Please book a return ticket to Paris and a hotel room for me as soon as possible. During my absence, please keep me informed of the progress of the project. If there is anything urgent, give me a phone call. [例文]
You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22 October. Write a note of 40-50 words to your secretary:
Asking her to book a hotel room Saying where the hotel should be Giving her the dates
[范文]
比较下面三篇作文，注意内容点和语气的区别。 作文1：Dear Ms Jones,
I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him? Yours sincerely
作文2：Hi Mary,
Look. I’m really sorry to have to trouble you but Peter Watson – a really important client – is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much. See you soon!
作文3 Mary,
Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.
3 询问信息类 [例5]
You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.
Write a note to Mr Grayson, the Assistant Purchasing Manager:
enquiring about the reason for the delay; stating when the components are needed;
suggesting a meeting to discuss future deliveries. Write 40 - 50 words on your Answer Sheet.
[范文]
I am writing to enquire about the reason of the late delivery of the ordered components. We need the components by next Monday. In order to smooth our cooperation, I suggest that we have a meeting to discuss future deliveries.
4 征求意见类 [例文]
You are a Project Team Leader. You have had to postpone your next project meeting because some of the members of your team will be abroad. Write a memo of 40-50 words to your project team:
informing them of the postponing and giving the reason stating a new date and time for the meeting requesting suggestions for the agenda. Write on your Answer Sheet.
词汇：postpone; delay agenda, schedule, timetable
[范文]
I am writing to inform you that the next project meeting will be postponed. Because several team members will be abroad for another project, we will hold our next meeting on 1 August, starting from 9am. Please let me know if you have any suggestions as to the agenda of the meeting.
最后一句话可以替换为：
Do you have any suggestions regarding the schedule? I welcome your suggestions concerning the timetable.
5 求助申请类 [例题]
You have lost your calculator, and you want to order a new one. You need to make a written request to your supervisor, Ann Ray. Write a memo to her
saying that you need a replacement
explaining what happened to the old one asking her to approve the request Write about 40-50 words.
[范文]
I am writing to apply for a replacement calculator. I found the old one missing after the client meeting yesterday. As a calculator is essential to my daily work, could you kindly approve this request?
[例题]
You would like to go to a seminar on presentation skills. Write an email to your line manager:
requesting time off work to go to the seminar saying when the seminar is
explaining why you want to go Write 40-50 words on a separate sheet.
词汇：line and staff management, line manager, staff manager 句型：May I have your permission to do sth? [范文]
To: Nick Johnson
Subject: Presentation Skills Seminar
I would like to attend a seminar on 3 April.
It is about presentation skills. Since I have to make many presentations to customers, this seminar will be very useful.
Could you tell me if it’s possible to take time off work to attend this seminar? Thanks Angela 6 推荐建议类 [例题]
Your company’s Sales Department has asked you to give a talk next Friday on your most recent project.
Write an email to Mrs Jay in the Sales Department: agreeing to give the talk and suggesting a time saying what equipment you will need
requesting information about the participants. Write 40-50 words on a separate sheet.
[范文]
To: Anna Jay
Subject: Talk Next Friday
I would like to give the talk suggested by you and I think 9.30am, after the break, would be the perfect time.
Required equipment: - Overhead Project
- Flipchart with Pens
Please give me some information about the people participating.
Renate
第四讲 商务信函（上）
与前面题型的共性
区别：值得注意的是，大作文本身的特性 1 读者不同 对内/对外 2 信息点数量 3/5 3 阅读量 小/大
4 字数要求 40-50 / 120-140 11、重视开头和结尾段落 开头部分：
（1）开头部分要恰到好处。
（2）不要使用否定性的或不礼貌的词语。
（3）要从对方的角度出发体谅对方(You-Viewpoint)，而不能以自我为中心(1-Viewpoint)。
（4）开始句一定要切合正题，不要东拉西扯，重复对方明知的信息。
（5）起首段落不宜太长。
（6）起首段落要前后一致，保证连贯性。开始句最好提一下上一次联系的情况，显得自然。
结尾段落：
（1） 明确指出希望对方采取的行动。
（2） 如果对方不是行动的执行者，一定要指明动作的执行者是谁。 （3） 说明该行动的具体实施细则。 （4） 指明最后的期限。
（5） 赞赏对方，但除非对方曾为你做过什么，否则不要随便道谢。 （6） 避免使用消极性词汇。
（7） 如若需要，表明愿意提供帮助的态度。 （8） 结尾段落不宜过长。
12.检查
在签名之前，请参考下述问题，检查一下所写信函是否准确、恰当。 (1)布局是否合理?
(2)拼写是否正确?标点符号用得是否恰当?
(3)是否包含所有要点?所传递的信息是否准确? (4)措辞是否简明、准确、礼貌? · (5)．语言是否自然、真诚?
(6)是否做到从对方角度出发，体谅对方?
(7)全文总基调是否合适?能否产生预期的效果?
(8)如果自己是收信人的话，是否愿意收到这样一封信?
如果所有的答案都是“Yes”，那么就可以放心地签名寄送了。
总结常用句型:
Referring to previous contact:
Thank you for your letter of/dated …. With reference to Further to In reply to
Stating the reason for writing: I am writing to enquire about … to confirm that …
to apologise for/about… in reply to your … with reference to …
Ending a letter
If you have any further questions, please contact me on … I look forward to hearing from you soon.
in due course. in the near future. 注意考试当中的格式问题 题目分类：
1 订单类 handling order 2 询问类 enquiry and reply
3 投诉类 complaint and apology 4 告知变化类 notice of changes 5 邀请类 invitations 例题 ? You are the owner of a clothing factory. A customer has sent you a letter
summarising a recent negotiation. You have written some notes on the letter. ? Write a 120 - 140 word reply to the buyer using the letter and your notes. ? Write on your Answer Sheet.
Mrs P Mirza Lahore Textiles 6 Ocean Road Lahore So are we! Dear Parveen
It was good to see you again last week and we are delighted that your silk blouses will be included in our winter catalogue.
As promised, listed below are the points agreed at the meeting. Which colours?