have the room and how long you plan to stay??
B: I'll be arriving in Guangzhou on Monday afternoon, and I'll stay from Monday to Friday, five
nights in all.
C: All right, a single room for five nights, starting from Monday to Friday. B: Thank you. C: You’re welcome. 2
A: Hello, Room Service. Can I help you??
B: Yes, this is David Brown in Room 1816. I have some laundry to do.
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A: Sir, can you put the clothes in the plastic bag and fill in a laundry form? Someone will collect
it.
B: Where's the plastic bag?
A: The plastic bags and the laundry forms are kept in the second drawer on the right of the
dressing table.
B: I'd like to have the overcoat dry-cleaned, the shirts washed/laundered, and the suit
ironed/pressed. How long will all this take? A: I think half a day. Is there anything else?
B: Could you give me a wake-up call at 7 o' clock tomorrow morning? A: Sure.
B: Could you send me some apples and bananas as well as today’s China Daily? A: Certainly. We’ll send them to you in a quarter of an hour. B: Thank you. 3
A: Hello, this is Mrs. Anderson in Room 3326. I'd like to check out. Will you please get my bill
ready?
B: Could you come down to the reception desk in ten minutes, please? A: All right. Thanks.
B: (After ten minutes ) Excuse me, are you Mrs. Thompson? A: Yes, I am.
B: Here's your bill, $ 560 altogether. A: Excuse me, what is this amount for?
B: This is the charge for surfing the Internet.
A: Oh, I see. Here's 600 dollars. Keep the change.
B: Thank you, but we can’t accept tips. Here’s your change. Before you leave, would you please
return the key to the reception desk? I hope you've enjoyed your stay here. Please come again. A: Thank you for your wonderful service. Bye.
III Role Play (Open.)
Part IV Supplementary Reading Questions
1. When you are sure the room is empty, you can close the door, because mistakes do
happen and sometimes someone else has been assigned to your room. This happens more frequently in suites with adjoining bedrooms that can be sold as separate rooms. Or there could be a thief.
2. By doing so, you can save your life in the event of a fire, earthquake, or other
emergency.
3. When an airplane is delayed, first-class passengers are stuck waiting along with the
cheap seat guys in coach. With hotels, more money almost always means better service. 4. Because they are a valuable commodity.
5. Because when disaster strikes, the familiar face usually gets the best treatment.
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Familiarity also means that you will know the best rooms to ask for.
Unit 8
Part I Lead-in
1. (Open.) 2. (Open.)
3. 1) Do you see what I mean? 2) I’d like to call the meeting to order. 3) Why don’t we let Peter finish first?
4) All right, ladies and gentlemen, are we unanimous/all agreed on this? Good, then
let’s move on to the next item.
5) Could I make a suggestion? Would this be a good time to adjourn for lunch? 6) I’m sorry, that’s not really my field. I don’t have any strong feelings on it. 7) Mr. Zhou, would you wind up your statement? We’re running out of time. 4. 1) False 6) True
2) False
7) True
3) True 8) False
4) False 9) False
5) True 10) True
Part II Listening & Speaking 1
I Listening
1. Listen to ten sentences and write them down. 1) What do you suggest we do on National Day? 2) Shall we go on a tour to Tokyo?
3) I see your point, but I think it's more important to improve product quality. 4) There are three problems on the agenda. 5) Shall we move on to the next item?
6) I'm sorry to interrupt you, but could you make your point clearer? 7) Now that everyone is here, I’d like to call the meeting to order. 8) I'm afraid you are getting off the main point. 9) Is there any other view on this?
10) Those in favor of this plan please raise your hands.
2. Listen to a meeting and fill in the blanks. Refer to Transcripts. Practice 1 (Open.)
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Practice 2 (Open.)
Practice 3
1. Interpret the following sentences.
1) A: May Day is drawing near/coming near/on its way. What do you suggest we do?
B: Let's go on a trip/tour to Guilin.
A: That's a good idea, but I've been there twice. B: What's your suggestion?
A: Why don’t we go to Qingdao? I hear the beach and waters there are very beautiful. B: That really is a good idea. 2) A: What shall we do after work?
B: Let's go to the pub/bar.
A: I don’t like drinking. I’d prefer to go to the cinema, if you don’t mind. B: What's on? A: Titanic.
B: That's an excellent/fantastic/wonderful film, but I've seen it several times. How
about going bowling?
A: This sounds like a good idea.
Part III Listening & Speaking 2
1. Refer to Transcripts.
2. Listen to a person talking about how to take minutes, and note down the main points.
Before the meeting During the meeting After the meeting 1. Choose your tool. 1. Pass around an attendance 1. Type up the minutes as soon 2. Make sure your tool of sheet. as possible after the meeting. choice is in working condition 2. Get a list of committee 2. Include the name of and have a backup just in case. members and make sure you organization, type of meeting, 3. Use the meeting agenda to know who is who. and purpose of meeting. formulate an outline. 3. Note the time the meeting 3. Include the time the meeting begins. began and ended. 4. Don’t try to write down 4. Proofread the minutes every single comment – just before submitting them. the main idea. 5. Write down motions, who made them, and the results of
votes.
6. Make note of any motions to be voted on at future meetings.
7. Note the ending time of the
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meeting.
3. (Open.)
II Interpreting
1) Now that everyone is here, let's begin/start our meeting. /Shall we get started? 2) Miss Jones, what's your view/opinion/comment on this question/problem/issue? 3) Shall we move on/proceed/turn to the next item on the agenda? 4) Those against this proposal please raise/put up your hands.
5) Since we cannot reach any agreement, I suggest the meeting be adjourned. 6) Let's put this to a vote.
7) A: In order to maintain the sustainable development of the economy, we need to introduce
advanced science and technology from abroad/foreign countries. B: I entirely agree with you.
8) I'm sorry to interrupt you, but I'm afraid you're getting a bit off the point. 9) A: What do you think of China’s family planning?
B: China is a populous country. To develop its economy and raise the living standard of its
people, I think it's necessary for China to control its population. I'm all for/in favor of its one-child policy.
10) To stimulate/give an impetus to consumption, we should encourage people to buy goods on the installment plan/by installment.
III Group Work . 1) (Open.) 2) Refer to File 8, File 9, File 10, and File 11(Page 261-262).
Part IV Supplementary Reading Questions
1. A good meeting should bring people together, facilitate decision making, assist people in
taking responsibility, energize the participants, and contribute to building team effort within the organization.
2. In successful meetings, attention should be paid to three areas: content, design, and
process.
3. Because the key to a successful meeting is to focus meetings around key issues, the ones
that motivate employees and to let the meeting participants identify the priority of items to be addressed.
4. To meet the individual and group needs of the participants is most ignored in a meeting. 5. Because one cannot play the two roles (the role of chairperson, the role of participant) at
the same time.
Unit 9
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