商务英语写作 business report——increase the department store's profit
Part Seven
Supplementary Parts
Appendix
QUESTIONNAIRE OF THE HARRODS’GOODS AND SERVICES
This questionnaire is designed for Harrods department store’s problems and future improvement on its goods and services. And we’d like to collect your feedback. You do not have to write your name on them. You are asked to fill in scales and write constructive suggestions to improve it. We appreciate your time and efforts very much!
Select your answers as follows: 5 is a highly positive response to a particular question. 1 is a highly negative response.
Use a blue/black pen or HB pencil to mark your answers.
1. 2. 3. 4. 5. 6.
Do you often shop at Harrods department store? 5 4 3 2 Was the shopping environment comfortable? 5 4 3 2 1 Was the staff’s attitude approachable? 5 4 3 2 1 Can you always found favorite product at there? 5 4 3 2 1 How good were the goods and service? 5 4 3 2 1 Overall, how did the store compare with the others? 5 4 3 2 1
7. Which do you have more desire to buy?
a. Luxury goods b. Convenience goods c. Luxury goods with discount d. Convenience goods with discount 8. In which store would you like to buy?
a. Department stores b. Discount stores c. Specialty stores d. Convenience stores
9. If you may choose freely, would you like to shop at Harrods? a. Yes b. No