ESSENCE OF PMBOK & PMP EXAM
ESSENCE OF PMBOK & PMP EXAM PMBOK及PMP考试精要(考试串讲教材)
PROJECT MANAGEMENT KNOWLEDGE AREAS项目管理知识体系 ........................................................................................... 2 PROJECT LIFE CYCLE / PROJECT MANAGEMENT PROCESS GROUPS项目生命周期及过程组 ..................................... 10 SCOPE范围管理 ......................................................................................................................................................................................... 10 HUMAN RESOURCE人力资源管理 ....................................................................................................................................................... 11 COMMUNICATIONS沟通管理 ................................................................................................................................................................ 14 TIME时间管理 ............................................................................................................................................................................................. 16 COST成本管理 ............................................................................................................................................................................................ 17 RISK风险管理 .............................................................................................................................................................................................. 20 QUALITY质量管理 ..................................................................................................................................................................................... 22 PROCUREMENT采购管理 ....................................................................................................................................................................... 22 INTEGRATION整体管理 ........................................................................................................................................................................... 19 PROFESSIONAL RESPONSIBILITIES职业道德.................................................................................................................................. 19 POSSIBLE EXAM QUESTIONS考点 .................................................................................................................................................... 20
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ESSENCE OF PMBOK & PMP EXAM
PROJECT MANAGEMENT KNOWLEDGE AREAS项目管理知识体系
Knowledge Areas知识体系 INTEGRATION整体 制定项目章程 Develop Project Charter Primary Inputs输入 1.合同(如果适用) Contract(When applicable) 2.项目工作说明书 Project statement of work 3.事业环境因素 Enterprise environmental factors 4.组织过程资产 Organizational process assets 1.项目章程 Project charter 2.项目工作说明书 Project statement of work 3.事业环境因素 Enterprise environmental factors 4.组织过程资产 Organizational process assets 1.项目初步范围说明书 Preliminary project scope statement 2.项目管理各过程 Project management processes 3.事业环境因素 Enterprise environmental factors 4.组织过程生产 Organizational process assets 1.项目管理计划 Progece management plan 2.批准的纠正措施 Approved corrective actions 3.批准的预防措施 Approved preventive actions 4.批准的变更申请 Approved change requests 5.批准的缺陷补救 Approved defect repair 6.确认的缺陷补救 Validated defect repair 7.行政收尾程序 Administrative closure procedure Tools & Techniques工具及技术 1.项目选择方法 Project selection methods 2.项目管理方法论 Project management methodology 3.项目管理信息系统 Project management information system 4.专家判断 Expert judgment 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 3.专家判断 Expert judgment 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 3.专家判断 Expert judgment Primary Outputs输出 1.项目章程 Project charter 制定项目初步范围说明书 1.项目初步范围说明书 Preliminary project scope statement 制定项目管理计划 Develop Project management Plan 1.