专业英语
1、客房服务项目英文名称
1) 客房内小酒吧英语名称为(??)。1 Mini Bar Bar Room In Bar Bar
2) 客房服务项目中的“lost and found”译作(??)。1 失物认领 失物保管 失物登记 失物招领单
3) “洗衣服务”英语读作(??)。4 laundry room dry-cleaning use soap
laundry service
4) 客房项目中的“turn-down service”是(??)。1 做夜床 程序服务 流动服务 房间整理
2、客房服务礼节礼貌基本用语
1) 美国人用手势表示“OK”其本意是(??)。4 赞成 赞扬 允许 对或是
2) 与客人见面时应礼貌地说(??)。2 It was nice seeing you Nice to see you
I enjoyed meeting you See you
3) 服务员与客人话别时常用(??)。1 I hope you enjoyed your stay I hope you will enjoy your stay I hope you have enjoyed your stay I enjoyed meeting you
3、客房设备英文名称
1) “Double Bed”是指(??)。1 双人床
单人床 大床 加床
2) 饭店客房中的“pillowcases”指的是(??)。1 枕套 枕头 靠垫 手套
3) “Twin Beds”指的是(??)。2 床 单人床 双人床 大床
4、客房用品英文名称
1) “床单”英文称为(??)。4 a clean sheet a pay sheet bed spreads a bed sheet
2) “a TV set”通常是指(??)。3 电视装置 电视接收机 电视机
电视接收机
3) “disposable slippers”中文是(??)。2 拖鞋
一次性拖鞋 无跟鞋
配置无跟鞋
4) “shopping bags”指的是(??)。4 洗衣袋 塑料袋 实用袋 购物袋
5、关心病人问候语
1) “你不舒服吗？”英语读(??)。2 What's the matter with him? What's wrong with you? Do you have a temperature? What's wrong with that?
2) “希望你好好休息，早日康复”的英语是(??)。
Please take a good rest and I hope you will get well soon.
Please take a rest and I hope you'll get soon.
Please take several rests and I hope you'll get soon. Please go to rest, I hope you'll get soon. 3) “Do you feel better now?”译作(??)。3 你今天怎么了 你不舒服吗
你今天好些了吗 你发烧吗
6、洗衣服务用语
1) “Do you have anything to be cleaned?”在客房服务中译作(??你有什么东西要清洗 您有衣服要洗吗 这些衣服什么时候洗 您有哪些东西要清洗
2) “Your laundry are ready.”在饭店洗衣服务项中译作(??)。1 你的衣服洗好了 你的衣服准备好了 你的衣服正在洗 你的衣服正在准备
7、迎送宾客服务用语
1) 第一次与客人见面应礼貌地说：(??)。1 How do you do? welcome to our hotel How are you? welcome to our hotel Nice to see you. Welcome to our hotel How are you? I'm glad to meet you 2) 客人初到时应说：(??)。2 I hope you have enjoyed your stay I hope you will enjoy your stay I hope you enjoyed your stay I'm glad to meet you
3) 客人离开楼层时，服务员常规的礼貌的说法是(??)。3 Have a nice trip Good luck
I hope to see you again All the best
8、前厅服务项目英语名称
1) 饭店中“front desk”是指(??)。3 前厅部 总服务台 前台 前厅
)。2 2) “叫醒服务”英语读作(??)。1 morning call awake service wake service morning service
3) 属于前厅服务项目的英文名称是(??)。4
room reservation. turn-down service. information business centre. make bed, laundry service check in, check out, make bed
business center, check in, check out
9、前厅服务常用语
1) “What is the price per night?”译为(??)。2 住宿费多少 每晚房金多少 房租多少
2) “住宿费多少？”英文是(??)。1
Hou much do you charge for the room per night? What is the rent every week? What price is it? What does it cost?
3) “我要一个有浴室的单间”英文是(??)。4 I'd like a room with twin beds. I'd like a room with a double bed. I'd like a room with balcony
I'd like a single room with bath.