Process MapWhat A process map is a graphical means of depicting the steps or activities which constitute a process. It is a fundamental planning tool for identifying customers. Process Maps are also called flow charts.How Use the right people. Include people who work in the process, customers and suppliers. An independent facilitator to keep independence. All members must participate. Data must be visible to all personnel all the time. Start with Post-It notes; rarely is a session completed without reworking the map. Avoid transparencies; this only allows 1 segment of the chart to be displayed at a time. Enough time needs to be allotted. Process Maps take longer than is expected. Use the common charting symbols.
Why Provides clear understanding of the execution (baseline) Illustrates what is happening versus what should be happening Captures critical organizational knowledge Facilitates identification of problem areas Stimulates ideas for business process reengineering Facilitates identifying locations for data gathering (process measurement)