项目管理计划 Progece management plan 指导与管理项目执行 Direct and Manage Project Execution 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 1.可交付成果 Deliverables 2.请求的变更 Requested changes 3.实施的变更请求 Implementde change requests 4.实施的纠正措施 Implementde corrective actions 5.实施的预防措施 Implementde preventive actions 6.实施的缺陷补救 Implementde defect repair 7.工作绩效信息 Work performance information 1.推荐的纠正措施 Recommended corrective action 2.推荐的预防措施 Recommended preventive action 3.预测 Forecasts 4.推荐的缺陷补救 Recommended defect repair 5.请求的变更 Requested changes 1.批准的变更申请 Approved change requests 2.否决的变更请求 Rejected change requests 3.项目管理计划(更新) Project management plan(updates) 4.项目范围说明书(更新) Project scope statement(updates) 5.批准的纠正措施 Approved corrective actions 6.批准的预防措施 Approved preventive actions 7.批准的缺陷补救 Approved defect repair 8.确认的缺陷补救 Validated defect repair 9.可交付成果 Deliverables 1.行政收尾程序 Administrative closure procedure 2.合同收尾程序 Contract closure procedure 3.最终产品,服务或成果 Final product,service or result 4.组织过程资产(更新) 监控项目工作 Monitor and Control Project Work 1.项目管理计划 Progece management plan 2. 工作绩效信息 Work performance information 3.否决的变更请求 Rejected change requests 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 3.实现价值技术 Eamed value technique(EVT) 4.专家判断 Expert judgment 整体变更控制 Integrated Change Control 1.项目管理计划 Progece management plan 2.请求的变更 Requested changes 3.工作绩效信息 Work performance information 4.推荐的纠正措施 Recommended corrective action 5.推荐的预防措施 Recommended preventive action 6.推荐的缺陷补救 Recommended defect repair 7.可交付成果 Deliverables 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 3.专家判断 Expert judgment 项目收尾 Close Project 1.项目管理计划 Progece management plan 2.合同文件 Contract documentation 3.事业环境因素 Enterprise environmental factors 4.组织过程资产 Organizational process assets 5.工作绩效信息 Work performance 1.项目管理方法系 Project management methodology 2.项目管理信息系统 Project management information system 3.专家判断 Expert judgment 2
ESSENCE OF PMBOK & PMP EXAM
information 6.可交付成果 Deliverables Organizational process assets(updates) SCOPE范围 范围规划 1.事业环境因素 Enterprise environmental factors 2.组织过程资产 Organizational process assets 3.项目章程 Project charter 4.项目初步范围说明书 Preliminary project scope statement 5.项目管理计划 Project management plan 1.组织过程资产 Organizational process assets 2.项目章程 Project charter 3.项目初步范围说明书 Preliminary project scope statement 4.项目范围管理计划 Project scope management plan 5.批准的变更申请 Approved change requests 1.组织过程资产 Organizational process assets 2.项目范围说明书 Project scope statement 3.项目范围管理计划 Project scope management plan 4.批准的变更申请 Approved change requests 1.专家判断 Expert judgment 2.样板,表格与标准 Templates,forms,standards 1.项目范围管理计划 Project scope management plan 范围定义 1.产品分析 Product analysis 2.其他方案识别 Alternatives identification 3.专家判断 Expert judgment 4.利害关系者分析 Stakeholder analysis 1.项目范围说明书Project scope statement 2.请求的变更 Requested changes 3.项目范围管理计划 Project scope management plan 制作工作分解结构 Create WBS 1.工作分解结构模板 Work breakdown structure templates 2.分解 Decomposition 1.项目范围说明书(更新) Project scope statement(updates)_ 2.工作分解结构 Work breakdown structure 3.工作分解结构词汇表 WBS dictionary 4.范围基准 Scope baseline 5.项目范围管理计划(更新) Project scope management plan(updates) 6.请求的变更 Requested changes 1.验收的可交付成果 Accepted deliverables 2.请求的变更 Requested changes 3. 推荐的纠正措施 Recommended corrective actions 1.项目范围说明书(更新) Project scope statement(updates) 2.工作分解结构(更新) Work breakdown structure(updates) 3.工作分解结构词汇表(更新) WBS dictionary(updates) 4.范围基准(更新) Scope baseline(updates) 5.请求的变更 Requested changes 6.推荐的纠正措施 Recommended corrective action 7.组织过程资产(更新) Organizational process assets(updates) 8.项目管理计划(更新) Project management plan(updates) Scope Verification范围核实 1.项目范围说明书Project scope statement 2.工作分解结构词汇表 WBS dictionary 3.项目范围管理计划 Project scope management plan 4.可交付成果 Deliverables 1.检查 Inspection 范围控制 Scope Control 1.项目范围说明书Project scope statement 2.工作分解结构 Work breakdown structure 3.工作分解结构词汇表 WBS dictionary 4.项目范围管理计划 Project scope management plan 5.绩效报告 Performance reports 6.批准的变更申请 Approved change requests 7.工作绩效信息 Work performance information 1.变更控制系统 Change control system 2.偏差分析 Variance analysis 3.补充规划 Replanning 4.配置管理系统 Configuration management system TIME进度 活动定义 Activity Definition 1.事业环境因素 Enterprise environmental factors 2.组织过程资产 Organizational process assets 3.项目范围说明书 Project scope statement 4.工作分解结构 Work breakdown structure 5.工作分解结构词汇表 WBS clictionary 6.项目管理计划 Progece management plan 1.项目范围说明书 Project scope statament 2.活动清单 Activity list 3.活动属性 Activity attributes 4.里程碑清单 Milestons list 1.分解 Decomposition 2.样板 Templates 3.滚动式规划 Rolling wave planning 4.专家判断 Expert judgment 5.规划组成部分 Planning componet 1.活动清单Activity list 2.活动属性 Activity attributes 3.里程碑清单 Milestone list 4.请求的变更 Requested changes 活动排序 Activity Sequencing 1.紧前关系绘图法(PDM) Precedence Diagramming Method(PDM) 2.箭线绘图法(ADM) Arrow Diagramming Method(ADM) 1.项目进度网络图 Project schedule network diagrams 2.活动清单(更新) Activity list (updates) 3
ESSENCE OF PMBOK & PMP EXAM
5.批准的变更请求 Approved change requesta 3.进度网络样板 Schedule network tempiates 4.确定依赖关系 Dependency determination 5.利用时间提前量与滞后量 Applying leads and lags 1.专家判断 Expert judgment 2.多方案分析 Alternatives analysis 3.出版的估算数据 Published estimating data 4.项目管理软件 Project management sortware 5.自上而下的估算 Bottom estimating 3.活动属性(更新) Activity attributes(updates) 4.请求的变更 Requesaed changes 1.活动资源要求 Activity resource requirements 2.活动属性(更新) Activity attributes(updates) 3.资源分解结构 Resource breakdown structure 4.资源日历(更新)Resource calendars 5.请求的变更 Requested changes 1.活动持续时间估算 Activity duration estimates 2.活动属性 Activity attributes(updates) 活动资源估算Activity Resource Estimating 1.事业环境因素Enterprise environmental factors 2.组织过程资产 Organizational process assets 3.活动清单Activity list 4.活动属性Activity attributes 5.资源可利用情况 Resouce availability 6.项目管理计划Project management l 活动持续时间估算Activity Duration Estimating 1.事业环境因素Enterprise environmental factors 2.组织过程资产Organizational process assets 3.项目范围说明书 Project scops statement 4.活动清单 Activity list 5.活动属性 Activity attributes 6.活动资源要求 Activity resource requirements 7.资源日历 Resource calendars 8.项目管理计划 Project management plan ●风险登记册 Risk register ●活动费用估算 Activity cost estimates 1.组织过程资产 Organizational process assets 2.项目范围说明书Project scope statement 3.活动清单 Activity list 4.活动属性 Activity attributes 5.项目进度网络图 Project schedule network diagrams 6.活动资源要求 Activity resource requirements 7.资源日历 Resource calendars 8.活动持续时间估算 Activity duration estimates 9.项目管理计划 Project management plan ●风险登记册 Risk register 1.专家判断 Expert judgment 2.类比估算 Analogous estimating 3.参数估算 Parametric estimating 4.三点估算 Three-point estimates 5.后备分析 Reserve analysis 制定进度表Schedule Development 1.进度网络分析 Schedule network analysisi 2.关键路线法 Critical path method 3.进度压缩 Schsdule compression 4.假设情景分析What-if scenario analysis 5.资源平衡 Resource leveling 6.关键链法 Critical chain method 7.项目管理软件 Project management software 8.应用日历 Applying calendars 9.调整时间提前滞后量 Adjusting leads and lags 10.进度模型 Schedule model 进度控制 Schedule Control 1.进度管理计划 schedule management plan 2.进度基准 Schedule baseline 3.绩效报告 Performance reports 4.批准的变更要求 Approved change requests 1.进度报告 Progress reporting 2.进度变更控制系统 Schedule change control system 3.绩效衡量 Performance measurement 4.项目管理软件 Project management software 5.偏差分析 Variance analysisi 6.进度比较横道图 Schedule comparison bar chars 1.项目进度表 Project schedule 2.进度模型数据 Schedule model data 3.进度基准 Schedule baseline 4.资源要求 Resource requirements(updates) 5.活动属性(更新) Activity attributes(updates) 6.项目日历(更新)Project calendar 7.请求的变更 Requesaed changes 8.项目管理计划(更新) Project management plan(updates) ●进度管理计划(更新) Schedule management plan(updates) 1. 进度模型数据(更新) Schedule model data(updates) 2. 进度基准(更新) Schedule baseline(updates) 3. 绩效衡量 Performance measurements 4. 请求的变更 Requesaed changes 5.推荐的纠正措施Recommended corrective action 6.组织过程资产(更新) Organizational process assets(updates) 7.活动清单(更新) Activity list(updates) 8.活动属性(更新) Activity attributes(updates) 9.项目管理计划(更新) Project management plan(updates) COST费用 费用估算Cost Estimating 1.事业环境因素 Enterprise environmental factors 2.组织过程资产 Organizational process assets 3.项目范围说明书Project scope statement 4. 工作分解结构 Work breakdown structure 1.类比估算 Analogous estimating 2.确定资源费率 Determine resource cost rates 3.自上而下估算 Bottom-up estimating 4.参数估算 Parametric estimating 5.项目管理软件 Project management 1.活动费用估算 Activity cost estimates 2.活动费用估算支持细节 Activity cost estimate supporting detall 3.请求的变更 Requested 4
ESSENCE OF PMBOK & PMP EXAM
5.工作分解结构词汇表 WBS dictionary 6.项目管理计划 Progece management plan ●进度管理计划 Schedule management plan ●人员配备管理计划Staffing management plan ●风险登记册 Risk registor 1.项目范围说明书Project scope statement 2.工作分解结构 Work breakdown structure 3.工作分解结构词汇表 WBS dictionary 4.活动费用估算 Activity cost estimates 5.活动费用估算支持细节 Activity cost estimate supporting detall 6.项目进度 Project schedule 7.资源日历 Resource calendars 8.合同 Contract 9.费用管理计划 Cost management plan 1.费用基准 Cost baseline 2.项目资金要求 Project funding requirements 3.绩效报告 Performance reports 4.工作绩效信息 Work performance information 5.批准的变更申请 Approved change requests 6.项目管理计划 Project management plan software 6.供货商投标分析 Vendor bid analysis 7.准备金分析 Reserve analysis 8.质量成本 Cost of quality changes 4.费用管理计划(更新) Cost management plan(updates) 费用预算 Cost Budgeting 1.费用汇总 Cost aggregation 2.储备基金分析 Reserve analysis 3.参数估算 Parametric esrimating 4.资金限制平衡 Funding limit reconciliation 1.费用基准 Cost baseline 2.项目资金要求 Project funding requirements 3.项目管理计划(更新) Project management plan(updates) 4.请求的变更 Requested changes 费用控制Cost Control 1.费用变更控制系统 Cost change control system 2.绩效衡量分析 Performance measurements analysis 3.预测 Forecasting 4.项目绩效审核 Project performance reviews 5.项目管理软件 Project management software 6.偏差管理 Variance management 1.费用估算(更新) Cost estimates(update) 2.费用基准(更新) Cost baseline(update) 3.绩效衡量 Performance measurements 4.预测完工 5.请求的变更 Requested changes 6.推荐的纠正措施 Recommended corrective action 7.组织过程资产(更新) Organizational process assets(updates) 8.项目管理计划(更新) Project management plan(updates) RISK风险 风险管理规划 Risk Management Planning 1.事业环境因素 Enterprise environmental factors 2.组织过程资产 Organizational process assets 3.项目范围说明书 Project scope statement 4.项目管理计划 Progece management plan 1.事业环境因素 Enterprise environmental factors 2.组织过程生产 Organizational process assets 3.项目范围说明书 Project scope statement 4. 风险管理计划 Risk Management Plan 5. 项目管理计划 Project management plan 1.组织过程生产 Organizational process assets 2.项目范围说明书 Project scope statement 3. 风险管理计划 Risk Management Plan 4. 风险登记册 Risk register 1.规则会议和分析 Planning meeting and analysis 1.风险管理计划 Risk Management Plan 风险识别Risk Identification 1.文件审查 Documentation reviews 2.信息搜索技术 Information gathering techniques 3.核对表分析 Checklist analysis 4.假设分析 Assumptions analysis 5.图解技术 Diagiamming techniques 1.风险概率与影响评估 Risk probability and impact assessment 2.概率和影响矩阵 Probablity and impact matrix 3.风险数据质量评估 Risk data quality assessment 4.风险分类 Risk categorization 5.风险紧迫性评估 Risk urgency assessment 1.数据收集和表示技术 Data gathering and representation techniques 2.定量风险分析和模型技术 Quantitative risk analysis and modeling techniques 1.风险登记册 Risk register Qualitative Risk Analysisi风险定性分析 1.风险登记册(更新) Risk register(updates) 定量风险分析 Quantitative Risk Analysis 1.组织过程生产 Organizational process assets 2.项目范围说明书 Project scope statement 3. 风险管理计划 Risk Management Plan 4. 风险登记册 Risk register 5. 项目管理计划 Project management plan ●项目进度管理计划 Project schedule management plan ●项目费用管理计划 Project cost management plan 1.风险管理计划 Risk Management Plan 2.风险登记册 Risk register 1.风险登记册(更新) Risk register(updates) 风险应对规划 Risk Response Planning 1.消极风险或威胁的应对策略 Strategies for negative risk or threats 2.积极风险或机会的应对策略 Strategies for 1.风险登记册(更新) Risk register(updates) 2.项目管理计划(更新) Project 5